10.0 ExcellentAug 2 2021
Great staff while pickup and top of that drop off where very easy. Thanks alot
3.2 MediocreOct 30 2020
NothingThe overall experience
8.0 ExcellentOct 22 2020
Staff helped us get the vehicle we neededSeats were uncomfortable in center of van
6.0 GoodSep 1 2019
The agent in Salisbury was very friendly and helpful.The car did not have cruise control. The agent in Syracuse needs better Customer Service skills. I called in Saturday morning, and got left on hold for 10 mins 3 times. O I called back and she asked if she could put me on hold, I said no and she said she was helping a customer. I was a customer.
5.2 OkayNov 30 2017
Hertz rentalStaff was friendlyPick up location was run down and very unprofessional looking. Vehicle was not washed and not very clean on inside.
8.0 ExcellentSep 20 2017
Nice vehicleIt was comfortable, good fuel economy and roomy.
4.8 OkaySep 4 2017
Cost was decent compared to other rental.We waited over a half hour to pick up the car. It was outside the building and I don't believe it was cleaned at all. The rental agent did clean a very obvious large pink spot on the inside of the back door after I pointed it out to him but that was it. There was a spot on the front seat that does not appear in the pictures because they are black and white. I also noticed in the report emailed to me that I completed a survey which didn't happen.
6.8 GoodMay 7 2017
Okay Rental for your moneyThe car we rented had very nice features.Pickup we felt very hurried. They only have one employee working there so they have to do it all. The cleanliness of the car left a lot to be desired.
2.0 MediocreApr 27 2017
They took my reservation, but didn't have a car!I made a reservation Thursday morning to pick up a car at the Salisbury, MD location at noon on Thursday. Soon after, I received a call stating that they "didn't have a car available at all today, because I reserved with such short notice," but they "would probably have a car tomorrow." Why did they even take a reservation for a Thursday pick up if they might not have a car available until Saturday?!?!? I got a ride to the airport and rented from Avis.THEY had cars!
2.0 MediocreApr 24 2017
Never rent from hertzNo. Mention of deposit needed for rental, prepayed a week ahead of time, had deposit at time of payment. Went to pickup car, and was informed of requirement, pay day was following day, be sure you get things straight before pickupSee above