Pros: After directly contacting all major car agencies and told there were no cars available, only SUV and big cars, I visited Kayak. The site showed Avis had a mid-size available. I grabbed it. Since I was worried about the Avis site and a direct call to the local office said no availability, I called the local office to reconfirm. Yes, they had my reservation. Routine after that.
Cons: Don't try last minute summer car rentals in Anchorage.
Sep 2 2016
STRANDED IN ANCHORAGE
Cons: This rental was doomed for failure and became a nightmare when I thought everything was taken care of. I booked the rental with my airline ticket on Sun Country airlines--it was a package deal. Evidently something Sun Country had worked out with Avis. So I paid/reserved my airline ticket and car rental on/through the Sun Country site. I did get a confirmation a week or two before my trip that I had a rental waiting for me in Anchorage. My flight was originally scheduled to leave Minneapolis-St. Paul about 3:35 p.m. on Monday Aug. 22nd. and would get into Anchorage after about roughly a 5 to 5 1/2 hour flight. With the time change this would make it arriving in Anchorage around 6 p.m. Alaska time. Allowing for time to get off the plane and find the rental counter I believe I had set my car pick-up time for 6:30 p.m. A couple of weeks before my trip the airline sent me an e-mail said there was a flight change and that mine would be about a half-hour later and not leave MSP until about 4:05 or 4:10 p.m. No big deal, so I thought. So when I began my trip, I didn't get into Anchorage until close to 6:30 p.m. and by the time I got off the plane and found the Car Rental counters it was probably getting close to 7 p.m. When I got to Avis and presented my i.d. and credit card she said I was supposed to pick that up downtown and that they closed at 7 p.m. I thought my reservation was at the Airport not at a location 4-5 miles away or whatever it was. How was I to know that it was there and not at or near the airport with a shuttle to get you there or to where the cars were located as is the case with any other company I have rented a car from. I am not from Anchorage or Alaska and had never been there so how was I to know that this was a "downtown" location and separate from the airport???!!!. Why would you or the airline rent a car to me to pick up at a downtown location that closed at 7 p.m. when my flight did not get in until 6:30 with no transportation provided by Avis as I would have had to take a taxi or whatever other transportation there was from the airport. But this is all moot as I found out that I would not have been able to rent the car there even if I had gotten there before they closed or gotten a car from the airport location as I found out they do not take a debit credit card, but you can reserve it with one. So I had to find a rental company that had a car available and took a debit card. When people book through you you need to let it be known in LARGE BOLD LETTERS that you do not take debit cards and need a regular credit card!!! You also need to let people know that you have two locations in Anchorage and that there is NO SHUTTLE TO THE DOWNTOWN LOCATION AND THAT THEY CLOSE AT 7 P.M. ALASKA TIME!!!. I bet this has happened many times to other people. Sun country Airlines is also responsible for this gaffe too as far as I'm concerned, especially when they push back the flight and there is a time difference-CDT to Alaska time.
Jul 24 2017
Pros: For what we wanted the car for it worked out perfect.
Cons: Our only complaint was apparently who ever used the car before us smoked in it and we did not care for that smell.
Jan 22 2016
Cons: The advertised low price was at a different location, not the airport. I paid 2X the price instead.
Feb 1 2016
car rental in Alaska?
Cons: They wanted to charge $15 per day for studded tires.
Apr 17 2016
Cons: Reservation inconsistent with experience.
Apr 28 2016
Pros: Loved the Mini Cooper and great customer service.
Jun 8 2016
Pros: Car was great. Great Gas mileage! Great room for a compact. We had a Toyota Yaris.
Cons: You booked me at the downtown Avis. The airport Avis was $50 more than quoted. I am not to happy about it! I don't think I will be booking with you again!
Jun 20 2016
Pros: Very accommodating with pickup and drop-off locations.
Jun 21 2016
Pros: Downtown location
Cons: Did not have the car ready on time and had to wait for about an hour to finally get the car
This hertz is in downtown anchorage not the airpor
Pros: Jeep Cherokee was excellent vehicle for our visit
Cons: Had to take taxi to and from hertz location 5 miles from Ted Stevens airport extra 46 dollars in taxi fare. This hertz location does not work with hertz in the airport. Book rental car with rental car located in airport. That was our mistake and we paid for it
Aug 5 2016
Easy process , price was good
Pros: Cheaper than airport rental , tax was available easy .. They call a cap for us . Easy process.
Cons: Expected toyo luv4 but got jeep compass . Car was not completely cleaned gas capacity was smallet than other car made worry og gas on my trip.
Sep 10 2016
Pros: Great service
Sep 13 2016
Great Hertz Rate Thru KAYAK!!
Pros: Kayak got me a great rate on a rental in Alaska for 11 days. It was a smooth and easy process, no hidden fees or hoops to jump through. Thanks!
Sep 20 2016
Cons: car was smaller than the ford focus reserved and smelled like a smoker had just gotten out of it. The smoke smell never went away.
Nov 3 2016
Clean and Reliable
Pros: It was over all a great experience. Friendly and helpful staff. Car was clean and ready to hit the Alaskan Hwy!
Cons: Unfortunately, I had to fill my whipper fluid with in the first day of using the vehicle.
Aug 10 2017
Cons: Supposedly you pay up front to save money. The added "Taxes" when you are there picking up the car were outrageous.