Attention to detail was spectacular, gave over and beyond service
Parking is terrible
Location and friendly staff
Bar, location and staff
Repeat customer despite living in the City
Loved the customer service from front desk to rooftop bar staff. I keep going back to hotel even though I live in the city.
Rooftop bar and restaurant were excellent with must-see views. Spacious room with a great shower, nespresso machine, and a very comfortable bed.
Room faced Michigan Ave and was very noisy (sirens, etc.) A white noise machine would have been helpful.
Favorite “Stay-cation” Spot
Clean, great location, friendly and professional staff. Love coming here to take a break. I can often find a pretty decent rate considering the location.
To upgrade or Not
The fact that I was offered a room upgrade for approximately $100 in totally (all 3 nights combine) and great views.
The fact that this upgrade was right against an elevator on the 11th floor (1101). Throughout the stay, you could hear the elevator go up and down, the guest talking loud coming out and going into their hallways. But importantly for a Photographer, that giant TRUMP sign taking away from my cityscape photos. My suggestion would be to place any upgrades away from the main hall where the elevator is and to ask the guest questions such as, “Is this your anniversary or honeymoon “.
Location and nightlife
Another Good Experience
My go-to hotel for “stay-cations” in the city.
Favorite Hotel in Chicago
Love, love, love this hotel. Fantastic location. Professional and very friendly staff. Clean, modern rooms. Absolutely love it.
Probably being a little picky here, but I couldn’t get the Netflix to work on my TV in the room. Totally reaching here....this place is great.
LondonHouse makes you feel like a VIP.
The rooms were fantastic, the location was perfect, and the roof top lounge provides the best views of the city.
Room was small and oddly shaped. Could not get wait staff to take our order in the restaurant which was fine since menu didn't look appetizing anyway.
Not so impressed
Modern, relatively new, comfortable room except for shower head. Nice staff but had to wait on my room way past the 4p check-in time. Staff gave me water and premium internet because I had to wait so long for room.
I have the Hilton app and credit card. I was allowed to pick my room, so I did on the app. I did not get the room I selected. I arrived early. Was told my room was not ready. By 4 p (check-in time) it was not ready; not ready by 4:45p (yet I saw several checking in at 4p). I had to leave for dinner and opera (couldn't change into the intended clothes because of the room not ready). Shower head doesn't allow for focused stream; took a while to rinse thick hair.
Welcome to the LondonHouse Chicago, Curio Collection by Hilton, a modern hotel set within the iconic London Guarantee & Accident building in the heart of Chicago. Find yourself on the iconic Chicago River, on the corner of Wacker Drive and Michigan Avenue, just minutes away from Millennium Park and the city's theater and business districts. Embodying elegance, outspoken design, and first-class service, the LondonHouse Chicago hotel is one of the city's foremost new hotels. Each spacious guest room features a 55-inch HDTV, complimentary WiFi, and high-tech design features. All rooms exude modern style and timeless elegance. Upgrade to a suite for extra comfort and a separate living area whilst enjoying spectacular views of the Chicago River. Visit LH, our tri-level rooftop bar to sip cocktails and take in some of the best views Chicago has to offer. Work out at the modern fitness center, offering a range of cardio machines and stationary weight-lifting equipment. Find solace at the onsite spa, a serene and calming space where you can enjoy massages and facials as well as beauty treatments such as manicures and pedicures. With 25,000 ft. of meeting and event space, the LondonHouse Chicago hotel can comfortably accommodate conferences, weddings, social galas, board meetings, and everything in between. Accessible rooms are also available.
Based on 3,669 reviews
Value for money
Policies vary by room type and provider.