Cons: Cancelled my reservation since I didn't pick up within 1hr. window. Reservation made using West Coast time which they claimed was East Coast. Had to re-enter whole reservation. Busy so took nearly an hour. On return tried to overcharge me $190 for gas claiming empty tank. I had filled up <2miles from drop off. Attendant didn't know how to issue receipt. Had to wait till they found supervisor in office to find out how much they overcharged.
One word of advice -DON'T
Apr 29 2017
Pros: Did not agree to an "upgraded" SUV. I had been traveling for 24hrs, only looked at the bottom line of the total cost of my agreement and went on my way. When I returned the car almost 60 days later they pointed out I got an upgraded SUV and was charged almost $900 more. I have sent and email and waiting to see what they have to say.
Oct 17 2015
Cons: Dirty vehicle
Nov 1 2015
Cons: Over 1 hrs to get car out of garage....
Nov 6 2015
Cons: A car rear-ended me. I had to wait two hours for a tow truck to come from Budget. When the tow truck came it broke down and I then had to wait another two hours. Budget refused to send me a new car. Never renting with them again.
Dec 5 2015
Great ride, horrible service.
Pros: The ride in the car as great! Gas mileage a plus.
Cons: We run into problems at pick up and check out each time we use budget. The line is always long because the rep. seems to not know what they are doing or having side bar conversations. On top of that when we check out we always want to use another form of payment. Well, this time we wanted to split the payment between 2 cards. It took 10-15 min just for the rep to figure it out, after asking another rep. Then he swiped both cards and turns out they weren't even charged, the original credit card was charged, plus 2 other very higher pending charges that have not dropped yet as of today, he assured it was going to process correctly. It would be nice if budget was a lot smoother like Enterprise.
Dec 20 2015
Pretty cheap and pretty fast
Pros: Got what I was expecting. Car return was quick and efficient at 5:30 am.
Cons: Rental agent accidentally charged me much higher price than in the reservation. He corrected his mistake when I pointed it out to him. Bringing a printout of the reservation was helpful.
Jan 2 2016
Pros: Loved the Kia Rio! Mansfield return agent very helpful! Kudos to her!
Cons: Agent tried to talk me into bigger car, extras. Didn't tell me contract in brochure. Couldn't get out of garage not only held me up, but also the unfortunate cars behind me. The car only had 3/4 tank of gas, but I did return it full. Thought tacked on charges were a little high. Might want to inquire into those when making reservation.
Jan 18 2016
Pros: I like how simple and easy it was to pick up and drop off the car.
Cons: I had an additional $120 charges I was unaware of and a simple road trip from a Thursday to a Sunday turned into something that I will probably ask for the final number first... Otherwise easy but not worth the $$
Jan 27 2016
Pros: The staff seemed great and were very friendly. They even offered to upgrade me at no cost.
Cons: Turns out it wasn't at no cost. When I returned the car, they charged me an extra $100 for a vehicle I didn't even want to begin with. I was told the car I wanted was buried in the back, so it would easier if I just took the nicer one.
Also, they have an 800% mark up on fuel. I get that it's always more if you don't fill up yourself, but when fuel is $1.50/gal and you're charging $9.80... maybe a little excessive
I'll never rent from Budget again
Pros: The manager Aaron was tryingoing his best to serve the customers.
Cons: Give the staff help, many cars were damaged and not able to be used. Severe customers had to wait for. Vars to be returned. I had the choice between a Ford Fiesta with no access, or a Mitsubishi with a cracked windshield, or another car with no registration sticker. Ridiculous that I paid for a safe, clean damage free vehicle, but get this choice, with no discount. I travel a lot but my days of using enterprise are likely over.
Sep 26 2016
Pros: Mostly good.
Cons: the car did not have oil change done and it was due very early in our trip.
Oct 16 2016
Pros: Fast checkout. Free upgrade.
Oct 18 2016
Pros: Friendly staff
Cons: A previous costumer had smoked in the car
Mar 9 2017
Awful Customer Service Rep at Enterprise
Cons: I recently traveled from Orlando, Florida to Columbus, OH. I approached the Enterprise airport location rental counter only to experience a cold, uncaring customer service rep. The gentleman was less than welcoming. Initially he was unable to find my reservation. When I showed him the printed confirmation sheet he looked at the paper and commented "well duh! I see your problem, your at the wrong location" I asked him him then if there was anyway I could get a rental from the Columbus Airport location. He glanced at his screen and said "No". Knowing that I had just arrived at the airport and that the other Enterprise locations were already closed, he showed no concern, no care and exhibited rude and unprofessional customer service. He exhibited no effort to help me. I told him thank your for his help, which was little to nothing in reality and said I would check with Hertz. He said ok and picked up his cell phone and began scrolling through what I could only imagine was Facebook or Tinder.
The Hertz customer service rep welcomed me warmly, obtained an upgraded vehicle from what my Enterprise rental would have been all at a lower price. Hertz was fast, efficient and exhibited professional customer service.
Based on my experience with your customer service rep at the Columbus, OH airport location I will never use Enterprise Rental again for any services. The clerk was rude and showed no concern for my issue nor did he try to rectify and correct the problem. I certainly hope he found a date on Tinder as he seemed more concern with his cell phone than keeping a customer.
Mar 17 2017
Pros: Price, new car in good condition
Cons: I declined insurance at office because I had purchased it online, but was charged for it anyway. I brought this up immediately and was told it would be taken care of. It took 2 weeks and 3 phone calls before it was
Cons: I was happy with everything except the pickup. I reserved the car for 9 a.m. pickup and nobody was there when I arrived. He was out getting gas for a car. It was 9:20 before I left the office. Frustrating.
Jun 9 2017
2 day trip
Pros: Easy process and convenient location right off 270.
Pros: The counter staff was extremely courteous and helpful. We were able to pick up a car well-suited to the purpose we had in renting (transporting an elderly person with limited mobility) that was very clean and had huge trunk space. This is the first time I've rented from this non-airport location, and I'd do it again in a heartbeat.
60 travelers who rented a car in New Albany gave the car agency they used an average rating of 6.7