Pros: felt ignored at counter when I picked up car. I can understand being short staffed but acknowledge me and tell me you are sorry I have to wait. not making eye contact does not help my patience. Expeience was better at drop off.
Oct 25 2017
Pros: Ease of drop off of vehicle.
Cons: Only had 1/4 tank of gas when I picked up vehicle.
Oct 29 2017
Misleading! No enterprise counter at TYS!
Pros: I selected this rental because the price was extremely attractive, it only $11 per day.
Cons: My husband arrived at TYS only to be told that there was no enterprise counter at the airport. He then had to take a cab to the enterprise location which was some 20 minutes from the airport, resulting in a $30 fee. He also was charged a $50 drop off fee by enterprise for returning the car to the airport. The extra fees ended up totaling more than the car rental itself!
Nov 2 2015
Cons: I had booked a car to take on Vacation. I paid for insurance threw kayaks site. Enterprise told me it was threw a 3rd party and it wouldn't actually cover the car. Still haven't seen my money back on that. After booking online I called to verbalize with enterprise that everything was ok. The man told me I had to have a Kub bill in my name. I explained to him it was in my girlfriends name. He told me she could get the car in her name and for $10 extra a day I could be put on as a second driver. That would have worked out perfectly if when I got there to pick up the car, the man behind the counter told me I had to have a Kub bill in my name as well....Which was not discussed on the phone nor does it make since. I do not own a major credit card due to trying to be responsible by not spending money I dont have. I missed out on my vacation due to Enterprise employees not providing the information needed before the day I needed to leave.
Jan 16 2016
Jan 18 2016
Pros: I use this location frequently and they ALWAYS hit it out of the park.
Mar 1 2016
A good deal
Pros: Got exactly the car I needed.
Cons: Slight smell (smoker previously drove the car maybe)
Jul 4 2016
nice vehicle, confused with everything else
Pros: clean, nice vehicle. nice employees.
Cons: the payment system is super weird. I did a split payment and for some reason the price of everything changed causing my account to get over drafted upon returning it
Sep 30 2016
Pros: Staff was friendly and tried to help
Cons: They had no jurisdiction to help with our issues
Nov 5 2016
Pros: Staff went out of way to help me. VERY good employees at the airport Enterprise
Cons: Kayak booked my car at a different location that did NOT work for me.
Cons: It was hard for me to tell on the Kayak website which of the Hertz were actually at the airport. I tried looking it up online but still ended up booking at a Hertz a good distance from the airport. Would be awesome to have some kind of denotation showing if its actually at the airport, needs a shuttle or is totally off site.
Apr 21 2017
Pros: The car
Cons: The deposit hold required
May 28 2017
Most horrific rental experience ever!!
Pros: The roadside assistant was nice and helpful.
Cons: 1. Our vehicle had a plugged sidewall in the front passenger tire that began to work its way out creating a very dangerous situation for my family.
2 While returning the trade in we picked up in Daytona we waited for 45 min which gave us ample opportunity to speak with numerous other families returning cars. 2 had vehicles with expired oil changes 2 had vehicles who's tags expired in 3 day.
3. The office was a complete mess. There were kids and a dog running around the detail bay. A woman kept yelling at Harley...not sure if that was the dog or one of the kids. The attendant was in sweat pants and a tshirt with a very long beard and tatted arms....very unprofessional establishment!!
4. The attendants way of apologizing "Firestone down the road checks all of our vehicles so it's their fault" I call bs on this one because I manage a fleet of 30 company vehicle all serviced by that Firestone and know the manager and most of the mechanics at this location. I know first hand they would NEVER plug a side wall of a tire because they won't take the liability. They are quick to sell a new tire...it's their job!! In fact they often want to replace all 4 tires at a time when I take my fleet in for repairs.
5 That was in no way an apology for putting the safety of my family at risk. We drove over 10hours one way on that tire and had it blown on the interstate it could have easily killed all of us!!!
So to answer this question I will not only never recommend Hertz I will adamantly encourage all of my friends, family, and co workers to never use Hertz!
Jun 28 2017
Cons: Took $200 more than they said and never told me!
Aug 10 2017
Pros: staff moved fast to get us the car and just as fast to check it back in. Often staff move in slow motion.
Oct 10 2017
I reserved a car - but it turns out they had none available
Cons: I reserved a car - but it turns out they had none available
Dec 22 2017
India Call Center with no power to help
Cons: Set a noon pickup and booked it. Showed up 15 min afternoon to find out office was closed. Called reservations and several people from the call center in India told me to go to the airport and it would bw 3 times the price for the same car. I hung up and booked another company for a cheaper price. Never again...
Pros: They just gave me the same Nissan Versa I brought to them as a one way rental. It was comfortable for me.
Cons: As long as there in no wind Versa drives fine, but wind easily blows it off.
Aug 24 2017
Everything was perfect! Everyone was very helpful!
Oct 29 2017
Pick up not near airport
Pros: Clean, helpful representatives
Cons: I arrived at Knoxsville airport and the pickup location was 20 mins away, which wasn't clear at time of booking. Luckily there was a car available at the airport, but I had to spend more money to rent it! Argh. There should have been a warning that the rental pickup was so far away.
Jan 2 2018
Pros: Friendly staff, quick service, clean car in good condition
Cons: Wasn't notified that the location was closing early because it was New Years Eve. I arrived just as they were closing. Another 5 minutes and I would not have gotten a car!