Trinidad Car Rentals

Cons: Returned car to Denver turning in was fast but NO SHUTTLE for 1/2 hour...we nearly missed our flight...50 prople waiting w luggage, so glad they had a big bus but shuttle service terrible

Cons: No instructions left for drop off, when office is closed. Budget office hidden inside Sears. Not made obvious. Very time consuming with uncertainty in knowing what to do in dropping off car when office is closed.

Cons: Abrupt manner of Customer Service Rep when turning in the car; not friendly at all. I left my wallet in the small airport and he didn't bother to call me that evening - even though he had all my contact information, and on a more personal note he knew exactly who I was because he knows my husband; Alamosa is a small town, everyone knows everyone. As a result, I didn't realize I didn't have the wallet until I was 2 hours out of town the next morning, driving to another state. I had to turn around and go back to Alamosa with three dogs in the car, adding a significant amount of time to my trip and discomfort to my animals. It may sound like a small matter, but the fact was that he could have very well made an effort to be human and try to get my wallet back to me - I would have gone to pick it up if I had known I'd left it, and I would have met him someplace else if that was necessary. His complete disregard of my situation was uncalled for and very unprofessional; a little bit of kindness goes a long way in this world, but apparently that's not important to Anthony at the Alamosa Hertz office.

Cons: Waiting for my credit to be refunded for insurance purposes.

Cons: I received a reservation confirmation but when I arrived at the Enterprise I was told there were no vehicles. I drove there for nothing and the following day I did not receive a call to tell me if they resolved the problem. I didn't have s car the time entire time I was there.