Pros: Would not have been able to explore Greve, Chianti in Tuscany the same way without the zippy, fuel efficient, automatic Smart car we were able to rent. The staff was polite and informative.
Cons: The outside of the car was dusty and dirty, including the windshield. We tried asking staff who were cleaning returned cars to help give us a quick wipe down but they told us to go to a car wash down the street instead. The checkout process could be more customer friendly. Instead of having us walk back to the main office for final paperwork processing the staff member who inspected our car at the dropoff should be the same person to take care of it.
Jul 27 2016
awful. They ripped me off.
Cons: Car was filthy. The charged me twice as much as was quoted to me on kayak. The car broke down the first week and left us stranded. Had to get a taxi to a new car rental place and pay for a new car.
Sep 6 2016
Florence Italy Rental
Pros: The automobile we air conditioned and comfortable.
Cons: The rental counter was very slow. I waited for 45 minutes in line.