Pros: Really competent, efficient, and kind at the rental desk.
Jul 9 2016
Pros: Front desk at PWM was extremely helpful and nice.
May 31 2017
Pros: The entire experience was wonderful from start to finish
Oct 21 2015
Great customer service! Prompt in and out.
Cons: Price was 25% high and all the extra fees which total another 25% are very annoying
Apr 4 2016
Pros: Great cust service.
Apr 19 2016
Pros: Customer service was excellent. Easy to pickup and drop off.
Apr 25 2016
Pros: Car clean which was comfortable and performed well Desk staff was attentive and efficient, explained options to the contract well Good value
Cons: Did not like that the rental site did have the catagory of car I had requested and had been confirmed Although the alternative car drove well, it was unnecessarily larger and traveling the distance I did more expensive.
Apr 27 2016
Pros: The returned my ipad mini that I left in the truck!!! Thank you.
Jun 4 2016
Pros: The agent "Paul" at PWM recognized me as a regular customer and remembered my preferences. Rented a new Corolla. Excellent car and service.
Jun 19 2016
Pros: We found a great price for a car rental from Portland, Maine to Manchester, NH. We also LOVED our Elantra - great gas mileage, and the trunk fit all four of our suitcases.
Cons: Car was filthy, seats stained, gravel on floor, outside hadn't been washed.
Sep 22 2016
Cons: additional driver was a lot more per day
Oct 7 2016
Pros: Car was nice for our trip. Did almost 1000 miles on car and no issues with it mechanically. Gas mileage was great.\
Agent on turnin took my word for low fuel in car, not full tank as paperwork showed.
Cons: The agent did not explain the toll road guizmo behind the rear view mirror. Paid first time cash as didn't know had a ez pass, like fast pass in California.
Gas mileage was not correct on form when picked up car.
Aug 18 2017
Pros: The car was in great shape. I loved driving it. The staff was super relaxed, smiling, friendly and helpful. I'll rent again in the future for sure.
Nov 23 2015
Cons: never had a DOLLAR car to drop off
Dec 29 2015
Pros: I like everything. The service was excelent
Apr 27 2016
Pros: The car was very nice and clean
Cons: I paid twice as much than the reported price on Kayak
Jul 12 2016
Pros: When I got to the airport in Portland, Maine the Dollar representative was prepared and I was out to my car in no time at all. It was a pleasant experience. I will do it again.
Sep 24 2016
Experience renting from the lowest price bracket
Pros: Affordable, flexible, and available when I needed it. If I needed a car for a couple days, I'd do exactly the same thing again.
Cons: I have no big complaints, returning the car was slightly confusing but not really an issue.
Cons: We rented a Jeep Pioneer that had a loud squeak and grinding noise in its rear suspension. Clearly the vehicle needed maintenance.
Dec 7 2015
Experience thus far . . .
Pros: Drop off was very easy and attendant was efficient and friendly.
Cons: Pick up took way too long. Close to 1/2 hour!! Needed assistance from a 2 attendant before we could move things along. Second attendant was courteous but not necessarily friendly.
EZ pass option is great idea but it would be helpful to know what if any charges other then tolls are associated with its use.
Jan 19 2016
Pros: The car was great but they would not let my spouse drive for free. I asked several questions about this and they told me that wasn't available in Maine. The next day we realized it was a benefit of our AAA insurance and called to have him added as a driver. The agent told us we could not do tha without opening our contract, which would mean we would need to pay the current price for the car rental. Not good customer service, especially when the contract stated we had AAA insurance.
Jan 23 2016
Good human customer service, bad robots
Pros: The people I dealt with in Portland and Philadelphia were very nice and professional and helpful. Got done what I needed done efficiently and without big issues.
Cons: The customer service hotline over the phone was a terrible 1984 / Brazil - esque "voice-mail hell" scenario. I was put into a Robot Loop of Uselessness that I could not escape from.
Jun 9 2016
Always Quick and Courteous
Pros: I always prefer to use Hertz because they aren't aggressive with trying to upsell and the pickup process is quick and painless. Also, at the destination airport, one of their employees gave us curbside service to the airport after drop-off since we had a toddler and car seat with us.
Cons: There's nothing about my rental experience that was unpleasant.
Sep 19 2016
Pros: Had problems. Agent not very friendly. Couldn't give us directions. Gave us a little compact car instead of intermediate. We spent extra time complaining but then they exchanged car.
Cons: Car we finally got was right size which we should have been given to begin with.
Sep 30 2016
Cons: The tires were bald. I didn't realize this until it rained and the car became unsafe.
Oct 19 2016
Pros: Easy pick-up, everything was as expected!
Nov 4 2016
Pros: Excellent staff at rental counter. Price was exactly as quoted. No surprises. Turn in was a snap, with friendly and helpful staff.
Nov 11 2016
Pros: The agent and her support were very responsive and helpful. I had an issue with the seats in the minivan and efforts were immediately made to find a model more suitable to my needs.
Cons: The lower rating for pickup and drop off was the result of having to wait for pickup due to understaffing at the desk at time of pickup. I also would have liked a box for dropping off keys, at the time of my return, so that I could have left immediately.
Cons: I feel like bait and switch scam.. The car costs $110 more than what my booking said it would cost (Conf # 1226751128 at $309). Tried giving me a car in the class I ordered, but agent then said that car neeeded maintenance and he would give me a free upgrade. That's when things began to derailed. Agent stated I made reservatoins with their downtown office; even though, I requested aiport (PWM) pickup when making the reservation. The address was 1 Marginal Way on the confirmation. I have no idea where that address is - airport or city? Agent told me I would have to pay the difference ($110) which I agreed to pay as I didn't have time to argue with the agent. I still feel I was taken advantage of and will probably carefully consider before making another Enterprise reservation thru Kayak.
Oct 26 2017
Portland, Maine downtown location
Pros: Friendly and responsive staff. Good price for 2-week rental compared to renting at the airport location. Appreciated the complimentary upgrade. Flexibility to return the car without a drop fee to another local Enterprise location that was closer to our hotel at the end of the rental. Drop-off at the hotel at the end of the rental.
Cons: iPad check-out did not work properly. Agent had to do it on the computer which entailed a delay. Virtually empty gas tank when rented; had to fill up within a mile. This is also a guessing game nuisance near the end of the trip as they want you to bring it back at roughly the same fuel tank level.They offered to fill it up but this would have meant further delays. Also charged a $250 deposit to my credit card on top of the rental price, and a few days later an additional $350 for insurance coverage I had specifically declined. These were eventually reversed but not until after the return. I saw these as minor glitches in an otherwise satisfactory rental experience overall.
Jun 30 2016
Pros: They were very personable and matched my price from another company. The car was exactly what we needed and it was in excellent condition. I had never driven an Infinity before, so that was another plus. They introduced us to the type of people we continued to meet in Maine: very friendly and courteous. Would use them again without question.
Cons: I cannot think of anything that was a problem.
Sep 17 2016
Pros: Car was very new with great phone plugin support
Cons: Agent messed up my rate, so I had to renegotiate after dropoff. Also car reeked of Armorall, now my belongings still have the smell!
Jan 4 2017
Easy access at the airport
Pros: The rentals were just across the airport drive and easy to walk to and from, with my suitcases.
Jul 8 2017
Pros: Drop-off at the Boston airport site was excellent. Well organized, quick and the bus shuttle was great!
Cons: When I picked the car up, I thought I was picking it up at the airport, come to find out when I got there, the site I chose was actually in downtown Portland. Had to take an Uber to that site to pick up the car. That was disappointing! It was labeled as (at airport) on the website...that needs to be changed. Otherwise, drop-off in Boston was excellent!
Jul 8 2017
Great prices. Excellent customer service
Pros: Friendly staff was attentive. No wait to pick up the car.
Cons: Location is hard to get to. Both from airport and making left turn to get into the intersection.
Aug 1 2017
These Guys Rock
Pros: This is my fourth year renting with Enterprise on Marginal Way in Portland, Maine. The staff is always friendly and professional, and the customer service is superb! I've never been disappointed with the car they give me--and we keep it for an entire month each time.
Cons: Loved everything about my experience!
Aug 24 2017
Cons: The automatic transmission needed some serious work. The car wouldn't accelerate very well in the low gears. It would just rev the engine and then jerk into a higher gear.