Pros: The manager Aaron was tryingoing his best to serve the customers.
Cons: Give the staff help, many cars were damaged and not able to be used. Severe customers had to wait for. Vars to be returned. I had the choice between a Ford Fiesta with no access, or a Mitsubishi with a cracked windshield, or another car with no registration sticker. Ridiculous that I paid for a safe, clean damage free vehicle, but get this choice, with no discount. I travel a lot but my days of using enterprise are likely over.
Sep 26 2016
Pros: Mostly good.
Cons: the car did not have oil change done and it was due very early in our trip.
Oct 16 2016
Pros: Fast checkout. Free upgrade.
Oct 18 2016
Pros: Friendly staff
Cons: A previous costumer had smoked in the car
Dec 3 2015
Pros: Follow up call from cmh office
Cons: Strong cologne smell in car
Nov 7 2015
Cons: It was all good except not enough agents to handle customers at desk. Wait was too long, at one point there were nine in line and no one was serviced as their 'express' customers kept showing up & occupying both agents. We all just stood around looking at each other. Also web promoted insurance thru Alliance is a rip off.
Nov 13 2015
Quick and easy
Pros: No waiting and friendly service
Nov 23 2015
Pros: Phillip the agent
Nov 23 2015
Pros: Service was friendly convenient and brand new car!!
Cons: The car some sort of Dodge SUV ... had headrests in the back seat that made it difficult to see through the rear passenger side .
The silly Buckeyes lost the football game!
Nov 25 2015
Car rental at its best
Pros: The two gentlemen at enterprise were the nicest and most helpful rental car employees I have ever met. The young man at the counter was pleasant quick and helpful. The young man who brought the car around could not have been more pleasant. Took time to show me some of the workings of the vehicle . Extremely pleasant experience at the Columbus Ohio site
Cons: Cancelled my reservation since I didn't pick up within 1hr. window. Reservation made using West Coast time which they claimed was East Coast. Had to re-enter whole reservation. Busy so took nearly an hour. On return tried to overcharge me $190 for gas claiming empty tank. I had filled up <2miles from drop off. Attendant didn't know how to issue receipt. Had to wait till they found supervisor in office to find out how much they overcharged.
One word of advice -DON'T
Oct 17 2015
Cons: Dirty vehicle
Nov 1 2015
Cons: Over 1 hrs to get car out of garage....
Nov 6 2015
Cons: A car rear-ended me. I had to wait two hours for a tow truck to come from Budget. When the tow truck came it broke down and I then had to wait another two hours. Budget refused to send me a new car. Never renting with them again.
Dec 5 2015
Great ride, horrible service.
Pros: The ride in the car as great! Gas mileage a plus.
Cons: We run into problems at pick up and check out each time we use budget. The line is always long because the rep. seems to not know what they are doing or having side bar conversations. On top of that when we check out we always want to use another form of payment. Well, this time we wanted to split the payment between 2 cards. It took 10-15 min just for the rep to figure it out, after asking another rep. Then he swiped both cards and turns out they weren't even charged, the original credit card was charged, plus 2 other very higher pending charges that have not dropped yet as of today, he assured it was going to process correctly. It would be nice if budget was a lot smoother like Enterprise.
Dec 20 2015
Pretty cheap and pretty fast
Pros: Got what I was expecting. Car return was quick and efficient at 5:30 am.
Cons: Rental agent accidentally charged me much higher price than in the reservation. He corrected his mistake when I pointed it out to him. Bringing a printout of the reservation was helpful.
Jan 2 2016
Pros: Loved the Kia Rio! Mansfield return agent very helpful! Kudos to her!
Cons: Agent tried to talk me into bigger car, extras. Didn't tell me contract in brochure. Couldn't get out of garage not only held me up, but also the unfortunate cars behind me. The car only had 3/4 tank of gas, but I did return it full. Thought tacked on charges were a little high. Might want to inquire into those when making reservation.
Jan 18 2016
Pros: I like how simple and easy it was to pick up and drop off the car.
Cons: I had an additional $120 charges I was unaware of and a simple road trip from a Thursday to a Sunday turned into something that I will probably ask for the final number first... Otherwise easy but not worth the $$
Jan 27 2016
Pros: The staff seemed great and were very friendly. They even offered to upgrade me at no cost.
Cons: Turns out it wasn't at no cost. When I returned the car, they charged me an extra $100 for a vehicle I didn't even want to begin with. I was told the car I wanted was buried in the back, so it would easier if I just took the nicer one.
Also, they have an 800% mark up on fuel. I get that it's always more if you don't fill up yourself, but when fuel is $1.50/gal and you're charging $9.80... maybe a little excessive
I'll never rent from Budget again
Mar 13 2016
Pros: I loved that my sales rep Loul was so nice, friendly and efficient. He service was excellent.
Pros: Smooth sailing from reservation to turn in. A lady (actually acting in the role of receptionist) met me as I approached Alamo and made everything so simple. I was out of the lot and on the road in ten minutes.
Cons: Nothing. There was nothing not to like.
Oct 18 2015
Great car, great price
Pros: Easy to pick up, ready when I arrived, courteous staff, nice car, great value!
Oct 24 2015
Pros: person at counter very friendly and efficient
Nov 16 2015
Pros: Everything went well. No wait.
Nov 17 2015
Excellent staff at Alamo CMH
Pros: The staff at this location, both behind the desk and in the garage where I picked up the car, were bizarrely nice for a car-rental place -- not just polite, but they joked with me and were truly friendly. It was confusing. I think maybe they didn't know car-rental places are supposed to be rude and deliberately unhelpful. Made my whole day.
Nov 30 2015
Solid rental, no issues.
Pros: Easy to pick up and return.
Drove great and was exactly what we needed.
Setting reservation was a breeze.
Nov 30 2015
Cons: The woman at the desk had a whole lot of attitude. Unacceptable.
Dec 6 2015
Pros: Easy to book
Cons: Wish it was faster to do paperwork took too long at desk
Dec 7 2015
going the extra mile!
Pros: Both the gate agent and the lot agent stayed late so the I could get a last-minute car to drive to my home, after weather had forced my flight to be redirected to columbus.
Their willingness to go above and beyond to stay after closing was much appreciated!!!
Pros: The counter staff was extremely courteous and helpful. We were able to pick up a car well-suited to the purpose we had in renting (transporting an elderly person with limited mobility) that was very clean and had huge trunk space. This is the first time I've rented from this non-airport location, and I'd do it again in a heartbeat.