Cons: Be aware that anything that happens to the car is your responsibility. I picked up a nail and the tire pressure was low so I was told to take it to a tire place and have it fixed. It was my responsibility so I paid for it. Hail from a storm...my responsibility. I think I'd rather pay a friend and use their car
Jul 19 2016
Cons: The original quote was great, but then found out we had to pay an ADDITIONAL $13.50/day for my husband! It added $300 to the quote! NOT A GREAT DEAL! Will never book with hertz again!
Apr 3 2017
Pros: The unlimited miles. It was a great value.
Apr 4 2017
Pros: Excellent value for the money. Everything was as planned with no surprises
Jan 14 2017
Cons: I reserved the rental car and called a few days before to verify everything from insurance to pickup time to how I was going to pay (debit card). I go to pick it up and was informed they would not accept a debit card for payment and was left stranded. Even though that is what it was reserved with and the customer service number verified I could pay with it.
Apr 3 2017
Pros: The person running the small outlet was beyond exceptional, efficient and friendly.
Cons: Made reservation. Upon arrival was informed no car available. Provided a car pending pick-up as Ace was unable to check with person reserving the car as there was no phone number provided by the individual at time reservation was made. Charged for roadside assistance when coverage was declined as I have AAA. Wouldn't do business with ACE again.
Sep 27 2016
Pros: free up-grade
Cons: I didn't care for the fact that i needed to come up with a 100.00
deposit. I payed on-line and there was nothing to indicate this
Sep 20 2017
Pros: We got a Ford Transit 350 - 15 seater
The vehicle was clean and looked new
There were no complaints when the vehicle was given
It was easy to drive , and the spacing was ok
Cons: On our return , we had a problem with the passenger door ( there is only 1 ) - it jammed , we were not able to open it.
We called the roadside assistance and emergency numbers to fix it , as we wanted to make sure it doesn't give a problem when we ride back.
There was no response at all - some guy picked and gave us a different number which went to voicemail.
Since it was a door jam , we traveled back - what if we had a flat tire! We would have been stranded in the middle of nowhere.
We were safely back , as we never tried opening the passenger door and all of us alighted through the drivers door.
The Roadside assistance was very very poor , and we had a tough time dealing with it.
Pros: The associates were friendly and I received a call both during and after my rental asking about my experience (perhaps overkill, people are busy on vacation.)
The car was clean and i was upgraded from a small car to a Jeep Patriot, which was nice.
Cons: Received the car with only a half tank of gas. Not a fan of that in any way, shape or form.
Because of my upgraded car, I was practically forced into paying $25/day for BASIC insurance coverage, causing my total bill to increase by nearly $100 over what I was expecting to pay.