Cons: They made me to stay in a long wait and yelling at the customers. Thats a bad sign. You don't want your customers to be treated that way. The car is out of shape and they din care about it. It was so bad, that I have to return the car before the expected date of delivery. Anyways I expected a lot from Enterprise as I usually rent cars from them, but this is the worst ever journey....
Sep 7 2016
Pros: Really incredible service when picking up and dropping off.
Sep 13 2016
Pros: Took 1.5 hours waiting to pick up my car
Cons: Wait time even though it was scheduled
Nov 21 2016
Staff was unbelievably rude
Pros: The car was fine.
Cons: The staff was so rude. When I declined the insurance, because I purchased Kayak's coverage the manager came over and was so condicending to me. Another staff member, who was supposed to be helping me, stopped and started processing another client whom he apparently knew. Lastly, the entire office was full of customers complaining about their experience with this location.
Jan 8 2017
Pros: They were very professional!
Cons: All good!
Apr 11 2017
Pros: Upgraded the car at no extra cost after I pointed out inspection sticker was expired.
Cons: No model of vehicle requested, wanted more $ for another car, inspection sticker was expired. Took 30 min longer than I alloted. Said insurance I bought from Kayak wouldn't work. Still don't know what was up with that.
Dec 27 2016
Pros: No Complaints at all!
Jul 25 2016
No Problem Switching Out
Pros: Great customer service! Maintenance light came on 1500 miles into a 4000 mile trip. Called the toll free number and received instructions to head to airport Enterprise. As soon as I got there, a representative was waiting and within less than five minutes I was switched out with the accompanying paperwork. Loved the price, the car, the service! Enterprise will remain my family's "go-to" car rental company!!!