Cons: Left rear tire was low on air - the dash light was lit and they released the car that way
The gas tank wasn't all the way full. Range when I picked it up was 340 miles. When I filled the tank all the way it was over 400.
Jan 10 2017
Quick and Great Customer Service
Pros: Dropoff was quick, and they even gave me a ride back to campus.
Jun 5 2017
Generally great, but car had been smoked in.
Pros: The car ran fine, and the paperwork was quick and easy
Cons: The car had been smoked in previously. The smell was mostly gone but still occasionally noticeable.
Oct 16 2017
Location was closed when I got there.
Cons: Reserved car ti pick up at noon on Saturday. When I got there shortly after noon, location was closed and door sign said they closed at noon. Nowhere in the reservation process did it indicate the location closed so early. Had to go to another car rental company to get car.
Nov 5 2017
Pros: After the hassle with the pick up and payment situation, I liked that they gave me an upgrade and free day.
Cons: I was told my husband could meet the driver and use my debit card to pay as I would be at work and could in no way meet anyone. Then when they showed up they told him no because I wasn't present. Also there was a while half of a dried up muffin under the drivers seat. Gross.
Pros: convenient and quick to do the rental - representative was courteous and efficient
Cons: ok not sure he charged me correctly - still waiting to see how the bill shakes out
May 8 2017
Pros: The car had good gas mileage and the pickup location was relatively close to home.
Cons: The agent at Hertz provided absolutely NO customer service. I arrived at 8:55, before the location opened, with a reservation. The first person in line. Still, he decided to process a group without a reservation before me. It took him 30 minutes to process that reservation since the car they had available wasn't clean. When he finally processed my car, they brought a dirty car. Later, when I was driving, I discovered the previous driver had spilled coffee all over the steering wheel which made it sticky and disgusting. Awful.
This places in the back of a building for a reason to go here shady pe
Pros: The man behind the counter looked homeless I wasn't sure if he robbed the place and I was going to be next I actually got the real staff or tied up in the back no uniforms I don't know who's who lady speak so fast and understand one word she said I am handicapped and they did leave me without a ride on route 9 weather is absolute no access to any public transportation period instead of getting a ride I was told where each person lived and how they could not drive me I would not get in the person's car anyway they look so shady 1 person lives in Malden in the other lives in lowelI i know that now That why I don't know
12 travelers who rented a car in Framingham gave the car agency they used an average rating of 6.7