Pros: Helpful staff and customer service. Everything transacted very nicely.
Cons: Did not care for the car. Suspension did not feel stable and visibility was compromised due to design of car.
Jan 15 2017
Incompetent and Rude Service
Pros: The car was cheaper than it would have been in San Francisco.
Cons: The man at the desk was rude. I arrived before my rental time. I know that I cannot be guaranteed a car until the time on my rental, but I had imagined that the desk clerk would allow me to take the car early if it were already cleaned and ready to go. The man would not even check if the car happened to be ready early. He told me that he could not help me until the time of the rental time, so I waited for an hour and a half. He did not explain the insurance waiver to me properly and he signed the waiver for me. It was an extremely poorly run operation and I will not return.
Mar 9 2017
Pros: The car was fine for getting from A to B.
It was an economy car, and it was really economical to rent.
Cons: The handling is a little erratic in the Chevy Sonic and for a car that small, I expected a little better mileage (29.2). I also found it harder to see out of.
Again, it was an economy rental, so this amounts to nitpicking, probably, but again, if you're going to go with a really small car, perhaps you go with a different model, like a Fiat, or Kia.
May 17 2017
Very Bad Communication between rental company and kayak.com
Pros: I was very disappointed in the service I received, the other day I reserved a rental car from kayak.com. I was never told nor informed about the charging policy. When i got there i was told i needed a credit card to charge because i was under the age of 25. All i had was a credit card i just keep for file but not an active card, than I had my debit card, and cash! I thought that if it was a big deal, something would of popped up before I completed the order, or at least informed me of something about how it works! I got a ride down there and never got a car, and all the guy at the rental company said was "sorry". Very poor customer service skills, I will never recommend enterprise again. I might try kayak one more time but not sure yet, i was very disappointed with how the whole process went! Please update the way you inform guests, so they know ahead of time and not show up and leave with no car!
Cons: The whole thing was very bad! Kayak.com never mentioned anything about the payment process, and when I arrived at enterprise, they just said "sorry without a credit card unfortunately we can not rent the car" i walked out and didn't even get a have a good day or anything! I will never recommend, or go back to the enterprise in Novato, CA.
May 23 2017
Hertz In Novato is the WORST
Cons: When arrived on time the counter person informed me that the vehicle I reserved was not available and that in order for me to rent a car I would have to up grade and pay $7 or $10 a day more. I informed the sales clerk that it was not my fault that they did not have the vehicle and that I should not have to pay additional cost to rent what ever vehicle they have available. The sales clerk who was RUDE and UNCONCERN refused to waive the additional cost. I did not rent a car and I will NEVER go to Hertz. I will let everyone know about this experience. WORST EXPERIENCE EVER!!!
Apr 15 2017
Good company outlet
Pros: Very nice reception, nice car, easy in and out.
Cons: By booking through Kayak, we didn't get the ability to return the car early and get a refund. The interface between the companies makes this a bit of a problem....Hertz couldn't change it.
May 24 2017
Cons: I felt the charge for a one way rental was excessive (double the going rate), since I intend to do another one from the airport at the end of my trip. Hertz has been much more reasonable in the past, typically around $35 or $40