7.9 GoodJul 18 2021
The Trenton location originally put us in a very smelly smoky car we had to complain to get a new car which they gladly gave us. However they did then rent the car immediately to another family.
4.0 OkayApr 12 2021
vehicle smelled like blunts, not sure if the workers smoke in there or if nobody checked it after whoever used it last.
4.0 OkaySep 20 2020
On pickup the service clerk spent 20 minutes talking to another customer in Russian helping them buy a car dealer and talking shop while I waited in line. He assumed I wouldn't know what's going on, little did he know I speak perfect Russian. With all that going on the computer showed the vehicle with a full tank, when I was at empty. We had to work it all out upon return on the vehicle in a different state. I did forget my EZ pass in the car and once I realized what happened I contacted Budget to request tag to be returned. Both the drop off site and customer service claim they don't have the tag, yet I see Florida toll charges on it. Obviously forgetting the tag in the car is my fault, but how anyone claim the car is disinfected and cleaned if the tag attached to the window is missed?????
2.0 MediocreNov 25 2019
I never ordered a car for pickup in Trenton. I ordered one for pickup in Philly. I canceled this order by phone and placed a new order directly through Budget's website for pickup in Philly. Somehow this reservation in Trenton wasn't actually canceled because someone then called that morning asking where I was to pickup the car.
3.6 MediocreSep 30 2019
Drop off was super inefficient.More than one staff member
9.6 ExcellentDec 9 2018
Great experienceFriendly staff, helpful, quick service.Bathroom was a bit dirty and the location is tough to find, not well lit, and could use more signage.
4.0 OkayOct 7 2018
Charged me for gas, after I had just filled tank!!!Car was clean, ready and on time for pickup.Attendent handed me a folded print out receipt with a $25 and change charge for fuel, plus a $5 service fee, after I had just filled up a few miles away from drop off. Didn't notice until we wefe in JFK terminal.
9.6 ExcellentSep 14 2018
Efficient, polite serviceRental drop off was in back of airport, not well marked, need better large signage
2.0 MediocreMay 4 2018
The windshield was covered with bird poop and other dirt. There was no windshield liquid in the dispenser so it didn’t come off The inside had coffee/liquid spills in the console and I could tell it wasn’t clean. No one came to pick us up at the airport so a transport man dropped us off at budget. I rented a car for 3 days in fort Myers for $67 and this rental was over $50 for one day Very disappointed in Budget
9.6 ExcellentApr 24 2018
Ford Taurus was terrificTook three attempts to get the bill straight...but finally was as expected thru kayak