Car Rental at Washington Dulles Intl Airport

Check in was appalling, checkout shuttle driver was wonderful

Pros: Our shuttle driver for the drop off was just wonderful. He helped our family so much with all our luggage and our 2 1/2 year old.

Cons: We waited outside the airport for half an hour in the cold at 2:30 am with our 2.5 year old for the budget shuttle. There was no info anywhere on where the budget shuttle would be. I called the local number and tried every menu option I could and could not get through to a representative to ask where the shuttle was or to request a pickup. I saw a budget shuttle later but there was no driver inside and it was all dark - no information available anywhere. We ended up taking a taxi to our hotel and coming back the next day to pick up the car. The representative there was utterly unprofessional and rude. He was non responsive when I told him about our experience and then when I asked him what went wrong, he disputed that it had happened and told me I was standing at the wrong place. We argued and then he told me I was lucky to even have a car because he could have not given me one because i was showing up late. I told him I had tried calling budget before our trip to change the time of pickup by a couple hours to match our flight more closely, but the phone rep told me there was an 11 hour grace period. The desk rep then told me that didn’t apply because it wasn’t on the same calendar date (though it did fall within the 11 hour period). It was appalling.

Budget office lied on my gas fuel gauge

Cons: I received a car with a quarter tank filled, but when dropping off the car I was told I received a full-tank car and so I was charged a surcharge of $99 and they suggested I call the office from where I picked up the car. They were closed. I then tried customer service and they said they needed to redirect me to a special department (also closed for the day). All in all, I had to go home with an extra charge I was not even able to challenge despite the pink slipper I received from the rental stated the car was filled at 1/4 of the tank. Definitely would recommend taking your business elsewhere.

Rude Budget employee

Pros: The car was clean

Cons: The location at the IAD airport is below standards of 3rd world countries. Rude staff, totally dont get the whole idea of customer service and satisfaction. I have never received such care as a customer before and would never consider Budget at this location again. Thank you!

Reserved a car and they said they have reservation but ran out of cars

Pros: I had a reservation for a car in the shuttle bus never showed up. After waiting for one hour finally I got through to the office and they told me that they have no cars left and it didn’t matter that I had a reservation. They’ve been hung up on me. There were eight other people waiting and it was the same story most of them booked through KAYAK.

Cons: That they did not honor any of the reservations.