Pros: I got a very nice car and it was easy even on a Saturday!
Jan 18 2017
A Dodge FWD Journey is NOT a Toyota 4-Runner AWD O
Pros: Was clean
Cons: WAS NOT an AWD OR 4WD like advertised and the counter person says to me after stating I need to drive into the Sierra Nevada, VERY SNOWY, mountains..."Well at least it's not a rear wheel drive car"?
I have rented several times from Hertz. The last time was what I paid for.
This time I paid $391.00 for a 1 day rental of basically a mini van?
A fwd car/mini van thing is NOT even in the same classification as a Toyota 4-Runner AWD SUV...obviously Hertz is trying to BAIT and switch for a lessor vehicle and is basically false advertisement...
Mar 22 2017
rudest counter persons ever
Pros: it's located closest to my home.
Cons: looked up hertz payment info online, and noted that some outlets do not accept debit cards. called the branch to speak with an agent, and was assured they do accept debit cards. got a ride to the airport, and was told they DO accept debit cards, but only on arrival to the airport with a valid flight boarding card.
my ride had already departed. no other local companies had any cars remaining, there is no reception for most cell phone carriers. the agent next door (national, avis) did not have cars available, but at least called the airporter so i could get home ($40). i found a car 2 days later, for $90+ more, so they cost me over $100 because they do not bother to provide accurate payment info.
jacob and melissa were slow, and rude throughout,. other than offering to let me make a local call, they did nothing to make this attempted rent anything other than miserable.
Nov 21 2016
Pros: Clean car, courteous staff
Cons: Wait time was a bit long, but not staff's fault, computer problems.
Apr 16 2017
Could be better
Pros: The Nissan Sentra we drove was fine for our 8hr drive but could have been better on gas mileage. We did use the eco option frequently and it helped some. The car was clean and had a good amount of trunk space.
Cons: Customer service was simply okay at best. We were scheduled to pick up at 8am. We arrived before 8am and there was a line of two customers ahead of us. We waited over 45 minutes to get our vehicle. Really? We needed to get on the road. When returning our vehicle at 9am the next day, the woman that unlocked the door clearly saw us standing directly outside the door, but didn't feel at all obliged to open the door for us. When we showed ourselves inside, she didn't properly acknowledge our presence, say hello, or show any sort of courtesy. She simply took the keys and muttered to herself and walked outside to review the vehicle. I'll go across the street next time to Enterprise.
The vehicle was also covered in scratches. We booked online and Hertz agents were not familiar with kayak.com. Apparently, I paid $7 more for insurance at Kayak than I could have with Hertz. I also was unable to use my AAA discount at pickup because Kayak booking was prepaid.