Cons: Not only did Kayak arrange the Enterprise location 20 miles AWAY from the airport, but the Enterprise at the airport would not even honor the price given in the Kayak reservation. It's the same freaking company! And when the guy tried to find the same kind of car for us at the airport, he hid from us the fact that the price would be twice as much. He just said "you'll just have to pay airport fees and taxes, if that's okay." I said "yeah sure." and then we find out the price is ridiculous.
Jan 8 2017
Great customer service
Pros: This being our first trip to Maui, I was unfamiliar with the island. When I made the reservation, I didn't realize the reservation was for Kihei. When we got to the Kahalui location near the airport, we learned of mistake. But they worked quickly to find something local and get us on our way. While we walked to the car for the inspection, we had a downpour. The agent hopped into the car with us while he reviewed the terms, etc. We had a good laugh and were on our way!