Cons: They made me to stay in a long wait and yelling at the customers. Thats a bad sign. You don't want your customers to be treated that way. The car is out of shape and they din care about it. It was so bad, that I have to return the car before the expected date of delivery. Anyways I expected a lot from Enterprise as I usually rent cars from them, but this is the worst ever journey....
May 31 2017
Pros: The size of the car
Cons: The rain
Sep 7 2016
Pros: Really incredible service when picking up and dropping off.
Sep 13 2016
Pros: Took 1.5 hours waiting to pick up my car
Cons: Wait time even though it was scheduled
Nov 21 2016
Staff was unbelievably rude
Pros: The car was fine.
Cons: The staff was so rude. When I declined the insurance, because I purchased Kayak's coverage the manager came over and was so condicending to me. Another staff member, who was supposed to be helping me, stopped and started processing another client whom he apparently knew. Lastly, the entire office was full of customers complaining about their experience with this location.
Jan 8 2017
Pros: They were very professional!
Cons: All good!
Jul 31 2017
Pros: They came and picked me up
Cons: They close early
Oct 6 2017
They are Fast and professional
Pros: I like the friendlies of the crew and the communication level with me has been outstanding.
Cons: Nothing so far.
Oct 27 2017
Pros: Return was easy
Cons: I used the airport code to find a car. Booked economy. Got to the airport to pick it up and they told me I booked it off site and that location was already closed. (Why would it let me book the car if I was booking when the location was closed?) So the airport said they could only get me a full size and I would have to pay for a full size. According to the employee, this happens to people a lot.
Unacceptable. Not using Enterprise again.
Haven't received email receipt.
Jan 27 2018
Pros: The lady at he airport rental in Baton Rouge was vwry helpful.
Cons: The location said "on airport" for pickup however was a 30 minute drive from the airport.