8.0
Pickup in Florence was excellent, I had a very helpful service person who helped me decide which car to take. Ended up with a brand new car with only 8 km on it (we then put a problem free 1400 km on it over the next 10 days). Dropping off the car in Munich was confusing, there was no instructions about where to park or that I was to use a key drop box. I just saw an Avis sign on a parking garage so I left it in that garage and stumbled across a non-descript drop box while wondering around for a service counter. Searched my email and re-read the rental contracts to see if that was what I was supposed to do or not, but found no additional information.Reviewed Apr 23 2022
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7.6
Cons:I was expecting to rent an Audi A3 manual convertible or equivalent, but when I arrived at the pickup, the only car available was a Fiat automatic convertible. I find it a leap to say these cars are equivalent. The trip was to tour though Tuscany mountainside. The little Fiat automatic was not up to the challenge and not what I was expecting.Reviewed May 21 2017
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2.0
Terrible Drop-off experienceCons:We had to drop off the car in Florence very early in the morning. The area where car rental/dropoff is done at Florence airport was very hard to find, it was extremely dark (poorly lit) and then we couldn't figure out where the keys needed to be dropped off with no one there at that time. We finally found the key drop-off but then were really not sure if/where a bus would come to pick us up to get to the airport but eventually one came. In the rush and dark, I forgot a pair of sunglasses and some wires that go to my personal GPS in the car. I called the Florence Avis and a women has emailed to try to find my items but it's been over a week now and I'm pretty certain I will not get them back. I'm disappointed that my items haven't been found/returned, but with the drop-off experience I'm not surprised / fully expect the items were stolen or lost for good.Reviewed Dec 6 2015
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