Puako car rentals

Puako car rentals

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Puako, The Big Island, HI
Jan 26 — Feb 2
Same drop-off
Puako, The Big Island, HI
Wed 1/26
Noon
Wed 2/2
Noon

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Puako car rental information

Pick-up locationPuako
Rental locations1

Puako car rental reviews and directory

From $39/dayRated #1
Thrifty
Cheapest deal
Most popular
Best rated
7.4 Good (186 reviews)
1 location in Puako
Thrifty
Locations in Puako
  • 7.6
  • 7.8
  • 7.3
  • 7.4
  • 7.1
Recent reviews
6.0 GoodJan 14 2022
Very long wait line for pick up. Tried to scare you into buying more insurance. Only 5 people allowed inside and everyone else has to stand outside. Yet they charged me $50 "Customer Facility Utilization" fee.. Would not recommend if other companies have comparable prices.
10.0 ExcellentDec 27 2021
Waiting in kona to pick up vehicle was awful!
1.9 HorribleOct 13 2021
I wasn’t able to move my reservation due to a covid related matter. Wont be using kayak again.
10.0 ExcellentSep 24 2021
Good customer service ez dropoff
10.0 ExcellentSep 17 2021
Easy to take the shuttle, no lines, fast service. We did have another renter drive up next to us when we were returning the car that came way to close to fast as we were opening the car door and startled my passenger. Maybe a cone out would have prevented this from happening as it could have been a dangerous situation. Not your fault as it was not your employee but to prevent it in the future is good all around.
7.9 GoodSep 13 2021
It was good - it could've been faster.
3.9 MediocreAug 13 2021
The vehicle (a full sized suv) didn’t have anywhere near enough cargo space for the 6 of us. Also, the car was given to me with half a tank of gas and they wouldn’t allow a second (spouse) driver without additional fees. Not to mention the ~$150 in fees added on after I had been told by Kayak that I was “paid in full”.
5.9 OkayJul 19 2021
The rental office seemed under-staffed. There was a long line out the door with people standing under the hot sun. We got lucky and arrived just before the big rush but still took 45 minutes to get our rental, which had been reserved. I would guess the people behind me could have taken 1.5-2 hours to get through, at the rate customers were being processed. We were offered an upgrade to a 15-seater full-size van in place of 2 mini-vans, but it ended up being a 12-seater. We actually had 13 people but made do with the youngest sitting on her mother's lap since we didn't want to spend more time at the rental office. The van was low-mileage though looked well-worn though clean enough. Check-out was much easier.
5.9 OkayJul 14 2021
Prices very high right now in Kona
5.9 OkayJun 23 2021
Overall not a bad experience. Prices were reasonable compared to other places in Hawaii. I wound having to extend my rental and they made it very easy. Drop off was smooth. Pick up was the only bad part. There was only three people in line and still took an hour to get our rentals. Also, booked through Priceline, and wound up being charged an additional $150.00 in taxes and fees at pick up.
From $40/dayRated #2
Dollar
7.3 Good (266 reviews)
2 locations in Puako
Dollar
Locations in Puako
  • 7.6
  • 7.7
  • 7.1
  • 7.4
  • 7
Recent reviews
10.0 ExcellentJan 4 2022
Per day price too high ..our friends paid 35 dollars a day ..we paid 250!
6.0 GoodJan 3 2022
Extremely expensive; unable to cancel because I went through Kayak. Found less expensive cars later. Lines to obtain car were very slow and long. They had only 3 people at the counter. People who helped were patient and kind although overworked.
2.0 MediocreJan 1 2022
We (pregnant wife, 2 yr old, and I) had to wait 2 hours outside in high heat/humidity with no AC and no access to water to check-in for the vehicle. Given no information throughout the exhausting wait (this is after 20 hrs of travel). After finally arriving at the front desk, I was told “this is our busy time”. When I suggested doing something so this doesn’t happen every day, staff didn’t even see the issue of forcing people to wait so long as an issue to work or show any signs that they cared that I thought it was one. Vehicle wasn’t even ready after check-in. Had to wait for it to be vacuumed and washed. $2200 for 7 days plus $400 in airport and concession fees and $130 for being 33 minutes into the next day at drop-off for a baseline Ford Explorer. SUV was covered in dirt at pick up and only given 1 FOB. What a miserable experience. Never using Dollar again.
10.0 ExcellentJan 1 2022
Car was comfortable with a bigger trunk than we expected. Over 50,000 miles and a lot of scrapes on the exterior. Pretty expensive rates, but we were happy to have more options than Uber and the trolly.
2.0 MediocreDec 27 2021
Ripoff
4.0 OkayDec 26 2021
We were charged over $200 of additional fees not included in the booking price.
10.0 ExcellentDec 19 2021
Easy process at the Kona airport
10.0 ExcellentDec 17 2021
Easy pickup, easy drop off.
2.0 MediocreNov 19 2021
I searched for rentals at the KOA airport and it sent me 7 miles South. The place closed at 4pm so after my flight got delayed by an hour, I wasn't able to get there in time and had to rent another car for a day. Total, this ended up costing me an extra $225 dollars and hours of my vacation time. Super frustrating. Also, they said that this happens to them all the time. Please don't send people to this location, there is no airport shuttle, you have to uber/lyft back and forth from the airport.
8.0 ExcellentNov 12 2021
At desk, told only a $150/day Jeep available, so looked online and got a great car for $57/day total. Same person checked out the car to me. Weird having to walk a distance to the rental car area beyond the hotel parking lot and had to return the car there then take keys back to rental office in hotel - but glad to have had the car and a good price.
From $102/dayRated #3
Enterprise
10 Excellent (1 review)
1 location in Puako
Enterprise
Locations in Puako
  • 10
  • 10
  • 10
  • 10
  • 10
Recent reviews
Rated #4
Hertz
4.7 Okay (6 reviews)
2 locations in Puako
Hertz
Locations in Puako
  • 4.3
  • 4.6
  • 4.3
  • 5.6
  • 4.6
Recent reviews
2.0 MediocreFeb 19 2020
I reserved a car 4 weeks out and when I arrived to pick up my car, they were out of cars and had no estimated time for me to get the car I reserved. They called me back hours later to tell me, at the end of a day when I had plans that I had to cancel, that they had found me a minivan, I reserved a full size sedan, that they could rent me, at the minivan rate. Absolute poor planning by their corporate folks, who think reservations are merely suggestions, it seems.
4.8 OkayAug 12 2016
Filthy carGreat customer serviceThe car was not washed when we picked it up. I have pictures to prove it. Also, I want able to add my wife as drive without an additional charge
2.0 MediocreJul 3 2016
PickupCar was cleanWhen I booked the flight through Kayak, I put my flight details in the online booking form. My arrival time was 7:00 PM, the Hertz office that I rented from closed at 5:00 pm. It took $250 in cab rides to sort out the logistics of getting to our hotel that night and coming back the next day. I
2.0 MediocreJun 2 2016
Don't change price.Overall rental was good and deal wasn't too horrible but I was a bait and switch. Car performed great.Price changed when I got there compared to what I was offered. I asked for no insurance or other addons and still they could not match the price that brought me in.
From $77/day
Alamo
1 location in Puako
Alamo
Locations in Puako
Recent reviews
National
1 location in Puako
National
Locations in Puako
Recent reviews
Sunnycars
1 location in Puako
Sunnycars
Locations in Puako
Recent reviews
459 travelers who rented a car in Puako gave the car agency they used an average rating of 7.3

Car rental locations in or near Puako

Good to know

Most popular agency

Thrifty

Most popular car type

Compact

Average price

$75/day

Good deal

$57/day

When to book a rental car in Puako

Average daily price per month
Rental car prices as pick-up date approaches

Top tips for renting a car in Puako

  • 25% of our users found rental cars in Puako for $57 or less
  • Compact rental cars in Puako are around -308% cheaper than other car types, on average

FAQs about renting a car in Puako