Pros: The agent at pickup, the ease of the rental process at pickup, the vehicle.
Cons: I reserved the vehicle for 4 days. During the first day my itinerary changed and I did not need it. I was given two local numbers to call, a cell and a landline, both with voicemail. I called 5 times leaving two voicemails asking if I could return the vehicle early. No one returned my call until an hour before the vehicle was due back. I would like Hertz to contact me to discuss a financial settlement.
Great little car. Of course, maybe because I was given an upgrade.
Pros: This 2016 Mazda 3 SUV was a dream, to drive. Maybe, it is because most of my vehicles were trucks and big rigs like diesel pushers. Though I do not know what the possible final price, the original written agreed on price was attractive. I was very fortunate being a day late to even able to have this rental.
Cons: The dear lady agent was a little fuzzy on the start instruction. Like none. Though, being somewhat hearing impaired, maybe, I did not hear her. This was a keyless car which the manual did not seem to be very clear. Once, I called her on the phone, the instruction was not only simple but straightforward.