Pros: felt ignored at counter when I picked up car. I can understand being short staffed but acknowledge me and tell me you are sorry I have to wait. not making eye contact does not help my patience. Expeience was better at drop off.
Nov 2 2015
Cons: I had booked a car to take on Vacation. I paid for insurance threw kayaks site. Enterprise told me it was threw a 3rd party and it wouldn't actually cover the car. Still haven't seen my money back on that. After booking online I called to verbalize with enterprise that everything was ok. The man told me I had to have a Kub bill in my name. I explained to him it was in my girlfriends name. He told me she could get the car in her name and for $10 extra a day I could be put on as a second driver. That would have worked out perfectly if when I got there to pick up the car, the man behind the counter told me I had to have a Kub bill in my name as well....Which was not discussed on the phone nor does it make since. I do not own a major credit card due to trying to be responsible by not spending money I dont have. I missed out on my vacation due to Enterprise employees not providing the information needed before the day I needed to leave.
Jan 16 2016
Jan 18 2016
Pros: I use this location frequently and they ALWAYS hit it out of the park.
Mar 1 2016
A good deal
Pros: Got exactly the car I needed.
Cons: Slight smell (smoker previously drove the car maybe)
Jul 4 2016
nice vehicle, confused with everything else
Pros: clean, nice vehicle. nice employees.
Cons: the payment system is super weird. I did a split payment and for some reason the price of everything changed causing my account to get over drafted upon returning it
Sep 30 2016
Pros: Staff was friendly and tried to help
Cons: They had no jurisdiction to help with our issues
Nov 5 2016
Pros: Staff went out of way to help me. VERY good employees at the airport Enterprise
Cons: Kayak booked my car at a different location that did NOT work for me.
Mar 16 2017
Quick out Quick In
Pros: Staff was very friendly and helpful. Very little waiting time.
Cons: Car they provided wasn't inline with what I wanted.
Mar 20 2017
Long wait and dirty
Pros: The car model was nice and drove smoothly.
Cons: The wait to pick up was 45 minutes and the car was dirty. We couldn't really ask for another one because we needed to be on our way. They offered us an upgrade for the NEXT time we rent from them but nothing to accommodate the inconvenience for us. Dont think we'll be renting from them again.
Cons: It was hard for me to tell on the Kayak website which of the Hertz were actually at the airport. I tried looking it up online but still ended up booking at a Hertz a good distance from the airport. Would be awesome to have some kind of denotation showing if its actually at the airport, needs a shuttle or is totally off site.
Apr 21 2017
Pros: The car
Cons: The deposit hold required
May 28 2017
Most horrific rental experience ever!!
Pros: The roadside assistant was nice and helpful.
Cons: 1. Our vehicle had a plugged sidewall in the front passenger tire that began to work its way out creating a very dangerous situation for my family.
2 While returning the trade in we picked up in Daytona we waited for 45 min which gave us ample opportunity to speak with numerous other families returning cars. 2 had vehicles with expired oil changes 2 had vehicles who's tags expired in 3 day.
3. The office was a complete mess. There were kids and a dog running around the detail bay. A woman kept yelling at Harley...not sure if that was the dog or one of the kids. The attendant was in sweat pants and a tshirt with a very long beard and tatted arms....very unprofessional establishment!!
4. The attendants way of apologizing "Firestone down the road checks all of our vehicles so it's their fault" I call bs on this one because I manage a fleet of 30 company vehicle all serviced by that Firestone and know the manager and most of the mechanics at this location. I know first hand they would NEVER plug a side wall of a tire because they won't take the liability. They are quick to sell a new tire...it's their job!! In fact they often want to replace all 4 tires at a time when I take my fleet in for repairs.
5 That was in no way an apology for putting the safety of my family at risk. We drove over 10hours one way on that tire and had it blown on the interstate it could have easily killed all of us!!!
So to answer this question I will not only never recommend Hertz I will adamantly encourage all of my friends, family, and co workers to never use Hertz!