Arcata car rentals

Cons: Enterprise did not make renting a car easy for me. I received false information from EVERYONE I spoke with. From debit/credit card use, to car availablity, to paying with cash at the end. I have never had so many complications with renting a car

Cons: DIRECTIONS TO PICK UP CAR WERE VERY WRONG, THEY WERE LISTED AS AIRPORT, BUT THEY DO NOT HAVE A RENTAL OFFICE AT THE AIRPORT, IT IS IN ARCATA. WHEN I CALLED FOR PICKUP THEY DID NOT TELL ME THAT.

Cons: I m traveling with my family with 2 kids (5 and 9 year old). They picked us up from Eureka airport, sent us to rental car pickup location. We unloaded our luggage, then was told that, because we will return the car at Reno, so the car on this pick up location was not available to us, and need to go to another pick up location for car. So we loaded the luaggage again, and went to 2nd pickup location. When we arrived, they told us, they need time to clean up the car. It delayed our schedule by 1 hour plus due to all those. If I made the booking only at airport, I can understand these last minute changes. But we made the booking few weeks before we arrive, and it still happen. I just don’t understand how a car rental company can operate like this. 3rd day on our trip, we were on our way to Lassen Volcano National Park. The error message showed up in the car’s dash board: Maintenance required, visit the dealer. The error message also showed: Take a break. These two error message showed continuously. I called Enterprise roadside assistance, they said it may require oil change. Since we were driving in mountain areas without much people traffic, we do not feel comfortable continue driving this car. We have to skip our Lassen Volcano Natuonal Park, and drive to next closest Enterprise location to exchange for a new car. Again, 2nd bad experience on this trip booking with enterprise.

Cons: No email confirmation of editing made by telephone directly with Enterprise and they were not helpful in arranging to deliver the car to us.