Pros: Would not have been able to explore Greve, Chianti in Tuscany the same way without the zippy, fuel efficient, automatic Smart car we were able to rent. The staff was polite and informative.
Cons: The outside of the car was dusty and dirty, including the windshield. We tried asking staff who were cleaning returned cars to help give us a quick wipe down but they told us to go to a car wash down the street instead. The checkout process could be more customer friendly. Instead of having us walk back to the main office for final paperwork processing the staff member who inspected our car at the dropoff should be the same person to take care of it.
Jul 27 2016
awful. They ripped me off.
Cons: Car was filthy. The charged me twice as much as was quoted to me on kayak. The car broke down the first week and left us stranded. Had to get a taxi to a new car rental place and pay for a new car.
Sep 6 2016
Florence Italy Rental
Pros: The automobile we air conditioned and comfortable.
Cons: The rental counter was very slow. I waited for 45 minutes in line.
Cons: We had to drop off the car in Florence very early in the morning. The area where car rental/dropoff is done at Florence airport was very hard to find, it was extremely dark (poorly lit) and then we couldn't figure out where the keys needed to be dropped off with no one there at that time. We finally found the key drop-off but then were really not sure if/where a bus would come to pick us up to get to the airport but eventually one came. In the rush and dark, I forgot a pair of sunglasses and some wires that go to my personal GPS in the car. I called the Florence Avis and a women has emailed to try to find my items but it's been over a week now and I'm pretty certain I will not get them back. I'm disappointed that my items haven't been found/returned, but with the drop-off experience I'm not surprised / fully expect the items were stolen or lost for good.
May 21 2017
Cons: I was expecting to rent an Audi A3 manual convertible or equivalent, but when I arrived at the pickup, the only car available was a Fiat automatic convertible. I find it a leap to say these cars are equivalent. The trip was to tour though Tuscany mountainside. The little Fiat automatic was not up to the challenge and not what I was expecting.