Cons: Be aware that anything that happens to the car is your responsibility. I picked up a nail and the tire pressure was low so I was told to take it to a tire place and have it fixed. It was my responsibility so I paid for it. Hail from a storm...my responsibility. I think I'd rather pay a friend and use their car
Jul 19 2016
Cons: The original quote was great, but then found out we had to pay an ADDITIONAL $13.50/day for my husband! It added $300 to the quote! NOT A GREAT DEAL! Will never book with hertz again!
Jan 14 2017
Cons: I reserved the rental car and called a few days before to verify everything from insurance to pickup time to how I was going to pay (debit card). I go to pick it up and was informed they would not accept a debit card for payment and was left stranded. Even though that is what it was reserved with and the customer service number verified I could pay with it.
Pros: The associates were friendly and I received a call both during and after my rental asking about my experience (perhaps overkill, people are busy on vacation.)
The car was clean and i was upgraded from a small car to a Jeep Patriot, which was nice.
Cons: Received the car with only a half tank of gas. Not a fan of that in any way, shape or form.
Because of my upgraded car, I was practically forced into paying $25/day for BASIC insurance coverage, causing my total bill to increase by nearly $100 over what I was expecting to pay.