Cons: Their office was closed before 6 PM when I got there 10 minutes earlier.
Sep 5 2016
Worst car rent experience EVER!!!
Cons: I made my reservation online for a 12noon pickup and arrived 10 minutes late due to weather conditions related to Hurricane Hermine. The front door was locked and a note said the attendant was cleaning/refueling a car and would return soon. Another customer was standing outside the front door and stated she had already been waiting 5 minutes. I went around to the back door and knocked. The Hertz employee came to the door and stated he closed at noon on Saturdays. He refused to help either myself or the other customer, who was returning a car.
IF THEY CLOSE AND LOCK THE DOOR EXACTLY AT 12NOON ON SATURDAYS, THEN WHY DID THEY GIVE ME A 12NOON RESERVATION???? Doesn't it make sense to make the last reservation at 11:30am???
Bottom line is the Hertz employee was rude and 100% unsympathetic to 2 customers during inclement weather. I will NEVER use Hertz again. There are too many other car rental agencies that offer much better service.
Oct 21 2016
vehicle was wonderful needed wiper blades and bigg
Pros: staff excellent and courteous, vehicle clean and handled well except for mountains
Cons: needed bigger engine for mountains-also needed wiper blades but all else great!
Apr 24 2017
Never rent from hertz
Pros: No. Mention of deposit needed for rental, prepayed a week ahead of time, had deposit at time of payment. Went to pickup car, and was informed of requirement, pay day was following day, be sure you get things straight before pickup
Cons: See above
Apr 27 2017
They took my reservation, but didn't have a car!
Cons: I made a reservation Thursday morning to pick up a car at the Salisbury, MD location at noon on Thursday. Soon after, I received a call stating that they "didn't have a car available at all today, because I reserved with such short notice," but they "would probably have a car tomorrow." Why did they even take a reservation for a Thursday pick up if they might not have a car available until Saturday?!?!? I got a ride to the airport and rented from Avis.THEY had cars!
May 7 2017
Okay Rental for your money
Pros: The car we rented had very nice features.
Cons: Pickup we felt very hurried. They only have one employee working there so they have to do it all. The cleanliness of the car left a lot to be desired.
Sep 4 2017
Pros: Cost was decent compared to other rental.
Cons: We waited over a half hour to pick up the car. It was outside the building and I don't believe it was cleaned at all. The rental agent did clean a very obvious large pink spot on the inside of the back door after I pointed it out to him but that was it. There was a spot on the front seat that does not appear in the pictures because they are black and white. I also noticed in the report emailed to me that I completed a survey which didn't happen.
Sep 20 2017
Pros: It was comfortable, good fuel economy and roomy.
Nov 30 2017
Pros: Staff was friendly
Cons: Pick up location was run down and very unprofessional looking. Vehicle was not washed and not very clean on inside.
Pros: Everything was nice and turned out to be 100 percent correct . Only complaint which is minor is I put to drop car at a different time then what enterprise had on receipt so we did get charged 1 extra day . Again no big deal I would still recommend you .
Cons: The 1 extra day charge
Feb 22 2017
Pros: I was offered a suburban to hold 8 instead of a van! Theh ease of switching vehicle size without a penalty
Cons: that the suburban wasn't available to me earlier as an option when changing vehicle size on the phone