Pick-up location | Dover |
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Car types | Compact, Full-size, Intermediate, Intermediate SUV, Luxury, Minivan, Premium, Standard, Standard SUV, Supplier choice |
Rental locations | 4 |
Popular agencies | Hertz, Avis, Budget |
Compact | $31/day |
Intermediate | $34/day |
Standard | $32/day |
Full-size | $44/day |
Minivan | $105/day |
Premium | $45/day |
Luxury | $59/day |
Supplier choice | $30/day |
Intermediate SUV | $41/day |
Standard SUV | $54/day |
9.7
Excellent
18 reviewsCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
9.3
5 locations in Dover
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Reviews
9.2 Excellent
Aug 2020
Cons:
Tags on the vehicle were expired.10.0 Excellent
Mar 2020
Pros:
Yes10.0 Excellent
Dec 2020
Pros:
Leah Smyc Great!10.0 Excellent
Dec 2019
Pros:
The staff was friendly and the process to get to my rental car was quick.Cons:
Everything went great and having a drop off box for after hours made it very convenient.10.0 Excellent
Aug 2019
Pros:
Quick painless. Didn't wait very longCons:
I'm a guy of simplicity. But maybe a variety of candy in a bowl. Hershey kisses tootsies rolls or mints. Would assist me w my visit. Can't hurt.10.0 Excellent
Jun 2019
Pros:
Staff was nice and rental car was great.Hertz
7.3
Good
7 reviewsCleanliness
7.3
Comfort
7.9
Pick-up/Drop-off
7.3
Value for money
6.6
3 locations in Dover
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Reviews
10.0 Excellent
Dec 2021
2.0 Mediocre
Aug 2019
Pros:
I appeared the morning of the reservation for them to have ZERO vehicles for me. Putting me in an immediate time crunch to find a car so I could make my flight in time. Extremely upset and disappointed, will not be using Hertz again.Cons:
I appeared the morning of the reservation for them to have ZERO vehicles for me. Putting me in an immediate time crunch to find a car so I could make my flight in time. Extremely upset and disappointed, will not be using Hertz again.2.8 Mediocre
Jun 2019
Pros:
NothingCons:
Everything. Dirty car full of trash and damaged.10.0 Excellent
Jun 2022
10.0 Excellent
Dec 2021
1.9 Horrible
Jul 2021
2.0 Mediocre
Aug 2019
Pros:
I appeared the morning of the reservation for them to have ZERO vehicles for me. Putting me in an immediate time crunch to find a car so I could make my flight in time. Extremely upset and disappointed, will not be using Hertz again.Cons:
I appeared the morning of the reservation for them to have ZERO vehicles for me. Putting me in an immediate time crunch to find a car so I could make my flight in time. Extremely upset and disappointed, will not be using Hertz again.2.8 Mediocre
Jun 2019
Pros:
NothingCons:
Everything. Dirty car full of trash and damaged.Avis
5.0
Okay
8 reviewsCleanliness
3.0
Comfort
6.0
Pick-up/Drop-off
6.0
Value for money
6.0
One location in Dover
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Reviews
2.0 Mediocre
Nov 2020
Pros:
NOTHING!Cons:
My reservation was for 1200 noon on a sunday. Nowhere in the booking nor on the confirmation email did it state that the office would also close at precisely 1200 noon sharp. I arrived ten minutes late due to traffic, which is usually reasonable to still receive a car or other service. I didn't receive a courtesy email, phone call or anything to say that the office would be closing or even that my reservation was canceled. I arrived to a locked office only. I called the number on the door and it was a National Avis representative, they told me the office was closed and I could pick up a car the following day. I informed the agent that I must have a car to catch a flight out of town that night. They said I was out of luck and nothing could be done. Horrible customer service, communication, and empathy or concern. Luckily a competing car rental chain was open until 1pm and they were able to get me into a car as soon as I arrived. STAY AWAY FROM AVIS!!!!! Garbage company!!10.0 Excellent
Oct 2017
Pros:
No issues with the car returning at a different Avis location the intake process was quick.8.4 Excellent
Oct 2016
Pros:
The quality of the car I rented (KIA Optima)Cons:
Navigation is standard on cars today and should be more so in rentals8.0 Excellent
Apr 2022
2.0 Mediocre
Nov 2020
Pros:
NOTHING!Cons:
My reservation was for 1200 noon on a sunday. Nowhere in the booking nor on the confirmation email did it state that the office would also close at precisely 1200 noon sharp. I arrived ten minutes late due to traffic, which is usually reasonable to still receive a car or other service. I didn't receive a courtesy email, phone call or anything to say that the office would be closing or even that my reservation was canceled. I arrived to a locked office only. I called the number on the door and it was a National Avis representative, they told me the office was closed and I could pick up a car the following day. I informed the agent that I must have a car to catch a flight out of town that night. They said I was out of luck and nothing could be done. Horrible customer service, communication, and empathy or concern. Luckily a competing car rental chain was open until 1pm and they were able to get me into a car as soon as I arrived. STAY AWAY FROM AVIS!!!!! Garbage company!!10.0 Excellent
Oct 2017
Pros:
No issues with the car returning at a different Avis location the intake process was quick.8.4 Excellent
Oct 2016
Pros:
The quality of the car I rented (KIA Optima)Cons:
Navigation is standard on cars today and should be more so in rentalsOne location in Dover
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Reviews
8.0 Excellent
Nov 2017
Pros:
fast, efficient10.0 Excellent
Sep 2017
Pros:
Big and roomy Titan truck2.0 Mediocre
Jun 2016
Cons:
I made a reservation for the rental car and still had to wait an hour and a half for our car to be ready. The only reason they ever got a car ready for us was because I told the people working there I would have to cancel my reservation and get an uber because I would have missed my flight. Did not expect to have to wait that long and did not receive good service at all. Very disappointed.8.0 Excellent
Dec 2015
Pros:
VERY NICE SUV THAT DROVE GOO AND GOOD ON FUEL AND ENOUGH ROOM FOR 6 AND LUAGAGE8.0 Excellent
Nov 2017
Pros:
fast, efficient10.0 Excellent
Sep 2017
Pros:
Big and roomy Titan truck2.0 Mediocre
Jun 2016
Cons:
I made a reservation for the rental car and still had to wait an hour and a half for our car to be ready. The only reason they ever got a car ready for us was because I told the people working there I would have to cancel my reservation and get an uber because I would have missed my flight. Did not expect to have to wait that long and did not receive good service at all. Very disappointed.8.0 Excellent
Dec 2015
Pros:
VERY NICE SUV THAT DROVE GOO AND GOOD ON FUEL AND ENOUGH ROOM FOR 6 AND LUAGAGEMost popular agency | Hertz |
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Most popular car type | Intermediate |
Average price | $72/day |
Good deal | $63/day |