Pros: Really competent, efficient, and kind at the rental desk.
Jul 9 2016
Pros: Front desk at PWM was extremely helpful and nice.
Oct 21 2015
Great customer service! Prompt in and out.
Cons: Price was 25% high and all the extra fees which total another 25% are very annoying
Apr 4 2016
Pros: Great cust service.
Apr 19 2016
Pros: Customer service was excellent. Easy to pickup and drop off.
Apr 25 2016
Pros: Car clean which was comfortable and performed well Desk staff was attentive and efficient, explained options to the contract well Good value
Cons: Did not like that the rental site did have the catagory of car I had requested and had been confirmed Although the alternative car drove well, it was unnecessarily larger and traveling the distance I did more expensive.
Apr 27 2016
Pros: The returned my ipad mini that I left in the truck!!! Thank you.
Jun 4 2016
Pros: The agent "Paul" at PWM recognized me as a regular customer and remembered my preferences. Rented a new Corolla. Excellent car and service.
Jun 19 2016
Pros: We found a great price for a car rental from Portland, Maine to Manchester, NH. We also LOVED our Elantra - great gas mileage, and the trunk fit all four of our suitcases.
Jul 10 2016
A lot of hidden fees
Pros: The car itself was fine.
Cons: There were a lot of hidden fees. My rental was supposed to cost $165 for 8 days yet when I returned it two days early it actually cost me $220 and that was after they tried to charge me $340 dollars. I've rented cars several times and always was happy with my experience, this is the first time I felt mislead. This also happens to be the first time I went through Alamo and KAYAK.
Cons: I feel like bait and switch scam.. The car costs $110 more than what my booking said it would cost (Conf # 1226751128 at $309). Tried giving me a car in the class I ordered, but agent then said that car neeeded maintenance and he would give me a free upgrade. That's when things began to derailed. Agent stated I made reservatoins with their downtown office; even though, I requested aiport (PWM) pickup when making the reservation. The address was 1 Marginal Way on the confirmation. I have no idea where that address is - airport or city? Agent told me I would have to pay the difference ($110) which I agreed to pay as I didn't have time to argue with the agent. I still feel I was taken advantage of and will probably carefully consider before making another Enterprise reservation thru Kayak.
Jun 30 2016
Pros: They were very personable and matched my price from another company. The car was exactly what we needed and it was in excellent condition. I had never driven an Infinity before, so that was another plus. They introduced us to the type of people we continued to meet in Maine: very friendly and courteous. Would use them again without question.
Cons: I cannot think of anything that was a problem.
Sep 17 2016
Pros: Car was very new with great phone plugin support
Cons: Agent messed up my rate, so I had to renegotiate after dropoff. Also car reeked of Armorall, now my belongings still have the smell!
Jan 17 2016
Pros: Everything was great from beginning to end. The car as well as customer service /support
Feb 9 2016
Pros: Responsive staff on a car switch and emergency dropoff to another location due to weather. Staff was accommodating and friendly and we enjoyed the brand new DodgevDurango immensely.
Apr 7 2016
Pros: At the Portland jetport in Portland Maine customer service is excellent. Vehicle quality. Upgrades. Reception walked me to my car where it was driven to me and controls were fully explained. I never once have had an issue with Enterprise.
Cons: They pushed hard to sell insurance even though I was fully covered to rent.
Cons: Car was filthy, seats stained, gravel on floor, outside hadn't been washed.
Sep 22 2016
Cons: additional driver was a lot more per day
Oct 7 2016
Pros: Car was nice for our trip. Did almost 1000 miles on car and no issues with it mechanically. Gas mileage was great.\
Agent on turnin took my word for low fuel in car, not full tank as paperwork showed.
Cons: The agent did not explain the toll road guizmo behind the rear view mirror. Paid first time cash as didn't know had a ez pass, like fast pass in California.
Gas mileage was not correct on form when picked up car.
Nov 23 2015
Cons: never had a DOLLAR car to drop off
Dec 29 2015
Pros: I like everything. The service was excelent
Apr 27 2016
Pros: The car was very nice and clean
Cons: I paid twice as much than the reported price on Kayak
Jul 12 2016
Pros: When I got to the airport in Portland, Maine the Dollar representative was prepared and I was out to my car in no time at all. It was a pleasant experience. I will do it again.
Sep 24 2016
Experience renting from the lowest price bracket
Pros: Affordable, flexible, and available when I needed it. If I needed a car for a couple days, I'd do exactly the same thing again.
Cons: I have no big complaints, returning the car was slightly confusing but not really an issue.
Sep 26 2016
Pros: the customer service agent's helpfulness
Oct 6 2016
Pros: First, the vehicle - a Kia Sportage AWD, super-nice that, somehow, ended up with 440 miles in a 4-day visit, 10.9 gallons to fill? ECO mode is something else on this. I thought I'd hired a compact, but, that was the special, at the price quoted on KAYAK for the compact, so I was pretty delighted by that. Actually a bit stupefied for a moment when he stated it was the same price; I had to ask the agent to clarify, and, still in disbelief, asked what the upgrade fee was yet a third time. I think it pleased him a little to smile so broadly and hand over the keys.
We made several short trips around the Portland area and down to NH, just a great ride, handled well enough on the swoopy back roads between Sebago and Exeter, and the great visibility was a joy while we enjoyed the sights along the way.
Check-in was well-designed, perhaps the best I've ever seen. Greenville/Spartanburg (S.C., if you didn't know) has a similar setup and I'd thought it clever there. Under a 5-minute walk from baggage claim to the rental service counter. After a brief wait, like 15 minutes, we were getting checked in and shortly, off on our trip! We arrived about noon, and the queue was not terrible at all. I did not know that Hertz and Dollar were a joint outfit, so, you might go a while between "Dollar" signs, but Hertz had signs up every ten yards or so, follow the yellow brick road, it works out. Likewise, navigating the parking garage to your hire.
Cons: Well, no wait would be better I suppose, not that I'm complaining, 'cause I'm not.
The parking garage is awfully dark, don't you think?
That's about it, I really couldn't be happier
Cons: We rented a Jeep Pioneer that had a loud squeak and grinding noise in its rear suspension. Clearly the vehicle needed maintenance.
Dec 7 2015
Experience thus far . . .
Pros: Drop off was very easy and attendant was efficient and friendly.
Cons: Pick up took way too long. Close to 1/2 hour!! Needed assistance from a 2 attendant before we could move things along. Second attendant was courteous but not necessarily friendly.
EZ pass option is great idea but it would be helpful to know what if any charges other then tolls are associated with its use.
Jan 19 2016
Pros: The car was great but they would not let my spouse drive for free. I asked several questions about this and they told me that wasn't available in Maine. The next day we realized it was a benefit of our AAA insurance and called to have him added as a driver. The agent told us we could not do tha without opening our contract, which would mean we would need to pay the current price for the car rental. Not good customer service, especially when the contract stated we had AAA insurance.
Jan 23 2016
Good human customer service, bad robots
Pros: The people I dealt with in Portland and Philadelphia were very nice and professional and helpful. Got done what I needed done efficiently and without big issues.
Cons: The customer service hotline over the phone was a terrible 1984 / Brazil - esque "voice-mail hell" scenario. I was put into a Robot Loop of Uselessness that I could not escape from.
Jun 9 2016
Always Quick and Courteous
Pros: I always prefer to use Hertz because they aren't aggressive with trying to upsell and the pickup process is quick and painless. Also, at the destination airport, one of their employees gave us curbside service to the airport after drop-off since we had a toddler and car seat with us.
Cons: There's nothing about my rental experience that was unpleasant.
Sep 19 2016
Pros: Had problems. Agent not very friendly. Couldn't give us directions. Gave us a little compact car instead of intermediate. We spent extra time complaining but then they exchanged car.
Cons: Car we finally got was right size which we should have been given to begin with.
Sep 30 2016
Cons: The tires were bald. I didn't realize this until it rained and the car became unsafe.
Oct 19 2016
Pros: Easy pick-up, everything was as expected!
Nov 4 2016
Pros: Excellent staff at rental counter. Price was exactly as quoted. No surprises. Turn in was a snap, with friendly and helpful staff.
Nov 11 2016
Pros: The agent and her support were very responsive and helpful. I had an issue with the seats in the minivan and efforts were immediately made to find a model more suitable to my needs.
Cons: The lower rating for pickup and drop off was the result of having to wait for pickup due to understaffing at the desk at time of pickup. I also would have liked a box for dropping off keys, at the time of my return, so that I could have left immediately.