Guest reviews of Hyatt Regency Chicago
-
All Reviews
-
Couples
-
Families
-
Business
-
Solo
Overall Rating
-
9.0 "Terrific location."9.9 "99%
liked the proximity to sightseeing ." 9.2 "92%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 8.9 "Easily accessible by car , said 89%." 9.7 "City centre within easy reach , said 97%." 8.7 "Near to public transport , according to 87%." 8.5 "85% thought it waseasy to get to the train station ." -
8.7 "Great service."9.3 "93% found the
staff to be very friendly ." 9.1 "91% thought theservice was very professional ." 8.3 "83% said theconcierge service was amazing ." 8.2 "Lovely bar service , according to 82%." 7.0 "70% werehappy with the shuttle service ." -
7.8 "Good breakfast."
-
7.5 "Good cleanliness."7.4 "74% said
rooms were clean ." 7.9 "79% thoughtit was clean ." -
7.1 "Internet works."10.0 "100% thought it was a
great value ." -
6.6 "Rooms are ok."6.4 "Only 64% said
rooms were big enough ." -
4.8 "Value below average."2.9 "The
price was too high for 71%." 2.3 "77% saidbeverages were too expensive ."
Overall Rating
-
8.9 "Bar is amazing."8.1 "
Lovely bar service , according to 81%." -
8.6 "Location is great."9.8 "98%
liked the proximity to sightseeing ." 9.2 "92%liked the proximity to shopping ." 8.9 "Easily accessible by car , said 89%." 9.8 "City centre within easy reach , said 98%." -
8.4 "Great service."9.2 "92% found the
staff to be very friendly ." 7.8 "78% said thereception staff was great ." 8.4 "84% said theconcierge service was amazing ." 8.1 "Lovely bar service , according to 81%." -
8.0 "Breakfast is good."
-
7.2 "Internet works."10.0 "100% thought it was a
great value ." -
6.6 "Average cleanliness."6.6 "Only 66% said
rooms were clean enough ." -
6.1 "Rooms are ok."6.6 "Only 66% said
rooms were clean enough ." 5.7 "Only 57% saidrooms were big enough ." -
5.9 "Average comfort."5.7 "Only 57% said
rooms were big enough ." 5.4 "For only 54%, thenoise level was all right ." -
4.8 "Value below average."3.0 "The
price was too high for 70%."
Overall Rating
-
8.9 "Location is great."9.9 "99%
liked the proximity to sightseeing ." 9.1 "Easily accessible by car , said 91%." -
8.2 "Great service."9.3 "93% found the
staff to be very friendly ." 7.8 "78% said thereception staff was great ." 8.3 "83% said theconcierge service was amazing ." -
7.6 "Good breakfast."
-
7.2 "Internet works."
-
6.9 "Average cleanliness."6.8 "Only 68% said
rooms were clean enough ." -
6.8 "Vibe was decent."
-
5.7 "Rooms are ok."6.7 "
Beds were acceptable for 67%." 6.8 "Only 68% saidrooms were clean enough ." 6.2 "Only 62% saidrooms were big enough ." -
5.6 "Pool is mediocre."
-
5.6 "Average comfort."6.7 "
Beds were acceptable for 67%." 6.2 "Only 62% saidrooms were big enough ." 5.4 "For only 54%, thenoise level was all right ." -
4.5 "Value below average."2.7 "The
price was too high for 73%."
Overall Rating
-
9.1 "Terrific location."9.0 "
Easily accessible by car , said 90%." 9.9 "99%liked the proximity to sightseeing ." -
8.9 "Bar is amazing."
-
8.7 "Great service."9.2 "92% found the
staff to be very friendly ." 9.1 "91% thought theservice was very professional ." -
8.2 "Food is delicious."
-
7.9 "Good breakfast."
-
6.5 "Rooms are ok."6.4 "Only 64% said
rooms were big enough ." 7.0 "70% said thebeds were comfortable ." -
6.3 "Average comfort."6.4 "Only 64% said
rooms were big enough ." 5.3 "For only 53%, thenoise level was all right ." 7.0 "70% said thebeds were comfortable ." -
4.8 "Value below average."
Overall Rating
-
9.2 "Terrific location."9.2 "92%
liked the proximity to shopping ." 9.9 "99%liked the proximity to sightseeing ." -
8.5 "Great service."9.3 "93% found the
staff to be very friendly ." 8.0 "80% said thereception staff was great ." 9.2 "92% thought theservice was very professional ." -
7.5 "Good breakfast."
-
7.3 "Good cleanliness."7.2 "72% said
rooms were clean ." -
7.0 "Internet works."
-
6.2 "Average comfort."6.6 "Only 66% said
rooms were big enough ." -
6.0 "Rooms are ok."6.6 "Only 66% said
rooms were big enough ." -
5.5 "Pool is mediocre."
-
4.7 "Value below average."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
9.4review from
Nice room; cool hotel No pool
-
7.4review from
My friend and I got there on a Thursday night. We asked the manager if we could get an upgrade since I was a gold member and the hotel was more than half empty. She denied us that courtesy. I would understand if the hotel was full but it was totally empty probably due to the bad weather so I will not stay here again
-
9.4review from
No compliants
-
10.0review from
From check in to check out, our stay at the Hyatt Regency was a superb experience. The staff was genuinely hospitable, and the entire facility was luxurious. The premium view is worth the extra $$$, as we had a breathtaking view of the river and lakefront. Definitely recommend. It was pricey, but definitely worth it. I really can't say anything else that was undesirable, as our stay was basically perfect.
-
7.7review from
Massive hotel. too big. very unpersonal. conference hotel and for group travel.
-
9.7review from
almost everything $65 for parking at their hotel. too much for guest
-
10.0review from
I enjoyed my stay. No recommendations for improvement T this time
-
10.0review from
Centrally located and accessible to tourist attractions. Friendly knowledgeable staff. Value priced.
-
9.7review from
Very clean comfortable room with a great view. Close to many areas we wanted to visit. Would definitely choose this hotel again.
-
10.0review from
Easy walk to many restaurant, sites and public transportation.
-
7.7review from
Location was great. Staff was nice. Workout facility adequate. The BIG bar and the common spaces were really neat. no convienent way to have towels replaced. You had to call housekeeping. Also the sink was small, no place to leave personal items on sink. Couldn't use the refrigerator because it was rigged to charge you for minibar items.
-
5.4review from
Check in was busy but efficient Because it was our 10th wedding anniversary I called to have a bottle of proseco waiting for us in the room. I was told they didn't have proseco but it was listed in the menu. The walls are paper thin. So much so not only could I hear the guy next door but I could also hear the person he was talking to on the phone. came downstairs to get my car from the valet and was told it would take 20 minutes. No one said anything when I checked in and there were no instructions that allowed you to call ahead from your room. Bathroom floor was sticky. Overall, the worse hotel visit.
-
9.1review from
Bed was to soft pillows
-
7.7review from
Overall good stay here, the lobby is great with friendly front desk staff and the Big Bar is pretty cool to grab a couple drinks. The rooms were clean and very comfortable. The bell hop that helped us with our bags was extremely rude and not helpful. Also the bartender we had was not very pleasant.
-
10.0review from
Hotel staff was friendly and polite on check-in. Hotel room was clean and spacious. Hotel decor has a contemporary and urban feel. Convenience store in lobby had healthy options for snacks. Dinner at the Steak restaurant located in lobby was delicious! Waitstaff was attentive without interrupting our dinner conversation. Conference rooms were far away down two escalators. Restrooms were difficult to find. One floor was under construction.
-
5.7review from
6th floor small square window with no peripheral view looking out at other buildings is not my idea of a view. $50 extra was a rip-off.
-
7.1review from
The room and hallways were dim and gloomy. Decor in the room and hallways was also not as modern and new as I would've expected.
-
7.7review from
$19.90 for 1 drink at the bar just plain legal theft
-
5.7review from
It was all average No high definition TV, no free paper, highly overpriced food.
-
6.8review from
Everything was nice except a few things. I would go there again. Walls are paper thin. Heard the couple next door. Paid for late check out, housekeeping came the 4 times with privacy sign up
-
7.4review from
The location was suburb We had bedbugs in our room! We called facilities and they took care of it right away and gave us a new room
-
6.8review from
We stay at Hyatt's quite a bit. The staff are always friendly and helpful. Beds were very comfortable. Our rooms were in the West Tower and the elevator noise was terrible! I felt like I was sleeping on a runway at O'Hare! The window seal in one room must have been leaking as there was water dripping from the top, and the bottom was all fogged up. The toilet quit working at some point in the night and had to be fixed the next morning. The tile grout in one shower was moldy. The other room had pine needles on the floor, and no working clock! Be aware that just about everything you touch will have a charge to it! When we left the valet threw one of our shopping bags into the trunk and broke something. We are a pretty easy group to deal with but this added up to too many negatives this time.
-
7.7review from
Bedrooms were nice and big. Bathrooms were good size. Staff was very nice. The carpet in the hallways is awful! So worn-out and dirty- it really was shocking how neglected the carpet was.
-
5.3review from
Restrooms Airport feeling
-
5.6review from
Staff was rude and not accommodate.
-
9.4review from
Nice room; cool hotel No pool
-
9.4review from
No compliants
-
10.0review from
From check in to check out, our stay at the Hyatt Regency was a superb experience. The staff was genuinely hospitable, and the entire facility was luxurious. The premium view is worth the extra $$$, as we had a breathtaking view of the river and lakefront. Definitely recommend. It was pricey, but definitely worth it. I really can't say anything else that was undesirable, as our stay was basically perfect.
-
9.7review from
almost everything $65 for parking at their hotel. too much for guest
-
10.0review from
I enjoyed my stay. No recommendations for improvement T this time
-
10.0review from
Centrally located and accessible to tourist attractions. Friendly knowledgeable staff. Value priced.
-
9.7review from
Very clean comfortable room with a great view. Close to many areas we wanted to visit. Would definitely choose this hotel again.
-
10.0review from
Easy walk to many restaurant, sites and public transportation.
-
9.1review from
Bed was to soft pillows
-
10.0review from
Hotel staff was friendly and polite on check-in. Hotel room was clean and spacious. Hotel decor has a contemporary and urban feel. Convenience store in lobby had healthy options for snacks. Dinner at the Steak restaurant located in lobby was delicious! Waitstaff was attentive without interrupting our dinner conversation. Conference rooms were far away down two escalators. Restrooms were difficult to find. One floor was under construction.
-
7.4review from
My friend and I got there on a Thursday night. We asked the manager if we could get an upgrade since I was a gold member and the hotel was more than half empty. She denied us that courtesy. I would understand if the hotel was full but it was totally empty probably due to the bad weather so I will not stay here again
-
7.7review from
Massive hotel. too big. very unpersonal. conference hotel and for group travel.
-
7.7review from
Location was great. Staff was nice. Workout facility adequate. The BIG bar and the common spaces were really neat. no convienent way to have towels replaced. You had to call housekeeping. Also the sink was small, no place to leave personal items on sink. Couldn't use the refrigerator because it was rigged to charge you for minibar items.
-
7.7review from
Overall good stay here, the lobby is great with friendly front desk staff and the Big Bar is pretty cool to grab a couple drinks. The rooms were clean and very comfortable. The bell hop that helped us with our bags was extremely rude and not helpful. Also the bartender we had was not very pleasant.
-
7.1review from
The room and hallways were dim and gloomy. Decor in the room and hallways was also not as modern and new as I would've expected.
-
7.7review from
$19.90 for 1 drink at the bar just plain legal theft
-
6.8review from
Everything was nice except a few things. I would go there again. Walls are paper thin. Heard the couple next door. Paid for late check out, housekeeping came the 4 times with privacy sign up
-
7.4review from
The location was suburb We had bedbugs in our room! We called facilities and they took care of it right away and gave us a new room
-
6.8review from
We stay at Hyatt's quite a bit. The staff are always friendly and helpful. Beds were very comfortable. Our rooms were in the West Tower and the elevator noise was terrible! I felt like I was sleeping on a runway at O'Hare! The window seal in one room must have been leaking as there was water dripping from the top, and the bottom was all fogged up. The toilet quit working at some point in the night and had to be fixed the next morning. The tile grout in one shower was moldy. The other room had pine needles on the floor, and no working clock! Be aware that just about everything you touch will have a charge to it! When we left the valet threw one of our shopping bags into the trunk and broke something. We are a pretty easy group to deal with but this added up to too many negatives this time.
-
7.7review from
Bedrooms were nice and big. Bathrooms were good size. Staff was very nice. The carpet in the hallways is awful! So worn-out and dirty- it really was shocking how neglected the carpet was.
-
5.4review from
Check in was busy but efficient Because it was our 10th wedding anniversary I called to have a bottle of proseco waiting for us in the room. I was told they didn't have proseco but it was listed in the menu. The walls are paper thin. So much so not only could I hear the guy next door but I could also hear the person he was talking to on the phone. came downstairs to get my car from the valet and was told it would take 20 minutes. No one said anything when I checked in and there were no instructions that allowed you to call ahead from your room. Bathroom floor was sticky. Overall, the worse hotel visit.
-
5.7review from
6th floor small square window with no peripheral view looking out at other buildings is not my idea of a view. $50 extra was a rip-off.
-
5.7review from
It was all average No high definition TV, no free paper, highly overpriced food.
-
5.3review from
Restrooms Airport feeling
-
5.6review from
Staff was rude and not accommodate.
