Pros: Really competent, efficient, and kind at the rental desk.
Jul 9 2016
Pros: Front desk at PWM was extremely helpful and nice.
May 31 2017
Pros: The entire experience was wonderful from start to finish
Oct 21 2015
Great customer service! Prompt in and out.
Cons: Price was 25% high and all the extra fees which total another 25% are very annoying
Apr 4 2016
Pros: Great cust service.
Apr 19 2016
Pros: Customer service was excellent. Easy to pickup and drop off.
Apr 25 2016
Pros: Car clean which was comfortable and performed well Desk staff was attentive and efficient, explained options to the contract well Good value
Cons: Did not like that the rental site did have the catagory of car I had requested and had been confirmed Although the alternative car drove well, it was unnecessarily larger and traveling the distance I did more expensive.
Apr 27 2016
Pros: The returned my ipad mini that I left in the truck!!! Thank you.
Jun 4 2016
Pros: The agent "Paul" at PWM recognized me as a regular customer and remembered my preferences. Rented a new Corolla. Excellent car and service.
Jun 19 2016
Pros: We found a great price for a car rental from Portland, Maine to Manchester, NH. We also LOVED our Elantra - great gas mileage, and the trunk fit all four of our suitcases.
Pros: The staff was excellent and the car was exactly as expected.
Jan 17 2016
Pros: Everything was great from beginning to end. The car as well as customer service /support
Feb 9 2016
Pros: Responsive staff on a car switch and emergency dropoff to another location due to weather. Staff was accommodating and friendly and we enjoyed the brand new DodgevDurango immensely.
Apr 7 2016
Pros: At the Portland jetport in Portland Maine customer service is excellent. Vehicle quality. Upgrades. Reception walked me to my car where it was driven to me and controls were fully explained. I never once have had an issue with Enterprise.
Cons: They pushed hard to sell insurance even though I was fully covered to rent.
Apr 9 2016
Pros: Drop off went as planned in Portland
May 9 2016
Pros: The staff at PWM airport was great!
May 9 2016
Pros: nice car
Jun 26 2016
Not what I expected from Enterprise
Pros: I reserved a compact SUV (Jeep Renegade or similar) for a week, agreeing to pay a good bit more than I could have for a smaller vehicle. My reservation was made a month in advance, and confirmed 24 hours ahead. When I arrived, no compact SUV's were available, no apology was made, and I was offered an "upgrade" to a full-size SUV or minivan - definitely NOT what I had in mind. I was then offered a VW Jetta for a $50 discount - which still left me paying about $50 more than it would have cost me had I reserved a compact car in advance from any of several other companies - but I was tired, it was late, an dI had no other viable options, so I settled for it. The customer agent tried very hard to get me to pre-purchase my gas - stating that gas stations were charging $0.20 more per gallon (not true - their price was the same.) He also stated that I would be charged only for the amount needed to top off the tank when I returned the car, which was in direct conflict with the sign on the wall behind him saying that I'd be charged for a full tank. I politely declined - twice. He said the care had been "pre-inspected" for damage and asked me to initial the "no damage" field. The garage was too dimly lit to see any damage, but, the next morning in daylight at my hotel, I found (and photographed) numerous scratches and dents. I also discovered that only one of the two key fobs worked. About mid-week through my rental, the "INSPEC" light came on every time I started the car, but when I called about it, I was told not to worry about it. When I returned the vehicle, no-one was around to check me in, but as I was walking away from the car, someone finally appeared, so I walked back just to make sure they didn't charge me for the scratches and dents (they didn't.) Overall, not a very satisfying experience, and certainly not up to the personalized service I've received in the past from Enterprise.
Jul 16 2016
Pros: I Am a Budget Fastbreak snob and gave Enterprise a shot and they were great. Clean car and great service.
Aug 10 2016
Pros: Expected a midsize car and was given a new Jeep Grand Cherokee with only 2,500 miles on it. Vehicle drove great and very reasonably priced.
Pros: I liked how close to terminal Hertz is, easy to pick up and drop off. Car was clean.
Cons: The car needed a tune up. Tried to exchange it twice but other locations were very remote and didnt have cars to give to me
Aug 6 2016
Excellent customer service
Pros: Seth was very helpful and pleasant to work with. I will definitely rent here again on my frequent visits to Maine.
Aug 23 2016
Pick up location was closed after pick up time
Cons: They never should have allowed the reservation to be made. I requested a 6pm pick-up time and the location closes at 6pm! I had to get a car at another location and go through the hassel of getting a refund on the first car. Not fun!
Aug 29 2016
I was charged extra above quote on my confirmation
Pros: Car was fine. No problems.
Cons: I was charged above the quoted price that was on my confirmation. The rep told me that this was airport taxes. Apparently, the booking was made for an off-site location rather than the airport, even though I was flying into the airport. I would not get a rental from this site again because of that. They should honor the quoted price.
May 6 2017
Good value for the $
Pros: Ease of pick up and delivery. Friendly service at the counter
Cons: Hyundai Elantra was one of the most uncomfortable seats I have ever been in.
May 15 2017
Pros: Car was clean and what we expected
Cons: I reserved the car online with my credit card, but had planned on my spouse driving. Was told when I got there that the drive had to match the credit card used.
May 31 2017
Pretty good, but please let my spouse also drive!
Pros: Pretty smooth overall. Nice car, too, for the price.
Cons: I didn't like that Hertz requires you to be part of their free membership to let a spouse become a driver for free. We were using Hertz for the first time and no mention was made of how we could sign up for the membership plan now so that my spouse could also drive the car for no extra charge. This should be offered regardless of membership. Please change your policy, Hertz.
Jun 15 2017
Pros: Ease of rental, clean car, ease of return
Cons: Distance from bus stop.
Jun 30 2017
Pros: The "upgrade" I was given was a pretty old Rogue - drove and felt like a cheap car.
Jul 9 2017
Cons: The pick-up location ended up not being at the airport. I had to uber from the airport to the "local" location. This was not upfront during my reservation.