Pros: felt ignored at counter when I picked up car. I can understand being short staffed but acknowledge me and tell me you are sorry I have to wait. not making eye contact does not help my patience. Expeience was better at drop off.
Nov 2 2015
Cons: I had booked a car to take on Vacation. I paid for insurance threw kayaks site. Enterprise told me it was threw a 3rd party and it wouldn't actually cover the car. Still haven't seen my money back on that. After booking online I called to verbalize with enterprise that everything was ok. The man told me I had to have a Kub bill in my name. I explained to him it was in my girlfriends name. He told me she could get the car in her name and for $10 extra a day I could be put on as a second driver. That would have worked out perfectly if when I got there to pick up the car, the man behind the counter told me I had to have a Kub bill in my name as well....Which was not discussed on the phone nor does it make since. I do not own a major credit card due to trying to be responsible by not spending money I dont have. I missed out on my vacation due to Enterprise employees not providing the information needed before the day I needed to leave.
Jan 16 2016
Jan 18 2016
Pros: I use this location frequently and they ALWAYS hit it out of the park.
Mar 1 2016
A good deal
Pros: Got exactly the car I needed.
Cons: Slight smell (smoker previously drove the car maybe)
Jul 4 2016
nice vehicle, confused with everything else
Pros: clean, nice vehicle. nice employees.
Cons: the payment system is super weird. I did a split payment and for some reason the price of everything changed causing my account to get over drafted upon returning it
Sep 30 2016
Pros: Staff was friendly and tried to help
Cons: They had no jurisdiction to help with our issues
Nov 5 2016
Pros: Staff went out of way to help me. VERY good employees at the airport Enterprise
Cons: Kayak booked my car at a different location that did NOT work for me.
Mar 16 2017
Quick out Quick In
Pros: Staff was very friendly and helpful. Very little waiting time.
Cons: Car they provided wasn't inline with what I wanted.
Mar 20 2017
Long wait and dirty
Pros: The car model was nice and drove smoothly.
Cons: The wait to pick up was 45 minutes and the car was dirty. We couldn't really ask for another one because we needed to be on our way. They offered us an upgrade for the NEXT time we rent from them but nothing to accommodate the inconvenience for us. Dont think we'll be renting from them again.
Cons: It was hard for me to tell on the Kayak website which of the Hertz were actually at the airport. I tried looking it up online but still ended up booking at a Hertz a good distance from the airport. Would be awesome to have some kind of denotation showing if its actually at the airport, needs a shuttle or is totally off site.