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Location Desk Staff. Bedding. Weird policies. Cleanliness.
Hubby and I stayed 2 nights for our anniversary. It was great with a great location near the casino. Not a big fan of Cherokee. All the local eateries are dirty, overpriced, and none were very good. The only thing going for the entire are is the casino.
Large room, comfortable bed, free breakfast, nice massaging shower head, close to casino.
Staff was friendly close to casino. Housekeeping should be later since at casino all night. We only got service one day out of four because we slept til 2
The staff were friendly, the room was large, clean and comfortable, and the location is great as we were there to go to Harrah's Cherokee Casino. Easy walk to the casino. Nice view of mountain from our room. The breakfast was good, nothing to write home about, but was hot and substantial and the coffee was good too. Will definitely stay here again and again. There was nothing negative about our stay. We will be returning soon.
No clean linen, for breakfast the egg and sausage was fake. The quality of the tv sucked . On Thursday you can't check in before 4:00, but on Friday you check in early...just piss me off. But the bed was very comfortable. The sitting chair need to be a recliner....was not worth $150 a night
Everything - your staff is outstanding
Even though we don't gamble, we love this hotel for the location and great restaurants. We've stayed here multiple times as a fall getaway. Very convenient to drive to Bryson City and Nantahala Forest. Love the restaurants on-site: Ruth's Chris Steaks, BrIo Tuscan, Johnny Rockets, Uno, Starbucks. Beautiful decor with outdoor seating next to a natural creek. Room very clean and nice size. We will continue to stay at this hotel for our annual visit to NC mountains.
The room was nice and I got a great deal on it N/A
Nice hotel. Beds are super comfortable. Beautiful location in the Smoky Mountains. Plenty to do nearby like hiking, fishing, etc. Check out Mingo Falls if you go. Everything at the hotel is super expensive. Food and drinks are way overpriced.
Staff was helpful. Rooms were just not clean. Cigarette burns in furniture. Felt gross.
Friendly staff, clean. Mattress too soft.
Staff, indoor pool for our grandson, common area in lobby. Double beds - yikes.
The bathroom was not cleaned well there was hair on the toilet and several places in the shower.. And the staff doesn't seem to communicate well with each other...
We had driven 4.5 hours and so we arrived at 12pm it was too early to check in. We parked over in Harrah's parking lot and walked around and gambled for a bit and then checked in. The casino is literally right across the street so we walked over to check in before moving the car. Our room was ready, on time and the staff was pleasant and helpful. The room was incredibly clean and the bathroom was much larger than expected. We stayed in a King and the bed was super comfortable, so much so that I had no trouble falling asleep. If you don't eat at the casino (which is horribly expensive) or Wendy's, you will be going back down the mountain for anything to eat. Also, the eggs in the morning are powdered and you can tell. They taste terrible. Also, I was informed that there is a really bad drug and crime problem on the reservation and that there isn't much being done about it. With that said, we didn't have any problems but I would not leave anything of value out in sight in a vehicle. I think this might also be the reason why you have to have your room key to get into the lobby late at night.
It was walking distance to the casino don't let the pictures, showed it had a pool in the pool look like it had not worked in a long time it was really hot and we had to go to the creek
Right across from Casino Booked room under the impression the pool would be in working order and when arrived found out it was out of order and has been that way for some time! Should have been told this before booking! Need to update website and take pool off of amenities! Very frustrating!!!
A standard Day's Inn. Large room. Clean. Staff were very polite and accommodating. Right across the street from Harrah's.