6.0 GoodJun 21 2020
Cons: The 23+% sales tax was Highway Robbery, nobody told me about that !!
3.6 MediocreMar 31 2020
Pros: the drop off guy was greatCons: they over charged me, i had to walk the parking lot to dig my rental out of snow, they didn’t release my deposit right away.
9.2 ExcellentDec 28 2019
Cons: Duluth in general is ridiculoudly expensive for car rentals. More competition is needed.
6.8 GoodNov 27 2018
Smelled horrible!Pros: Was a nice car and I enjoyed to smooth riding and all wheel drive.Cons: The car wasn't very clean. The windows were yellow from someone smoking and it smelled horrible inside the car.
4.0 OkaySep 11 2018
Car availability not as advertised.Pros: The people were friendly.Cons: Kayak failed to represent the actual cars available. Budget does not offer the types of vehicles advertised on Kayak. We needed a seven passenger vehicle and Budget did not have anything the met or needs.
9.2 ExcellentFeb 11 2018
Nissan Rogue heating system not so goodPros: The service and ease of pick up and drop off. No shuttle just a short walk over and pick up at airport.Cons: The heating system in the very cold Duluth, Minnesota area could not keep up. You had to constanly turn the cooler air on to keep the windows from fogging. This was not a toasty warm car to ride in.
10.0 ExcellentJan 16 2017
staff shined tooPros: The vehicle itself was outstanding and the staff were shining examples of Minnesota nice!
2.0 MediocreJan 7 2017
A complete waste of time and moneyCons: Apparently even though there is only one airport in Duluth, it is divided into a "private" airport area and the public one. The booking was unknowingly made for the "private" airport area, but I only found this out 2 days after arriving at the Budget rental in the main airport area and discovered that no one was there. I was still charged for the private insurance. Will never book a car rental through Kayak or Budget again.
10.0 ExcellentFeb 11 2016
Very satisfied and will use again in the futurePros: I appreciated that they brought the rental to me and then the next day picked it up. Car was squeaky clean inside and out.
2.0 MediocreOct 22 2015
Never again!Cons: Rental never happened! It's a good thing I called the day before to confirm reservation. Agent asked where I was taking car. I said I thought that was an odd question, since the rental included unlimited miles. She explained that they had "boundary restrictions" on their rentals and the car could ONLY be used in Minnesota or Wisconsin! That was never mentioned during prior telephone confirmation of the original reservation despite my mentioning it was for a two week road trip to the East coast. I was told it was "in the fine print" in the online reservation form. It seems to me that information is too critical to be buried in "fine print"! I had to cancel and scramble around to find another agency with no such restrictions, that could provide me with a car on less than 24 hour notice. It cost me more than $100 more! Budget will never see ANY business from me or my family in the future.