Pick-up location | Southington |
---|---|
Car types | Compact, Compact SUV, Economy, Full-size, Intermediate, Intermediate SUV, Luxury, Pickup truck, Premium, Standard |
Rental locations | 1 |
Popular agencies | Enterprise |
Economy | $66/day |
Compact | $66/day |
Intermediate | $67/day |
Standard | $69/day |
Full-size | $70/day |
Premium | $78/day |
Luxury | $94/day |
Pickup truck | $74/day |
Compact SUV | $74/day |
Intermediate SUV | $74/day |
Enterprise
8.9
Excellent
25 reviewsCleanliness
8.9
Comfort
8.9
Pick-up/Drop-off
5.9
Value for money
10.0
5 locations in Southington
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Reviews
10.0 Excellent
Aug 2020
Pros:
It was great !!Cons:
Everything was perfect!!9.6 Excellent
May 2020
Pros:
Sales representative Page was excellent with her knowledge and her comfortability.Cons:
The driver and passenger windows should have better tents because the sun is still penetrating through10.0 Excellent
Feb 2020
Pros:
Clean cars, helpful people, reasonable rates10.0 Excellent
Aug 2019
Pros:
Very flexible and quick service2.0 Mediocre
Oct 2018
Cons:
Rude service got denied10.0 Excellent
Feb 2017
Pros:
Comfortable, heated seats, backup camera, sensors for line changing lanesCons:
I didnt as many miles to the gallon as I"d like. It was around 25 highway.Hertz
6.4
Good
16 reviewsCleanliness
5.4
Comfort
7.9
Pick-up/Drop-off
6.9
Value for money
5.9
4 locations in Southington
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Reviews
8.0 Excellent
May 2021
Pros:
The staff was very helpful and reassuring. He showed me the exactly where and how to return the key.Cons:
The light on the oil/engine were both on when I got the car. Thankfully, it was probably just a sensor!4.4 Okay
Jan 2020
Cons:
They were 2 hours late for pick up and then told me there was nothing they could do to compensate me because I had prepaid. They eventually offered me a voucher towards a future rental but didn't disclose how much it would be for and I haven't received it yet. Don't book here if you value your time.10.0 Excellent
Jun 2019
Pros:
Staff was friendly and helpful.Cons:
Everything went as expected10.0 Excellent
Apr 2019
Pros:
Quick and easy pick up and drop off8.0 Excellent
Aug 2018
Pros:
service was fast, car ran well,did not have to wait for car.Cons:
was sold a gas deal to prepay for gas did not work out as sold cost me 20.00 extra.10.0 Excellent
Feb 2018
Pros:
The Staff was extremely, professional, helpful, friendly, flexible, available and went out of their way to help me with my trip. My primary contact was Alison who was SO INVESTED & is that rare employee who goes above & beyond as if it was her own business. I also spoke with Ronnie & was driven back by Aaron. The whole Team was a Wondeful Trifecta of Customer Service. I got an incredible deal on Kayak, but I actually chose to spend a bit more & upgraded to a premium vehicle.Cons:
I wish this Branch was in LA so I could use rhem more...OR at least have them come to LA to train the LA reps OF HOW IT SHOULD BE DONE!!!Ace
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Southington
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Reviews
3.6 Mediocre
Nov 2017
Cons:
Car reeked of cigarette smoke, obviously a chronic smoker was in the car. The seats were dirty. Gas tank was a quarter full.2.8 Mediocre
Mar 2016
Pros:
Was not a far drive to get there.Cons:
A lot of the problems that I had were because their website was not up to date and did not advertise anything very well. When I went to go pick up my rental vehicle I arrived at the wrong location. They claimed that they had moved to another location, but there is nothing to suggest that online. When I finally got to the facility, they added an additional service fee that even they admitted to not advertising on their website. This makes no sense to me and is very infuriating. The car they wanted to give to me at the time was also missing part of the front grill. If i have a reservation, the car should be properly prepared and ready when I pick it up. In addition to this, they wanted the total payment, plus the service fee and a $250 deposit up front instead of what they had advertised which was $30 upfront and the rest when I dropped it of. This was the last straw for me and I ended up canceling my reservation and not renting from them at all. I do not recommend ACE at all to anyone. In fact I am so disappointed by their service that I am making it a point to tell everyone DO NOT RENT FROM THIS PLACE!!!3.6 Mediocre
Nov 2017
Cons:
Car reeked of cigarette smoke, obviously a chronic smoker was in the car. The seats were dirty. Gas tank was a quarter full.2.8 Mediocre
Mar 2016
Pros:
Was not a far drive to get there.Cons:
A lot of the problems that I had were because their website was not up to date and did not advertise anything very well. When I went to go pick up my rental vehicle I arrived at the wrong location. They claimed that they had moved to another location, but there is nothing to suggest that online. When I finally got to the facility, they added an additional service fee that even they admitted to not advertising on their website. This makes no sense to me and is very infuriating. The car they wanted to give to me at the time was also missing part of the front grill. If i have a reservation, the car should be properly prepared and ready when I pick it up. In addition to this, they wanted the total payment, plus the service fee and a $250 deposit up front instead of what they had advertised which was $30 upfront and the rest when I dropped it of. This was the last straw for me and I ended up canceling my reservation and not renting from them at all. I do not recommend ACE at all to anyone. In fact I am so disappointed by their service that I am making it a point to tell everyone DO NOT RENT FROM THIS PLACE!!!