Pros: The manager Aaron was tryingoing his best to serve the customers.
Cons: Give the staff help, many cars were damaged and not able to be used. Severe customers had to wait for. Vars to be returned. I had the choice between a Ford Fiesta with no access, or a Mitsubishi with a cracked windshield, or another car with no registration sticker. Ridiculous that I paid for a safe, clean damage free vehicle, but get this choice, with no discount. I travel a lot but my days of using enterprise are likely over.
Dec 3 2015
Pros: Follow up call from cmh office
Cons: Strong cologne smell in car
Nov 7 2015
Cons: It was all good except not enough agents to handle customers at desk. Wait was too long, at one point there were nine in line and no one was serviced as their 'express' customers kept showing up & occupying both agents. We all just stood around looking at each other. Also web promoted insurance thru Alliance is a rip off.
Nov 13 2015
Quick and easy
Pros: No waiting and friendly service
Nov 23 2015
Pros: Phillip the agent
Nov 23 2015
Pros: Service was friendly convenient and brand new car!!
Cons: The car some sort of Dodge SUV ... had headrests in the back seat that made it difficult to see through the rear passenger side .
The silly Buckeyes lost the football game!
Nov 25 2015
Car rental at its best
Pros: The two gentlemen at enterprise were the nicest and most helpful rental car employees I have ever met. The young man at the counter was pleasant quick and helpful. The young man who brought the car around could not have been more pleasant. Took time to show me some of the workings of the vehicle . Extremely pleasant experience at the Columbus Ohio site
Nov 25 2015
Pros: Quick and easy return with friendly service.
Nov 27 2015
Payment for car
Cons: Upon arriving at the airport to pick up my rental, I was told I could not use a debit card for payment. I had used the same card to reserve the car online without problem. The troubling part was, I would have been able to use a debit car if I had had a return flight ticket (insuring I was returning the car). I live in the city I was renting from, therefore I would be returning. Seems like common sense. I am quite sure somewhere online that it did said not debit cards, but few people read all the print. Putting the "no debit card policy" in a more prevalent place on the website would be helpful. My trip was held up two hours because I had to have someone bring me a credit card. Incidentally, other rental car companies accept debit cards.
Jan 5 2016
Pros: The guy at the check in counter was rude! It need to be put out there that eneterprise puts a 20% hold on your car at pick up time..
Pros: Smooth sailing from reservation to turn in. A lady (actually acting in the role of receptionist) met me as I approached Alamo and made everything so simple. I was out of the lot and on the road in ten minutes.
Cons: Nothing. There was nothing not to like.
Oct 18 2015
Great car, great price
Pros: Easy to pick up, ready when I arrived, courteous staff, nice car, great value!
Oct 24 2015
Pros: person at counter very friendly and efficient
Nov 16 2015
Pros: Everything went well. No wait.
Nov 17 2015
Excellent staff at Alamo CMH
Pros: The staff at this location, both behind the desk and in the garage where I picked up the car, were bizarrely nice for a car-rental place -- not just polite, but they joked with me and were truly friendly. It was confusing. I think maybe they didn't know car-rental places are supposed to be rude and deliberately unhelpful. Made my whole day.
Nov 30 2015
Solid rental, no issues.
Pros: Easy to pick up and return.
Drove great and was exactly what we needed.
Setting reservation was a breeze.
Nov 30 2015
Cons: The woman at the desk had a whole lot of attitude. Unacceptable.
Dec 6 2015
Pros: Easy to book
Cons: Wish it was faster to do paperwork took too long at desk
Dec 7 2015
going the extra mile!
Pros: Both the gate agent and the lot agent stayed late so the I could get a last-minute car to drive to my home, after weather had forced my flight to be redirected to columbus.
Their willingness to go above and beyond to stay after closing was much appreciated!!!
Pros: Had great service, although the car rental was more then what was booked online. Pick up and drop off was easy.
Cons: it snowed a lot that day and I expected the car to be brushed off at least.
Apr 20 2016
Cons: Reservation wasn't clear that car wasn't at airport
When I arrived, they were sold out so charged triple on the only car they could find. Car was dirty and beat up
Jun 10 2016
Pros: Quick and efficient. Very friendly and helpful. Good selection of vehicles. Very affordable without sacrificing quality. Always rent from Budget.
Jul 16 2016
Pros: The staff was friendly.
Cons: The location was tough to get in and out of, the car was dinged and dented and had nearly 40k miles on it. The price charged for my vehicle was much higher than it should have been for an older and extremely basic model. The drivers seat was impossible to adjust to be comfortable for my 6ft tall frame. Old and basic. Not what I ordered. I had resereved a start of the damage wasn't noted, but since I bought insurance from another provider so I didn't worry too much. When I returned the dings and dents that they weren't concerned about before we're suddenly a problem. They requested that I sign a damage report so they could charge the insurance for the damage. Not exactly the most ethical behavior. I will not be renting from Budget again .
Aug 30 2016
Cons: Somehow, you had me picking up the car from a remote location rather than the airport (which I had stipulated). This resulted in a much higher cost because of last-minute availability at the airport site. l will not use the site again.
Sep 6 2016
Pros: Everything was on point--seeing as it was a relatively new car.
Cons: The ONLY thing that I didn't like, was the fact that it didn't appear to have a GPS in the vehicle. (This was by no means a deal breaker!)
Sep 6 2016
Pros: The car was great. Drop off easy. Price was fantastic.
Cons: Took a while during pick up. However, there were a few customers.
Pros: The counter staff was extremely courteous and helpful. We were able to pick up a car well-suited to the purpose we had in renting (transporting an elderly person with limited mobility) that was very clean and had huge trunk space. This is the first time I've rented from this non-airport location, and I'd do it again in a heartbeat.