2.0 MediocreSep 21 2022
The person that attended at the counter was pretty bad. I rented two cars, one for a colleague of mine and one for myself. He forced to me to pay a second driver on my colleague's rental in order to put his car under my credit card. On the second car, he tried to get me to sign a different price (much higher by the way), than the one that my reservation said. Once I showed him y reservation then he brought down the price exactly to my original reservation with the click of a button. Also, he refused to add my rewards member number because he didn't add it in the beginning. Terrible experience!!!
2.0 MediocreJun 14 2022
Needed a minivan and was not given a minivan making our trip incredibly difficult.
8.0 ExcellentMay 14 2022
The wait for the shuttle to the rental car center at CMH was RIDICULOUS. Massive amounts of people waiting for shuttles. Had to take a taxi to the rental car center! Once there, line at the counter was at least 25 people long. Only TWO agents working for THREE rental companies. After that, the experience was superb. CMH has really messed up by putting rental cars off site.
4.0 OkayApr 16 2022
For pick up: only one agent was working at 8:30am, enormous line with each person's check in taking about 10 minutes. There were four people in front of me and it took an hour to get through the line. When I left there were more than 30 people in line. Very disappointing since I had a meeting to get to, added to my stress.
10.0 ExcellentNov 12 2021
We had the rental less than 24 hours. Was a bit pricey.Gentleman in Columbus was Excellent.
7.9 GoodSep 14 2021
The car was comfortable enough the inside glass was in need of cleaning and pricing has gone up
10.0 ExcellentJul 27 2021
I love the KIA Fort 2021 it was drive so good
2.0 MediocreJun 11 2021
Car was niceThe car hand not been cleaned and Avis had one person working the counter and he had to also go get the cars. It took 1 hour and 50 minutes to get my car!!!!!! Unacceptable.
4.4 OkayOct 21 2019
Drop off was easy.It took a long time to pick up the car (40 minutes) even though there was only one person in front of me in line. The cars weren't ready. I had absolutely no choice, and the car was not what I had ordered. It was really flashy--something I did not want at all as a woman travelling alone.
10.0 ExcellentSep 12 2019
I made a reservation for a big car but it wasn’t quite large enough for what I needed, when I went back to see if I could upgrade to a bigger one, they changed the paperwork and within a few minutes for no charge, I had a bigger car ready to go! Thanks again!!Directions into the rental car pickup/dropoff locations in the airport. It was a little confusing and took us a while for figure out