Car rental at Washington Reagan-National Airport

1 location at Washington Reagan-National Airport

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National reviews

Car rental locations

National

Locations at Washington Reagan-National Airport

Ronald Reagan Wash Natl Airprt

+1 844 648 1607

Monday	07:00 - 22:00
Tuesday	07:00 - 22:00
Wednesday	07:00 - 22:00
Thursday	07:00 - 22:00
Friday	07:00 - 22:00
Saturday	07:00 - 22:00
Sunday	07:00 - 22:00

All National reviews

National reviews at Washington Reagan-National Airport

Recent reviews

All reviews
Positive
Neutral
Negative

10.0

Pros: The calculation at the end was wrong. The person at national fixed it on the spot.

Reviewed Apr 2019

review from
10.0

Very nice car

Pros: Got a luxury coupe so that was a very pleasant surprise. Fast ride and felt just right for our vacation.

Cons: When I was first choosing a ride, I was told the car had apple CarPlay, but it in fact did not have that so putting on my navigation was a bit difficult at first but we made it work. I got the 2018 q60 3.0t awd.

Reviewed Dec 2018

review from
10.0

Perfect

Pros: They had my car ready with no delays. Car was perfect

Reviewed Nov 2017

review from
10.0

Excellent value on short notice

Pros: We were able to find a large.SUV at the last minute for our trip at a great rate that also included insurance.

Reviewed Aug 2016

review from
10.0

Pros: El cálculo al final fue erróneo. La persona nacional lo fijó en el lugar.

Reviewed Apr 2019

review from
10.0

Muy buen coche

Pros: Conseguí un coupe de lujo para que fuera una sorpresa muy agradable. Paseo rápido y se sentía justo para nuestras vacaciones.

Cons: Cuando estaba eligiendo primero un paseo, me dijeron que el coche tenía CarPlay de la manzana, pero de hecho no tenía eso así que poner en mi navegación era un pedacito difícil al principio pero lo hicimos funcionar. Tengo el 2018 q60 3,0 t AWD.

Reviewed Dec 2018

review from
10.0

Perfecto

Pros: Tenían mi coche listo sin retrasos. Coche fue perfecto

Reviewed Nov 2017

review from
10.0

Excelente relación calidad-precio con poco tiempo de antelación

Pros: Pudimos encontrar un todoterreno grande en el último minuto para nuestro viaje a un precio fantástico que también incluía un seguro.

Reviewed Aug 2016

review from

10.0

Pros: The calculation at the end was wrong. The person at national fixed it on the spot.

Reviewed Apr 2019

review from
10.0

Very nice car

Pros: Got a luxury coupe so that was a very pleasant surprise. Fast ride and felt just right for our vacation.

Cons: When I was first choosing a ride, I was told the car had apple CarPlay, but it in fact did not have that so putting on my navigation was a bit difficult at first but we made it work. I got the 2018 q60 3.0t awd.

Reviewed Dec 2018

review from
10.0

Perfect

Pros: They had my car ready with no delays. Car was perfect

Reviewed Nov 2017

review from
10.0

Excellent value on short notice

Pros: We were able to find a large.SUV at the last minute for our trip at a great rate that also included insurance.

Reviewed Aug 2016

review from
10.0

Pros: El cálculo al final fue erróneo. La persona nacional lo fijó en el lugar.

Reviewed Apr 2019

review from
10.0

Muy buen coche

Pros: Conseguí un coupe de lujo para que fuera una sorpresa muy agradable. Paseo rápido y se sentía justo para nuestras vacaciones.

Cons: Cuando estaba eligiendo primero un paseo, me dijeron que el coche tenía CarPlay de la manzana, pero de hecho no tenía eso así que poner en mi navegación era un pedacito difícil al principio pero lo hicimos funcionar. Tengo el 2018 q60 3,0 t AWD.

Reviewed Dec 2018

review from
10.0

Perfecto

Pros: Tenían mi coche listo sin retrasos. Coche fue perfecto

Reviewed Nov 2017

review from
10.0

Excelente relación calidad-precio con poco tiempo de antelación

Pros: Pudimos encontrar un todoterreno grande en el último minuto para nuestro viaje a un precio fantástico que también incluía un seguro.

Reviewed Aug 2016

review from

Rated #2

Alamo

8.8 Excellent (531 reviews)

1 location at Washington Reagan-National Airport

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Alamo reviews

Car rental locations

Alamo

Locations at Washington Reagan-National Airport

Ronald Reagan Wash Natl Airprt

+1 844 648 1608

Monday	07:00 - 22:00
Tuesday	07:00 - 22:00
Wednesday	07:00 - 22:00
Thursday	07:00 - 22:00
Friday	07:00 - 22:00
Saturday	07:00 - 22:00
Sunday	07:00 - 22:00

All Alamo reviews

Alamo reviews at Washington Reagan-National Airport

Recent reviews

All reviews
Positive
Neutral
Negative

10.0

Pros: Staff was friendly. Pick up & drop off super easy.

Cons: There was a significant language barrier with all the attendants that made communication tough, and since I don't rent often at all, it made it hard for me to understand what to do.

Reviewed May 2020

review from
10.0

Pros: The staff was super friendly and helpful. I like getting to select my own vehicle. Drop-off was so easy and fast!

Cons: Better instructions at the airport to assist with the check in process.

Reviewed Apr 2020

review from
10.0

Pros: Fast service makes it worth the extra $2/day

Reviewed Mar 2020

review from
4.4

Cons: Car wasn't ready and when produced, car was nearly empty. They listed it as full. Car had lots of mechanical issues, wouldn't start every time.

Reviewed Jan 2020

review from
9.2

Cons: The drop-off could have been better. The people didn't seem very helpful.

Reviewed Nov 2019

review from
10.0

Pros: The staff was very friendly and helpful. All signs were easy to follow, which was important since we've never been to Reagan Airport. The car was clean and comfortable. Returning was a breeze.

Cons: I can't think of anything.

Reviewed Nov 2019

review from
7.6

Pros: Staff at the drop-off were slow, they were having a group discussion as I pulled into the drop off lane and pretty much ignored me for a few minutes.

Cons: The car I rented, a 2019 Hyundai Tuscon, had a very loud annoying rattle coming from somewhere in the back. I found information online that indicates this is a frequent problem with this model and results from a mis-aligned hatch. Hyundai has a Technical Service Bulletin (TSB) to address this issue.

Reviewed Nov 2019

review from
10.0

Pros: Great pricing. The staff was nice. Drop off was wasy.

Reviewed Nov 2019

review from
6.0

Pros: The truck

Cons: Cleanliness. There were dirty underwear in the car when I picked it up. The Latham representative also told me I caused a scratch in the hood - absolutely not the case! I realize it is my fault for not noting it on the walk around but it was hard to see in a black truck in a dark parking garage at night. Disappointing.

Reviewed Oct 2019

review from
7.6

Pros: Beautiful fall day - long drive - convertible - loud music What's not to like?

Cons: the interior had some stains - not bird droppings, which with a convertible would have been annoying but not a shock, just some odd white stains in various locations. Not a huge deal but my guests did notice and kid me about them

Reviewed Oct 2019

review from
10.0

Pros: The person receiving my car informed me that you were refunding a portion because I brought it back more than 24 hours before it was due.

Reviewed Oct 2019

review from
10.0

Pros: Staff was fantastic. They first let me measure the bed of the various pick-up truck options to ensure that it was large enough to fit a queen mattress. They then upgraded me to the larger pick up truck when I realized that the one I booked was too small. The manager on duty was outstanding.

Reviewed Sep 2019

review from

10.0

Pros: Staff was friendly. Pick up & drop off super easy.

Cons: There was a significant language barrier with all the attendants that made communication tough, and since I don't rent often at all, it made it hard for me to understand what to do.

Reviewed May 2020

review from
10.0

Pros: The staff was super friendly and helpful. I like getting to select my own vehicle. Drop-off was so easy and fast!

Cons: Better instructions at the airport to assist with the check in process.

Reviewed Apr 2020

review from
10.0

Pros: Fast service makes it worth the extra $2/day

Reviewed Mar 2020

review from
9.2

Cons: The drop-off could have been better. The people didn't seem very helpful.

Reviewed Nov 2019

review from
10.0

Pros: The staff was very friendly and helpful. All signs were easy to follow, which was important since we've never been to Reagan Airport. The car was clean and comfortable. Returning was a breeze.

Cons: I can't think of anything.

Reviewed Nov 2019

review from
10.0

Pros: Great pricing. The staff was nice. Drop off was wasy.

Reviewed Nov 2019

review from
10.0

Pros: The person receiving my car informed me that you were refunding a portion because I brought it back more than 24 hours before it was due.

Reviewed Oct 2019

review from
10.0

Pros: Staff was fantastic. They first let me measure the bed of the various pick-up truck options to ensure that it was large enough to fit a queen mattress. They then upgraded me to the larger pick up truck when I realized that the one I booked was too small. The manager on duty was outstanding.

Reviewed Sep 2019

review from

7.6

Pros: Staff at the drop-off were slow, they were having a group discussion as I pulled into the drop off lane and pretty much ignored me for a few minutes.

Cons: The car I rented, a 2019 Hyundai Tuscon, had a very loud annoying rattle coming from somewhere in the back. I found information online that indicates this is a frequent problem with this model and results from a mis-aligned hatch. Hyundai has a Technical Service Bulletin (TSB) to address this issue.

Reviewed Nov 2019

review from
7.6

Pros: Beautiful fall day - long drive - convertible - loud music What's not to like?

Cons: the interior had some stains - not bird droppings, which with a convertible would have been annoying but not a shock, just some odd white stains in various locations. Not a huge deal but my guests did notice and kid me about them

Reviewed Oct 2019

review from

4.4

Cons: Car wasn't ready and when produced, car was nearly empty. They listed it as full. Car had lots of mechanical issues, wouldn't start every time.

Reviewed Jan 2020

review from
6.0

Pros: The truck

Cons: Cleanliness. There were dirty underwear in the car when I picked it up. The Latham representative also told me I caused a scratch in the hood - absolutely not the case! I realize it is my fault for not noting it on the walk around but it was hard to see in a black truck in a dark parking garage at night. Disappointing.

Reviewed Oct 2019

review from

Rated #3

Enterprise

8.8 Excellent (28 reviews)

1 location at Washington Reagan-National Airport

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Enterprise reviews

Car rental locations

Enterprise

Locations at Washington Reagan-National Airport

Ronald Reagan Wash Natl Airprt

+1 844 648 1606

Monday	07:00 - 22:00
Tuesday	07:00 - 22:00
Wednesday	07:00 - 22:00
Thursday	07:00 - 22:00
Friday	07:00 - 22:00
Saturday	07:00 - 22:00
Sunday	07:00 - 22:00

All Enterprise reviews

Enterprise reviews at Washington Reagan-National Airport

Recent reviews

All reviews
Positive
Neutral
Negative

10.0

Outstanding customer service

Pros: Really the whole experience was great, they were very quick at processing me when I went to pick up the car, even though my reservation was only made an hour beforehand. Everyone who worked there was nice and friendly, I interacted with 3/4 employees.

Cons: The price ends up being more if you don't have insurance and whatnot, about $44/day. So keep that in mind.

Reviewed Sep 2018

review from
6.0

Cons: The style and functions of the car

Reviewed Apr 2018

review from
10.0

Great vehicle

Pros: Friendly service, great vehicle

Cons: Nothing

Reviewed Apr 2017

review from
10.0

Always use enterprise

Pros: I always use enterprise when I can - sometimes they are the most affordable, but almost always they are in the same ballpark as the other companies. I seem to have a negative issue any time I rent a car with another company. I've never had any problems with Enterprise.

Reviewed Jan 2017

review from
6.8

Their Roadside Assistance is terrible

Pros: pick-up was freindly and convenient

Cons: Just pray nothing happens. They don't explain things well and their call-in service for roadside assistance is terrible and rude. At least the service provider I was assigned was nice, honest, and accommodating, but the enterprise rep was awful, confusing, and dismissive.

Reviewed Dec 2016

review from
10.0

Pros: Friendly service!

Reviewed Nov 2016

review from
8.4

Great car but overpriced

Pros: The car was great; it was spacious and roomy. We booked an SUV but were given a Ford Fusion. It was more expensive than the SUV, but we were charged the price we were promised at booking, which was really great. We just wish we'd been able to get what we originally reserved--or that we'd been able to book a 4-door sedan at the SUV price (for some reason the SUV is less expensive). But we had plenty of room and the car did what we needed it to do for the week we had it.

Cons: The only thing we didn't like was that we booked an SUV and were given a sedan. But, since the SUV price we were promised at booking was cheaper than the sedan price, Enterprise honored the price we were given at booking even though they gave us a pricier car. We appreciated that. In order to get the SUV we originally booked, we needed a major credit card. We are a credit-free family, so we didn't have one to offer. Therefore they gave us the size car they could give us without having a major credit card on file. It all worked out fine; just was a bit of a hassle to begin with.

Reviewed Nov 2016

review from
8.8

Pros: Attached to the airport - NO shuttle ride !

Cons: Took a little bit longer than normal for Enterprise - seemed to be a little short staffed

Reviewed Nov 2016

review from
10.0

smooth rental!

Pros: good price, easy check out and check in process, great car. thanks!

Cons: insurance on the spot is expensive

Reviewed Oct 2016

review from
4.0

Cons: They over charge me

Reviewed Oct 2016

review from
2.0

Never got our car

Cons: Rented a pickup truck for a move. Shortly after we arrived, 2 other men arrived also trying to rent pick up trucks. Enterprise had 0 pick up trucks in stock. Left and went to Home Depot.

Reviewed Aug 2016

review from
9.2

Pros: The comfort of the vehicle was fantastic. The representative was very helpful.

Cons: The drop off was a little confusing.

Reviewed Aug 2016

review from

10.0

Outstanding customer service

Pros: Really the whole experience was great, they were very quick at processing me when I went to pick up the car, even though my reservation was only made an hour beforehand. Everyone who worked there was nice and friendly, I interacted with 3/4 employees.

Cons: The price ends up being more if you don't have insurance and whatnot, about $44/day. So keep that in mind.

Reviewed Sep 2018

review from
10.0

Great vehicle

Pros: Friendly service, great vehicle

Cons: Nothing

Reviewed Apr 2017

review from
10.0

Always use enterprise

Pros: I always use enterprise when I can - sometimes they are the most affordable, but almost always they are in the same ballpark as the other companies. I seem to have a negative issue any time I rent a car with another company. I've never had any problems with Enterprise.

Reviewed Jan 2017

review from
10.0

Pros: Friendly service!

Reviewed Nov 2016

review from
8.8

Pros: Attached to the airport - NO shuttle ride !

Cons: Took a little bit longer than normal for Enterprise - seemed to be a little short staffed

Reviewed Nov 2016

review from
10.0

smooth rental!

Pros: good price, easy check out and check in process, great car. thanks!

Cons: insurance on the spot is expensive

Reviewed Oct 2016

review from
9.2

Pros: The comfort of the vehicle was fantastic. The representative was very helpful.

Cons: The drop off was a little confusing.

Reviewed Aug 2016

review from

6.8

Their Roadside Assistance is terrible

Pros: pick-up was freindly and convenient

Cons: Just pray nothing happens. They don't explain things well and their call-in service for roadside assistance is terrible and rude. At least the service provider I was assigned was nice, honest, and accommodating, but the enterprise rep was awful, confusing, and dismissive.

Reviewed Dec 2016

review from
8.4

Great car but overpriced

Pros: The car was great; it was spacious and roomy. We booked an SUV but were given a Ford Fusion. It was more expensive than the SUV, but we were charged the price we were promised at booking, which was really great. We just wish we'd been able to get what we originally reserved--or that we'd been able to book a 4-door sedan at the SUV price (for some reason the SUV is less expensive). But we had plenty of room and the car did what we needed it to do for the week we had it.

Cons: The only thing we didn't like was that we booked an SUV and were given a sedan. But, since the SUV price we were promised at booking was cheaper than the sedan price, Enterprise honored the price we were given at booking even though they gave us a pricier car. We appreciated that. In order to get the SUV we originally booked, we needed a major credit card. We are a credit-free family, so we didn't have one to offer. Therefore they gave us the size car they could give us without having a major credit card on file. It all worked out fine; just was a bit of a hassle to begin with.

Reviewed Nov 2016

review from

6.0

Cons: The style and functions of the car

Reviewed Apr 2018

review from
4.0

Cons: They over charge me

Reviewed Oct 2016

review from
2.0

Never got our car

Cons: Rented a pickup truck for a move. Shortly after we arrived, 2 other men arrived also trying to rent pick up trucks. Enterprise had 0 pick up trucks in stock. Left and went to Home Depot.

Reviewed Aug 2016

review from

Rated #4

Hertz

7.7 Good (139 reviews)

1 location at Washington Reagan-National Airport

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Hertz reviews

Car rental locations

Hertz

Locations at Washington Reagan-National Airport

1 Aviation Circle

+1 703 419 6300

Monday	07:00 - 22:00
Tuesday	07:00 - 22:00
Wednesday	07:00 - 22:00
Thursday	07:00 - 22:00
Friday	07:00 - 22:00
Saturday	07:00 - 22:00
Sunday

All Hertz reviews

Hertz reviews at Washington Reagan-National Airport

Recent reviews

All reviews
Positive
Neutral
Negative

9.6

Pros: Staff was great at DCA, but they NEED a system upgrade. The system almost went down and that would have been disastrous.

Cons: Update system. It should not be going down

Reviewed Jan 2020

review from
5.6

Pros: I picked up a car at DCA Ronald Reagan Airport. The agent was courteous, professional and friendly.

Cons: the drop off location was at Union Station. Because the drop off time was after hours (closes at 9 pm) no one was around. I was advised to drop the keys in a secure box along with document stating mileage, gas level and mileage at time of drop off. A receipt would be emailed to me the following day. The following day there was no receipt. I called Hertz to find out that the employee who recovered the keys the following morning entered the car as being returned at 6:43 am in the system while the car was dropped off at 11 pm the night before. AS such as was charged extra hours. He also charged me for gas which was already included in my contract and he changed my rate altogether. I was charged more than $300 when my bill should have been less than $100. I contacted Hertz 1 week ago and still waiting to have this resolved. The customer service agent who was nice and professional assured me it would be resolved within 48 hours. Still waiting...

Reviewed Dec 2019

review from
4.4

Pros: The staff was not prepared or positioned to deal with issues.

Cons: Very simple disputes charges needed to be handled by the corporate office. Employees at local offices offer no support. Customer satisfaction is an afterthought.

Reviewed Dec 2019

review from
4.4

Cons: I prepaid the reservation, setting the pickup and drop-off times at 11:00 am and 3:00 pm. I get to the counter at 10:56 am, and the guy says it will cost me extra because I arrived too early. And he refused to wait 5 minutes, even though nobody else was in line. I dropped it off at 3:30 pm. They said they would charge me extra for being late. Fine. Except instead of 30 minutes late, they said I was over an hour late, because they moved my drop-off time by 40 minutes without telling me. Very poor customer service. Won't be using them again.

Reviewed Oct 2019

review from
5.2

Cons: Charged for Sport Utility only had small car. Told me I would get a refund at the end only gave me a gift card. This does me no good as I never rent cars.

Reviewed Sep 2019

review from
6.0

Cons: Asked if I wanted ez pass option for $6. I told them i needed it. I drove to NY and the pass came up as invalid. I was sure to slide it open. The 2nd toll gate told me that was weird because this was a rental car. I agreed and dug up change. Then hertz sent me a $25.00 bill for a $2.95

Reviewed Aug 2019

review from
9.2

Cons: The Corolla was tight and not a car I would recommend The hertz office was very nice. Efficient and very pleasant

Reviewed Jul 2019

review from
2.0

Cons: Upon the drop-off nobody took care of us because they were very busy, but then I got a $100 expense for gas. Who knows how they calculated that. Very unpleasant surprise.

Reviewed Jul 2019

review from
6.4

Cons: There were no cars ready upon pickup. Sat around for an hour waiting. Manager kept calling my middle name and not my first name which the car was registered under. Then was very rude when I said my first name was Megan and that’s what the registration was under.

Reviewed Jun 2019

review from
2.0

Cons: Was very disappointed with this rental experience. Arrived to counter at 1 am and there was no agent. Desk was supposed to close at 230 am. Spent 1.5 hours on the phone with hertz trying to figure things out and no rep ever arrived. Ended up having to take cabs.

Reviewed May 2019

review from
4.4

Pros: Cont: the attendant walked away and another attendant started disrespectfully yelling at us repeatedly that the car we were offered was taken. And said all she could give us was a compact or we could wait again. Incredibly rude staff acting like an animal should not be in a customer facing role.

Cons: Upon arrival for the 9 am reservation vehicle was not ready or available and the agent said we would have to wait 45 minutes for a vehicle or we could take one and pay $50 more per day. That’s not a great resolution. After waiting we were walked to a car by the attendant (mid size which we reserved)

Reviewed May 2019

review from
7.2

Pros: everyone was extremely friendly and car was basically new.

Cons: I rented a midsize and zero were available. I was stuff with a compact car

Reviewed May 2019

review from

9.6

Pros: Staff was great at DCA, but they NEED a system upgrade. The system almost went down and that would have been disastrous.

Cons: Update system. It should not be going down

Reviewed Jan 2020

review from
9.2

Cons: The Corolla was tight and not a car I would recommend The hertz office was very nice. Efficient and very pleasant

Reviewed Jul 2019

review from

7.2

Pros: everyone was extremely friendly and car was basically new.

Cons: I rented a midsize and zero were available. I was stuff with a compact car

Reviewed May 2019

review from

5.6

Pros: I picked up a car at DCA Ronald Reagan Airport. The agent was courteous, professional and friendly.

Cons: the drop off location was at Union Station. Because the drop off time was after hours (closes at 9 pm) no one was around. I was advised to drop the keys in a secure box along with document stating mileage, gas level and mileage at time of drop off. A receipt would be emailed to me the following day. The following day there was no receipt. I called Hertz to find out that the employee who recovered the keys the following morning entered the car as being returned at 6:43 am in the system while the car was dropped off at 11 pm the night before. AS such as was charged extra hours. He also charged me for gas which was already included in my contract and he changed my rate altogether. I was charged more than $300 when my bill should have been less than $100. I contacted Hertz 1 week ago and still waiting to have this resolved. The customer service agent who was nice and professional assured me it would be resolved within 48 hours. Still waiting...

Reviewed Dec 2019

review from
4.4

Pros: The staff was not prepared or positioned to deal with issues.

Cons: Very simple disputes charges needed to be handled by the corporate office. Employees at local offices offer no support. Customer satisfaction is an afterthought.

Reviewed Dec 2019

review from
4.4

Cons: I prepaid the reservation, setting the pickup and drop-off times at 11:00 am and 3:00 pm. I get to the counter at 10:56 am, and the guy says it will cost me extra because I arrived too early. And he refused to wait 5 minutes, even though nobody else was in line. I dropped it off at 3:30 pm. They said they would charge me extra for being late. Fine. Except instead of 30 minutes late, they said I was over an hour late, because they moved my drop-off time by 40 minutes without telling me. Very poor customer service. Won't be using them again.

Reviewed Oct 2019

review from
5.2

Cons: Charged for Sport Utility only had small car. Told me I would get a refund at the end only gave me a gift card. This does me no good as I never rent cars.

Reviewed Sep 2019

review from
6.0

Cons: Asked if I wanted ez pass option for $6. I told them i needed it. I drove to NY and the pass came up as invalid. I was sure to slide it open. The 2nd toll gate told me that was weird because this was a rental car. I agreed and dug up change. Then hertz sent me a $25.00 bill for a $2.95

Reviewed Aug 2019

review from
2.0

Cons: Upon the drop-off nobody took care of us because they were very busy, but then I got a $100 expense for gas. Who knows how they calculated that. Very unpleasant surprise.

Reviewed Jul 2019

review from
6.4

Cons: There were no cars ready upon pickup. Sat around for an hour waiting. Manager kept calling my middle name and not my first name which the car was registered under. Then was very rude when I said my first name was Megan and that’s what the registration was under.

Reviewed Jun 2019

review from
2.0

Cons: Was very disappointed with this rental experience. Arrived to counter at 1 am and there was no agent. Desk was supposed to close at 230 am. Spent 1.5 hours on the phone with hertz trying to figure things out and no rep ever arrived. Ended up having to take cabs.

Reviewed May 2019

review from
4.4

Pros: Cont: the attendant walked away and another attendant started disrespectfully yelling at us repeatedly that the car we were offered was taken. And said all she could give us was a compact or we could wait again. Incredibly rude staff acting like an animal should not be in a customer facing role.

Cons: Upon arrival for the 9 am reservation vehicle was not ready or available and the agent said we would have to wait 45 minutes for a vehicle or we could take one and pay $50 more per day. That’s not a great resolution. After waiting we were walked to a car by the attendant (mid size which we reserved)

Reviewed May 2019

review from

Rated #5

Thrifty

7.4 Good (73 reviews)

1 location at Washington Reagan-National Airport

╳

Thrifty reviews

Car rental locations

Thrifty

Locations at Washington Reagan-National Airport

1 Aviation Circle

+1 877 283 0898

Monday	07:00 - 22:00
Tuesday	07:00 - 22:00
Wednesday	07:00 - 22:00
Thursday	07:00 - 22:00
Friday	07:00 - 22:00
Saturday	07:00 - 22:00
Sunday

All Thrifty reviews

Thrifty reviews at Washington Reagan-National Airport

Recent reviews

All reviews
Positive
Neutral
Negative

2.0

Pros: very little

Cons: Everything. Poor attitude. Lacked attentiveness. Then CHARGED ME $200++ more on a PREPAID car rental. I was on vacation with my family, they were not listening, so I chose to move on and take it up later, which seems like a good thing to do now

Reviewed Mar 2020

review from
4.0

Pros: The staff at pickup was rude and dismissive of my concerns. He continuously tried to make me feel guilty about not purchasing insurance and about pre-reserving through a third party. Also, he did not tell me about the $200 security deposit, so I was shocked to see such a high charge on my card.

Cons: This is the only company I've seen that doesn't honor active duty military by waiving young driver fee. Train your staff to inform the customer about options, not to make them feel guilty about paying less. A lot of work to do, and I won't be using Thrifty in the future.

Reviewed Feb 2020

review from
8.8

Pros: Pick up was fast and easy.

Cons: Drop-off was a pain. I couldn't get a receipt because the "printer was down." I don't like leaving my car without a receipt, not knowing whether an extra charge might be incurred for some damage that was found later.

Reviewed Jan 2020

review from
4.4

Pros: The employee at drop off was very professional, polite and helpful.

Cons: The car was very dirty from outside and smelled horrible inside. Someone had smoked in it.

Reviewed Jan 2020

review from
4.8

Pros: Nothing, but I got the car class I reserved.

Cons: The line was endless. And there was a shortage of cars for most classes, but at least not mine. That said, I still had to stand in an eternal line.

Reviewed Jan 2020

review from
9.6

Cons: The guy at the desk was trying to sell insurance over and over and over....

Reviewed Jan 2020

review from
4.8

Pros: Staff handled a hectic situation relatively well.

Cons: We had to wait 2 hours for our vehicle without any notification of why this was happening, nor given a timeline on when it would be resolved. We had my pregnant sister, her husband and my 3 year old nephew waiting on us.

Reviewed Jan 2020

review from
2.0

Cons: Person who helped me was rude and didn’t explain how the insurance of the car worked.

Reviewed Dec 2019

review from
6.8

Pros: Decent rates, simple toll charges. Customer Service over the phone was helpful in switching pickup time.

Cons: Pick up was pretty confusing and difficult. Car felt a bit unclean.

Reviewed Dec 2019

review from
8.8

Pros: Fast pickup. Easy return. Clean reliable car. What more would you want?

Reviewed Nov 2019

review from
7.6

Pros: The price we very good for the type of car

Cons: The agent was surly and rude

Reviewed Aug 2019

review from
6.4

Pros: Easy dr

Cons: We had to wait an hour to check in and pick up the vehicle. And they charged us an additional $20 fee that was not on our receipt (and we filled up the tank).

Reviewed Jul 2019

review from

8.8

Pros: Pick up was fast and easy.

Cons: Drop-off was a pain. I couldn't get a receipt because the "printer was down." I don't like leaving my car without a receipt, not knowing whether an extra charge might be incurred for some damage that was found later.

Reviewed Jan 2020

review from
9.6

Cons: The guy at the desk was trying to sell insurance over and over and over....

Reviewed Jan 2020

review from
8.8

Pros: Fast pickup. Easy return. Clean reliable car. What more would you want?

Reviewed Nov 2019

review from

6.8

Pros: Decent rates, simple toll charges. Customer Service over the phone was helpful in switching pickup time.

Cons: Pick up was pretty confusing and difficult. Car felt a bit unclean.

Reviewed Dec 2019

review from
7.6

Pros: The price we very good for the type of car

Cons: The agent was surly and rude

Reviewed Aug 2019

review from

2.0

Pros: very little

Cons: Everything. Poor attitude. Lacked attentiveness. Then CHARGED ME $200++ more on a PREPAID car rental. I was on vacation with my family, they were not listening, so I chose to move on and take it up later, which seems like a good thing to do now

Reviewed Mar 2020

review from
4.0

Pros: The staff at pickup was rude and dismissive of my concerns. He continuously tried to make me feel guilty about not purchasing insurance and about pre-reserving through a third party. Also, he did not tell me about the $200 security deposit, so I was shocked to see such a high charge on my card.

Cons: This is the only company I've seen that doesn't honor active duty military by waiving young driver fee. Train your staff to inform the customer about options, not to make them feel guilty about paying less. A lot of work to do, and I won't be using Thrifty in the future.

Reviewed Feb 2020

review from
4.4

Pros: The employee at drop off was very professional, polite and helpful.

Cons: The car was very dirty from outside and smelled horrible inside. Someone had smoked in it.

Reviewed Jan 2020

review from
4.8

Pros: Nothing, but I got the car class I reserved.

Cons: The line was endless. And there was a shortage of cars for most classes, but at least not mine. That said, I still had to stand in an eternal line.

Reviewed Jan 2020

review from
4.8

Pros: Staff handled a hectic situation relatively well.

Cons: We had to wait 2 hours for our vehicle without any notification of why this was happening, nor given a timeline on when it would be resolved. We had my pregnant sister, her husband and my 3 year old nephew waiting on us.

Reviewed Jan 2020

review from
2.0

Cons: Person who helped me was rude and didn’t explain how the insurance of the car worked.

Reviewed Dec 2019

review from
6.4

Pros: Easy dr

Cons: We had to wait an hour to check in and pick up the vehicle. And they charged us an additional $20 fee that was not on our receipt (and we filled up the tank).

Reviewed Jul 2019

review from

Rated #6

Avis

7.0 Good (58 reviews)

1 location at Washington Reagan-National Airport

╳

Avis reviews

Car rental locations

Avis

Locations at Washington Reagan-National Airport

2500 National Avenue

+1 703 419 5815

Monday	07:00 - 21:45
Tuesday	07:00 - 21:45
Wednesday	07:00 - 21:45
Thursday	07:00 - 21:45
Friday	07:00 - 21:45
Saturday	07:00 - 21:45
Sunday	07:00 - 21:45

All Avis reviews

Avis reviews at Washington Reagan-National Airport

Recent reviews

All reviews
Positive
Neutral
Negative

5.2

Pros: Yes

Reviewed Apr 2020

review from
2.0

Cons: Not lying about the price

Reviewed Jan 2020

review from
5.2

Pros: Staff was friendly

Cons: Decreases wait times in the line, clean cars and more value in the per day rental price given the add ons

Reviewed Oct 2019

review from
6.0

Pros: The agent at the DCA Avis rental was very polite, friendly and helpful. Unfortunately, we were given a vehicle with the cruise control not working and had a 15hour drive to Florida due to airports closures/hurricane Dorian. We tried contacting customer service various times and no one could help

Cons: Avis should care about their customers and have better service

Reviewed Sep 2019

review from
9.2

Cons: We thought we were renting a 10 passenger van so we would have enough open space to put luggage, instead we got a 12 passenger where we had to lift heavy the luggage for 11 days over the back seat and store it "on" the seat.

Reviewed May 2019

review from
5.2

Pros: Checkout counter and check-in staff were courteous and efficient. Car was upgraded and fine. Checking staff

Cons: The entire experience was destroyed by 1) the hour wait in line to get to a desk agent and 2) the discourteous and arrogant staff member that I politely approached about getting more desk agents to service the lined-up customers. I have not used Avis for several years and will NOT use them again.

Reviewed Mar 2019

review from
4.0

Did not receive the car I reserved

Pros: Avis counter representative was very friendly and helpful.

Cons: I reserved an SUV and the only cars available were mid-size. The Corolla I was given was much too small for my height and uncomfortable to drive.

Reviewed Dec 2018

review from
10.0

Budget car rental both the pick up agent and the drop off agent we’re

Pros: Budget car rental both the pick up agent and the drop off agent were very efficient and friendlyThe car is clean and worked well

Cons: Everything was good

Reviewed Dec 2018

review from
4.8

Deceptive Pricing

Cons: The price I ended up paying was DOUBLE what I was quoted. I felt deliberately deceived.

Reviewed Aug 2018

review from
6.0

Cons: Waiting for cars to become available.

Reviewed Jul 2018

review from
2.0

Not a really upgrade!

Pros: None

Cons: Avis doesn't respect my car selection. They provided a less category vehicle for same money. According with them I it was a upgrade! Not to me.

Reviewed May 2018

review from
2.4

Cons: No body knew what they were doing and i wasted 1 hr at the airport

Reviewed Apr 2018

review from

9.2

Cons: We thought we were renting a 10 passenger van so we would have enough open space to put luggage, instead we got a 12 passenger where we had to lift heavy the luggage for 11 days over the back seat and store it "on" the seat.

Reviewed May 2019

review from
10.0

Budget car rental both the pick up agent and the drop off agent we’re

Pros: Budget car rental both the pick up agent and the drop off agent were very efficient and friendlyThe car is clean and worked well

Cons: Everything was good

Reviewed Dec 2018

review from

5.2

Pros: Yes

Reviewed Apr 2020

review from
2.0

Cons: Not lying about the price

Reviewed Jan 2020

review from
5.2

Pros: Staff was friendly

Cons: Decreases wait times in the line, clean cars and more value in the per day rental price given the add ons

Reviewed Oct 2019

review from
6.0

Pros: The agent at the DCA Avis rental was very polite, friendly and helpful. Unfortunately, we were given a vehicle with the cruise control not working and had a 15hour drive to Florida due to airports closures/hurricane Dorian. We tried contacting customer service various times and no one could help

Cons: Avis should care about their customers and have better service

Reviewed Sep 2019

review from
5.2

Pros: Checkout counter and check-in staff were courteous and efficient. Car was upgraded and fine. Checking staff

Cons: The entire experience was destroyed by 1) the hour wait in line to get to a desk agent and 2) the discourteous and arrogant staff member that I politely approached about getting more desk agents to service the lined-up customers. I have not used Avis for several years and will NOT use them again.

Reviewed Mar 2019

review from
4.0

Did not receive the car I reserved

Pros: Avis counter representative was very friendly and helpful.

Cons: I reserved an SUV and the only cars available were mid-size. The Corolla I was given was much too small for my height and uncomfortable to drive.

Reviewed Dec 2018

review from
4.8

Deceptive Pricing

Cons: The price I ended up paying was DOUBLE what I was quoted. I felt deliberately deceived.

Reviewed Aug 2018

review from
6.0

Cons: Waiting for cars to become available.

Reviewed Jul 2018

review from
2.0

Not a really upgrade!

Pros: None

Cons: Avis doesn't respect my car selection. They provided a less category vehicle for same money. According with them I it was a upgrade! Not to me.

Reviewed May 2018

review from
2.4

Cons: No body knew what they were doing and i wasted 1 hr at the airport

Reviewed Apr 2018

review from

Rated #7

Budget

6.7 Good (138 reviews)

1 location at Washington Reagan-National Airport

╳

Budget reviews

Car rental locations

Budget

Locations at Washington Reagan-National Airport

2500 National Avenue

+1 703 872 0320

Monday	07:00 - 21:45
Tuesday	07:00 - 21:45
Wednesday	07:00 - 21:45
Thursday	07:00 - 21:45
Friday	07:00 - 21:45
Saturday	07:00 - 21:45
Sunday	07:00 - 21:45

All Budget reviews

Budget reviews at Washington Reagan-National Airport

Recent reviews

All reviews
Positive
Neutral
Negative

10.0

Pros: The staff was friendly and helpful and the entire rental process was smooth on pickup and return.

Reviewed Apr 2020

review from
3.2

Pros: Didn’t need the car no mechanism for a credit of any type...phone agent suggests “just use the car so you won’t lose money “ really thanks for that useless piece of input.

Cons: Provided a credit .....

Reviewed Feb 2020

review from
8.0

Pros: Availability and proce

Cons: N/a

Reviewed Feb 2020

review from
2.8

Pros: Easy pick up and drop off.

Cons: I just received a letter from the rental car company that I'd be charged $150 for returning the car dirty. The car was dirty when I picked it up and smelled like smoke. I'm sure there's video of me having an extended conversation with the attendant before leaving the garage. The attendant offered me air freshener and claimed that he'd noted in the oapetwork. Next time, I'll use Lyft or Uber. Kayak may want to partner with more reputable companies.

Reviewed Dec 2019

review from
9.6

Pros: I loved that everything was easy.

Cons: The gate service could have been better. The man checking me out of the gate got smart with me and I just asked him a few questions while filling out the damage sheet of what I saw. Then upon leaving, either the gate was malfunctioning or the attendance were messing around. The gate first closed on my hood and luckily I wasn’t on the spikes. I looked back and waited for them to open and when they did the gate closed on the top of the car and luckily I didn’t get spiked but it left a long white mark on the top driver side. Thankfully its not serious. The guy behind me was in the same situation but he got spiked and of course he’s mad but his attendant said “It’s your car! It’s your fault!” I am a witness I don’t it was his fault and I hope he’s not charged for it. This was 12/13/19 around 11:00 pm.

Reviewed Dec 2019

review from
10.0

Pros: Easy check out and check in process.

Cons: Do a better job of stating the type of car you can end up in

Reviewed Dec 2019

review from
10.0

Pros: Quick drop off

Cons: Extremely long line to pick up car

Reviewed Sep 2019

review from
6.4

Pros: Had to wait in line for an hour to do pickup

Cons: Pickup time could have been much shorter

Reviewed Sep 2019

review from
8.4

Pros: Staff was great!!

Cons: I never received the confirmation from Kayak and the car started make noise on the bottom.

Reviewed Aug 2019

review from
2.0

Pros: Only one and drop off OK

Cons: Not to try to screw you at every turn

Reviewed Aug 2019

review from
8.8

Cons: Wait at airport was long. Could have been shorter.

Reviewed Jul 2019

review from
5.2

Pros: The suv itself was fine. It had room and was comfortable for the most part.

Cons: Did not enjoy Budget’s process. No one inspected the vehicle with me. Was handed a contract and told to pick the car at a certain spot. Had to go back to the counter to tell them of a couple of dents on the vehicle. The EZ pass only worked on certain tool lanes. Not happy.

Reviewed Jul 2019

review from

10.0

Pros: The staff was friendly and helpful and the entire rental process was smooth on pickup and return.

Reviewed Apr 2020

review from
9.6

Pros: I loved that everything was easy.

Cons: The gate service could have been better. The man checking me out of the gate got smart with me and I just asked him a few questions while filling out the damage sheet of what I saw. Then upon leaving, either the gate was malfunctioning or the attendance were messing around. The gate first closed on my hood and luckily I wasn’t on the spikes. I looked back and waited for them to open and when they did the gate closed on the top of the car and luckily I didn’t get spiked but it left a long white mark on the top driver side. Thankfully its not serious. The guy behind me was in the same situation but he got spiked and of course he’s mad but his attendant said “It’s your car! It’s your fault!” I am a witness I don’t it was his fault and I hope he’s not charged for it. This was 12/13/19 around 11:00 pm.

Reviewed Dec 2019

review from
10.0

Pros: Easy check out and check in process.

Cons: Do a better job of stating the type of car you can end up in

Reviewed Dec 2019

review from
10.0

Pros: Quick drop off

Cons: Extremely long line to pick up car

Reviewed Sep 2019

review from
8.8

Cons: Wait at airport was long. Could have been shorter.

Reviewed Jul 2019

review from

8.0

Pros: Availability and proce

Cons: N/a

Reviewed Feb 2020

review from
8.4

Pros: Staff was great!!

Cons: I never received the confirmation from Kayak and the car started make noise on the bottom.

Reviewed Aug 2019

review from

3.2

Pros: Didn’t need the car no mechanism for a credit of any type...phone agent suggests “just use the car so you won’t lose money “ really thanks for that useless piece of input.

Cons: Provided a credit .....

Reviewed Feb 2020

review from
2.8

Pros: Easy pick up and drop off.

Cons: I just received a letter from the rental car company that I'd be charged $150 for returning the car dirty. The car was dirty when I picked it up and smelled like smoke. I'm sure there's video of me having an extended conversation with the attendant before leaving the garage. The attendant offered me air freshener and claimed that he'd noted in the oapetwork. Next time, I'll use Lyft or Uber. Kayak may want to partner with more reputable companies.

Reviewed Dec 2019

review from
6.4

Pros: Had to wait in line for an hour to do pickup

Cons: Pickup time could have been much shorter

Reviewed Sep 2019

review from
2.0

Pros: Only one and drop off OK

Cons: Not to try to screw you at every turn

Reviewed Aug 2019

review from
5.2

Pros: The suv itself was fine. It had room and was comfortable for the most part.

Cons: Did not enjoy Budget’s process. No one inspected the vehicle with me. Was handed a contract and told to pick the car at a certain spot. Had to go back to the counter to tell them of a couple of dents on the vehicle. The EZ pass only worked on certain tool lanes. Not happy.

Reviewed Jul 2019

review from

Rated #8

Dollar

6.5 Good (319 reviews)

1 location at Washington Reagan-National Airport

╳

Dollar reviews

Car rental locations

Dollar

Locations at Washington Reagan-National Airport

1 Aviation Circle

+1 866 434 2226

Monday	07:00 - 23:00
Tuesday	07:00 - 23:00
Wednesday	07:00 - 23:00
Thursday	07:00 - 23:00
Friday	07:00 - 23:00
Saturday	07:00 - 23:00
Sunday	07:00 - 23:00

All Dollar reviews

Dollar reviews at Washington Reagan-National Airport

Recent reviews

All reviews
Positive
Neutral
Negative

7.2

Cons: The rental required more money at the counter. I did not like that I prepaid and still paid more.

Reviewed Jan 2020

review from
4.0

Cons: The Bluetooth in my car was faulty; it kept rebooting the audio system every ten seconds. It meant I was unable to listen to the media on my phone consistently, and couldn’t take calls through the car’s speakerphone. Very annoying.

Reviewed Jan 2020

review from
5.6

Pros: drop off was a breeze

Cons: Pick up was very slow and they forgot me while I was siitting there

Reviewed Jan 2020

review from
7.2

Pros: Compact size of the vehicle

Cons: The interior side the windshield and rear windows could have been much cleaner, streaks were seen more while driving at night. Fuel was not at full tank, it was given 7/8 full tank, but I returned it at full tank.

Reviewed Dec 2019

review from
3.2

Pros: Drop off was easy

Cons: Pick up was a MESS! I waited for OVER an hour to get my car after checking in with them. And the 2 ladies were seriously RUDE! I would be fired if I spoke to people like they did.

Reviewed Dec 2019

review from
2.0

Pros: Nothing

Cons: Counter had closed by the time I arrived (due to delayed flight). I had to find an alternate car rental place that was still open. I would like a refund please.

Reviewed Sep 2019

review from
2.0

Cons: First of all they didn’t have the car I booked online. Got a much smaller SUV. It was dirty from inside and really compact. When I returned it they charged me extra for being 5 min late on top of that they also charged me for a whole day EZ pass rate. They also charged me for ‘refuel change’

Reviewed Jul 2019

review from
10.0

Pros: The gentelmen who helped me out at counter was very helpful. And drop-of was easy and fast.

Cons: Smiling employees

Reviewed Jul 2019

review from
2.8

Pros: Nothing.

Cons: Everything! The car was disgusting and smelled terrible. It had stains on the seats and was very very old. When I asked for a cleaner car, I got the exact same make, model, and color, but this one smelled even worse and had cigarette burns on the seats. Never again will I rent from this place!

Reviewed Mar 2019

review from
2.0

Reservation declined/Horrible counter help

Cons: Horrible attitude of the counter help

Reviewed Aug 2018

review from
2.0

Refund please. Now.

Pros: Nothing

Cons: THEY DIDN’T HAVE ANY CARS. NO EFFORT TO GRT ME MY DEPOSIT BACK EITHER.

Reviewed May 2018

review from
10.0

Excellent customer service

Pros: From start to finish the customer service was excellent.. a total pleasure. I don't recall his name but the customer service agent was a total gentleman.

Reviewed Apr 2018

review from

10.0

Pros: The gentelmen who helped me out at counter was very helpful. And drop-of was easy and fast.

Cons: Smiling employees

Reviewed Jul 2019

review from
10.0

Excellent customer service

Pros: From start to finish the customer service was excellent.. a total pleasure. I don't recall his name but the customer service agent was a total gentleman.

Reviewed Apr 2018

review from

7.2

Cons: The rental required more money at the counter. I did not like that I prepaid and still paid more.

Reviewed Jan 2020

review from
7.2

Pros: Compact size of the vehicle

Cons: The interior side the windshield and rear windows could have been much cleaner, streaks were seen more while driving at night. Fuel was not at full tank, it was given 7/8 full tank, but I returned it at full tank.

Reviewed Dec 2019

review from

4.0

Cons: The Bluetooth in my car was faulty; it kept rebooting the audio system every ten seconds. It meant I was unable to listen to the media on my phone consistently, and couldn’t take calls through the car’s speakerphone. Very annoying.

Reviewed Jan 2020

review from
5.6

Pros: drop off was a breeze

Cons: Pick up was very slow and they forgot me while I was siitting there

Reviewed Jan 2020

review from
3.2

Pros: Drop off was easy

Cons: Pick up was a MESS! I waited for OVER an hour to get my car after checking in with them. And the 2 ladies were seriously RUDE! I would be fired if I spoke to people like they did.

Reviewed Dec 2019

review from
2.0

Pros: Nothing

Cons: Counter had closed by the time I arrived (due to delayed flight). I had to find an alternate car rental place that was still open. I would like a refund please.

Reviewed Sep 2019

review from
2.0

Cons: First of all they didn’t have the car I booked online. Got a much smaller SUV. It was dirty from inside and really compact. When I returned it they charged me extra for being 5 min late on top of that they also charged me for a whole day EZ pass rate. They also charged me for ‘refuel change’

Reviewed Jul 2019

review from
2.8

Pros: Nothing.

Cons: Everything! The car was disgusting and smelled terrible. It had stains on the seats and was very very old. When I asked for a cleaner car, I got the exact same make, model, and color, but this one smelled even worse and had cigarette burns on the seats. Never again will I rent from this place!

Reviewed Mar 2019

review from
2.0

Reservation declined/Horrible counter help

Cons: Horrible attitude of the counter help

Reviewed Aug 2018

review from
2.0

Refund please. Now.

Pros: Nothing

Cons: THEY DIDN’T HAVE ANY CARS. NO EFFORT TO GRT ME MY DEPOSIT BACK EITHER.

Reviewed May 2018

review from

Rated #9

Payless

6.3 Good (88 reviews)

1 location at Washington Reagan-National Airport

╳

Payless reviews

Car rental locations

Payless

Locations at Washington Reagan-National Airport

2500 National Avenue

+1 800 729 5377

Monday	07:00 - 21:45
Tuesday	07:00 - 21:45
Wednesday	07:00 - 21:45
Thursday	07:00 - 21:45
Friday	07:00 - 21:45
Saturday	07:00 - 21:45
Sunday	07:00 - 21:45

All Payless reviews

Payless reviews at Washington Reagan-National Airport

Recent reviews

All reviews
Positive
Neutral
Negative

3.6

Pros: Staff was friendly at pickup

Cons: Car was filthy-nasty inside. No one — and I mean no one — was there when I dropped it off. Had to ride a slooooow shuttle to car, when it was advertised as in terminal.

Reviewed May 2020

review from
2.0

Pros: I was not able to make the trip due to the Covid-19 outbreak. I tried to cancel my reservation several times but no luck. I'm not sure what kind of business you people are running, but I hope my $60 lasts your lifetime. You obviously need some ethics classes in your company.

Cons: Do the right thing. Period. $60 is a small price to pay for someone's character, or lack of for that matter. Not pleased, will NEVER recommend this company.

Reviewed Mar 2020

review from
4.0

Pros: Pick up and drop off was very easy.

Cons: I purchased the economy upgrade and received a bare bones POS Corolla that had been through a major hail storm and was covered in fairly substantial damage. Everywhere I would drive, police would give me hard looks probably because it looked like I was transporting drugs. Since every other rental company is in the terminal, give this Payless a hard pass. I can't believe they would keep a car like that in the fleet without getting repaired.

Reviewed Nov 2019

review from
8.0

Pros: Professional and courteous staff. Very easy drop off.

Reviewed Sep 2019

review from
2.0

Pros: The car was very very old and beat up

Cons: new or more clean car

Reviewed Aug 2019

review from
10.0

Pros: Pick up was easy and very pleasant. Drop off was a little confusing and staff were less friendly.

Reviewed Jul 2019

review from
10.0

Rouge Rental

Pros: Nice car, easy pick up, good value for my money.

Cons: The airport is a maze.

Reviewed Jul 2019

review from
4.4

Pros: The car was fine, drop off was efficient

Cons: The car seat I ordered never arrived after being told by the employee it would be sent up. After waiting with my infant for 20 mins in 100 deg heat I walked back to ask for help. I was told to get it myself and no one could help me install it. I will never use Payless or any affiliates again!

Reviewed Jul 2019

review from
9.6

Pros: Problem free

Reviewed May 2019

review from
4.4

Cons: Pick up AND drop off took over an hour each. Extremely slow and incompetent staff. Would not recommend this company.

Reviewed Apr 2019

review from
4.0

Pros: Check in was fast, but we were pushed to upgrade our car. I felt that was unnecessary.

Cons: The car was filthy and smelled like cigarettes. Cost was too much for what we got.

Reviewed Mar 2019

review from
5.6

Cons: Service at DCA is fine. However when I booked the rental the estimate was 337.00. My credit card was charged 581.00. I have called Payless 3 times and still am unable to get an explanation or even an itemized receipt. This is unacceptable.

Reviewed Feb 2019

review from

10.0

Pros: Pick up was easy and very pleasant. Drop off was a little confusing and staff were less friendly.

Reviewed Jul 2019

review from
10.0

Rouge Rental

Pros: Nice car, easy pick up, good value for my money.

Cons: The airport is a maze.

Reviewed Jul 2019

review from
9.6

Pros: Problem free

Reviewed May 2019

review from

8.0

Pros: Professional and courteous staff. Very easy drop off.

Reviewed Sep 2019

review from

3.6

Pros: Staff was friendly at pickup

Cons: Car was filthy-nasty inside. No one — and I mean no one — was there when I dropped it off. Had to ride a slooooow shuttle to car, when it was advertised as in terminal.

Reviewed May 2020

review from
2.0

Pros: I was not able to make the trip due to the Covid-19 outbreak. I tried to cancel my reservation several times but no luck. I'm not sure what kind of business you people are running, but I hope my $60 lasts your lifetime. You obviously need some ethics classes in your company.

Cons: Do the right thing. Period. $60 is a small price to pay for someone's character, or lack of for that matter. Not pleased, will NEVER recommend this company.

Reviewed Mar 2020

review from
4.0

Pros: Pick up and drop off was very easy.

Cons: I purchased the economy upgrade and received a bare bones POS Corolla that had been through a major hail storm and was covered in fairly substantial damage. Everywhere I would drive, police would give me hard looks probably because it looked like I was transporting drugs. Since every other rental company is in the terminal, give this Payless a hard pass. I can't believe they would keep a car like that in the fleet without getting repaired.

Reviewed Nov 2019

review from
2.0

Pros: The car was very very old and beat up

Cons: new or more clean car

Reviewed Aug 2019

review from
4.4

Pros: The car was fine, drop off was efficient

Cons: The car seat I ordered never arrived after being told by the employee it would be sent up. After waiting with my infant for 20 mins in 100 deg heat I walked back to ask for help. I was told to get it myself and no one could help me install it. I will never use Payless or any affiliates again!

Reviewed Jul 2019

review from
4.4

Cons: Pick up AND drop off took over an hour each. Extremely slow and incompetent staff. Would not recommend this company.

Reviewed Apr 2019

review from
4.0

Pros: Check in was fast, but we were pushed to upgrade our car. I felt that was unnecessary.

Cons: The car was filthy and smelled like cigarettes. Cost was too much for what we got.

Reviewed Mar 2019

review from
5.6

Cons: Service at DCA is fine. However when I booked the rental the estimate was 337.00. My credit card was charged 581.00. I have called Payless 3 times and still am unable to get an explanation or even an itemized receipt. This is unacceptable.

Reviewed Feb 2019

review from

Rated #10

E-Z Rent-A-Car

5.3 Okay (30 reviews)

1 location at Washington Reagan-National Airport

╳

E-Z Rent-A-Car reviews

Car rental locations

E-Z Rent-A-Car

Locations at Washington Reagan-National Airport

2600 Jefferson Davis HWY

+1 703 838 1666

Monday	00:00 - 00:30 05:30 - 23:59
Tuesday	00:00 - 00:30 05:30 - 23:59
Wednesday	00:00 - 00:30 05:30 - 23:59
Thursday	00:00 - 00:30 05:30 - 23:59
Friday	00:00 - 00:30 05:30 - 23:59
Saturday	00:00 - 00:30 05:30 - 23:59
Sunday	00:00 - 00:30 05:30 - 23:59

All E-Z Rent-A-Car reviews

E-Z Rent-A-Car reviews at Washington Reagan-National Airport

Recent reviews

All reviews
Positive
Neutral
Negative

2.0

Cons: notify whether it's cancelable or not

Reviewed Sep 2019

review from
7.6

Cons: The car smelled like body odor

Reviewed May 2019

review from
7.6

A little awkward on the pick up

Pros: Car was nice and clean. People were nice

Cons: Awkward meeting point for off airport pickup. Pretty slow process vs some of the name brands

Reviewed Sep 2018

review from
3.2

one of the worst car rental experiences I've had

Pros: The car was pretty clean and drove decently. There were no major dents or scratches.

Cons: Pick up was done with an agent that was a bit less than friendly. The car was in desperate need of an oil change and tune-up. Drop off was even worse! The man that did The Returned was abrupt and barely willing to help me in any way with my luggage or anything else. The woman who was driving the shuttle for me back to the airport insisted that I get out in spite of the cold weather and walk so that she didn't have to be inconvenienced by dropping me off at the normal stop. It was cold, I was hauling three pieces of luggage and it only made my experience that much worse! One of the three gentlemen who were on the shuttle who have been picked up at the stop (and had waited far longer than they had expected) called this service "not so ez" car rental. I now understand why he called it that. I won't rent with this service again.

Reviewed Mar 2018

review from
2.0

They closed early and stranded us at the airport

Cons: Our airplane was slightly delayed but still arrived before midnight which is when E-Z rent-A-car closes. But for whatever reason they decided to close at 11PM, before we even landed, which left us stranded and looking for an available car rental at the airport when all other agencies were closing soon. Fortunately we did find one but ended up spending nearly 7 times as much for the car. I have half a mind to file a complaint with the BBB and get EZ to pay for this since it's their fault we were left in that situation. I will NEVER rent a car with them again.

Reviewed Feb 2018

review from
2.0

Pros: Nothing, EZ rental seems like a scam did not pick up rental

Cons: They do not properly inform customers and try to add hidden charges.

Reviewed Feb 2018

review from
2.0

Missing Car

Pros: When I arrived, no car was available. I had to rent a car from another company at a much higher price due to the last-minute change.

Reviewed Feb 2018

review from
10.0

Quick and easy

Pros: The vehicle was newer and got great fuel mileage. Car was clean and ready to go when we arrived. Staff was great as well including the shuttle driver.

Reviewed Feb 2018

review from
6.0

Would pay extra at a competitor next time

Pros: We received a Chevy Cruz and it was very roomy and clean. The price was right but the check-in experience made it an uncomfortable experience. The expectation that I would carry around my personal auto insurance policy is outrageous. I just happened to have an app with my insurance company on my phone showing my name which prevented me from having to pay for the EZ car rental protection plan. I’m a frequent renter of cars and this was a first. Outrageous! We waited over 30 minutes for the shuttle to pick us up at DCA but ended up taking a ride from the hotel next door or would have missed our appointment that we had to rent the car for. My advice is to pay a little extra and be treated fairly and honestly.

Reviewed Feb 2018

review from
8.8

Pros: I liked the price. There was only 2 other people in line when I went to go pick it up. The process was quick and easy. Drop off was quick.

Cons: I found orange peels and a fake nail in the seat. Location is a little out of the way, but the price and ease made it worth it.

Reviewed Jan 2018

review from
4.0

Not at DCA!

Cons: You had to take a shuttle from DCA and they weren't answering their phone when we tried to call to figure out how to get the shuttle.

Reviewed Jan 2018

review from
3.6

Rude staff, dirty car

Pros: Quick pick up and drop off, also cheap price.

Cons: The agent was rude and the car was dirty upon pick up. It seems as if it wasn't washed and the interior had a lot of mud smears. You get what you pay for.

Reviewed Jan 2018

review from

10.0

Quick and easy

Pros: The vehicle was newer and got great fuel mileage. Car was clean and ready to go when we arrived. Staff was great as well including the shuttle driver.

Reviewed Feb 2018

review from
8.8

Pros: I liked the price. There was only 2 other people in line when I went to go pick it up. The process was quick and easy. Drop off was quick.

Cons: I found orange peels and a fake nail in the seat. Location is a little out of the way, but the price and ease made it worth it.

Reviewed Jan 2018

review from

7.6

Cons: The car smelled like body odor

Reviewed May 2019

review from
7.6

A little awkward on the pick up

Pros: Car was nice and clean. People were nice

Cons: Awkward meeting point for off airport pickup. Pretty slow process vs some of the name brands

Reviewed Sep 2018

review from

2.0

Cons: notify whether it's cancelable or not

Reviewed Sep 2019

review from
3.2

one of the worst car rental experiences I've had

Pros: The car was pretty clean and drove decently. There were no major dents or scratches.

Cons: Pick up was done with an agent that was a bit less than friendly. The car was in desperate need of an oil change and tune-up. Drop off was even worse! The man that did The Returned was abrupt and barely willing to help me in any way with my luggage or anything else. The woman who was driving the shuttle for me back to the airport insisted that I get out in spite of the cold weather and walk so that she didn't have to be inconvenienced by dropping me off at the normal stop. It was cold, I was hauling three pieces of luggage and it only made my experience that much worse! One of the three gentlemen who were on the shuttle who have been picked up at the stop (and had waited far longer than they had expected) called this service "not so ez" car rental. I now understand why he called it that. I won't rent with this service again.

Reviewed Mar 2018

review from
2.0

They closed early and stranded us at the airport

Cons: Our airplane was slightly delayed but still arrived before midnight which is when E-Z rent-A-car closes. But for whatever reason they decided to close at 11PM, before we even landed, which left us stranded and looking for an available car rental at the airport when all other agencies were closing soon. Fortunately we did find one but ended up spending nearly 7 times as much for the car. I have half a mind to file a complaint with the BBB and get EZ to pay for this since it's their fault we were left in that situation. I will NEVER rent a car with them again.

Reviewed Feb 2018

review from
2.0

Pros: Nothing, EZ rental seems like a scam did not pick up rental

Cons: They do not properly inform customers and try to add hidden charges.

Reviewed Feb 2018

review from
2.0

Missing Car

Pros: When I arrived, no car was available. I had to rent a car from another company at a much higher price due to the last-minute change.

Reviewed Feb 2018

review from
6.0

Would pay extra at a competitor next time

Pros: We received a Chevy Cruz and it was very roomy and clean. The price was right but the check-in experience made it an uncomfortable experience. The expectation that I would carry around my personal auto insurance policy is outrageous. I just happened to have an app with my insurance company on my phone showing my name which prevented me from having to pay for the EZ car rental protection plan. I’m a frequent renter of cars and this was a first. Outrageous! We waited over 30 minutes for the shuttle to pick us up at DCA but ended up taking a ride from the hotel next door or would have missed our appointment that we had to rent the car for. My advice is to pay a little extra and be treated fairly and honestly.

Reviewed Feb 2018

review from
4.0

Not at DCA!

Cons: You had to take a shuttle from DCA and they weren't answering their phone when we tried to call to figure out how to get the shuttle.

Reviewed Jan 2018

review from
3.6

Rude staff, dirty car

Pros: Quick pick up and drop off, also cheap price.

Cons: The agent was rude and the car was dirty upon pick up. It seems as if it wasn't washed and the interior had a lot of mud smears. You get what you pay for.

Reviewed Jan 2018

review from

Sunnycars

2 locations at Washington Reagan-National Airport

╳

Car rental locations

Sunnycars

Locations at Washington Reagan-National Airport

1 Aviation Circle

2500 National Avenue Garage A

Advance Car And Truck Rental

1 location at Washington Reagan-National Airport

╳

Car rental locations

Advance Car And Truck Rental

Locations at Washington Reagan-National Airport

2600 Jefferson Davis Hwy, Arlington

+1 703 838 1666

Easirent

1 location at Washington Reagan-National Airport

╳

Car rental locations

Easirent

Locations at Washington Reagan-National Airport

Ronald Reagan Washington National Airport

Monday	00:01 - 23:59
Tuesday	00:01 - 23:59
Wednesday	00:01 - 23:59
Thursday	00:01 - 23:59
Friday	00:01 - 23:59
Saturday	00:01 - 23:59
Sunday

Europcar

1 location at Washington Reagan-National Airport

╳

Car rental locations

Europcar

Locations at Washington Reagan-National Airport

Please Go To The Advantage Counter

+1 703 838 1666

keddy by Europcar

1 location at Washington Reagan-National Airport

╳

Car rental locations

keddy by Europcar

Locations at Washington Reagan-National Airport

2600 Jefferson Davis Hwy, Washington Reagan Airport

+1 703 838 1666

Rent-A-Wreck

1 location at Washington Reagan-National Airport