10.0
Easy car rental experience.Reviewed May 31 2023
review from![cheapflights]()
10.0
Staff at both ends were great and the car was new and clean.Reviewed May 23 2023
review from![kayak]()
10.0
No issuesReviewed May 23 2023
review from![kayak]()
10.0
The Dollar staff at the Florence airport were friendly and helpful! The after hour car return was easy too. Nice quality car!Reviewed Oct 4 2022
review from![kayak]()
2.0
I lost all my documents and even I had reservation they didn't change the name of my reservation and their costumer service didn't respond!Reviewed Oct 2 2022
review from![kayak]()
10.0
The pickup took long, but we were given a very comfortable and nice car The drop off was simple it was a little complicated finding the place but overall it was a good experienceReviewed Sep 18 2022
review from![kayak]()
2.0
I was charged an additional day and charged for gas even though I returned on an empty tank. There were not clear directions to the destination of the location which is why I was late. I drove around for over an hour trying to find the location. I would like to speak to customer service and receive a refund for the additional day I was charged and for the fuel that was added. I filled the tank 10 minute before returning.Reviewed Aug 13 2022
review from![kayak]()
2.0
Out tyre inflated and we waited pick-up truck 4 hours on the highway. After that pick-up truck left us where we do not know ‘’ where we are’’. Compony’s solition was that ‘’pick up a taxi and go hotel’’. We told them we can not pay 3 hours taxi price but they did not solve this problem. We are waiting to charge our losses. We were in a vacation but they made a disaster for us. And they lied to us about insuruance. Now still they did not pay out expense. We are waiting.Reviewed Jul 12 2022
review from![kayak]()
10.0
It would be helpful to have detailed instructions of the location of the office since it’s quite far from the airport.Reviewed Jun 7 2022
review from![kayak]()
8.0
Pickup in Firenze - it was very difficult to find the Office. Gps would have helped. Very expensive compared to the original price when we bookedReviewed Jun 3 2022
review from![kayak]()
8.0
Whatever was used to disinfect the car smelled strong enough to gag you and took many days with the windows open to get it out.Reviewed May 30 2022
review from![kayak]()
10.0
Even after a FLR baggage delay (Air France's fault) beyond pick-up time, Dollar was able to provide an excellent Fiat 500. Nine days later, at a drop-off as easy as it gets, the total was cheaper than the pick-up estimate. Plus, the Hertz/Dollar rep who took the car was an amiable tennis fan. A great rental Karma experience. Viva Dollar Aeroporto Firenze!Reviewed May 10 2022
review from![kayak]()