A lovely stay!
The hotel and its location were beautiful, and the staff was extremely nice and helpful. The price was great, and we had an excellent stay!
That we eventually had to leave. Everything was wonderful!
One of the most sophisticated hotel of Chicago
Decoration and restaurant
European flair in the heart of Gold Coast.
Loved the style, convenience and exceptional service.
Location of ice machine? Signage was inaccurate. Fron desk promised to send some one to show me--but this took 2 calls.
Sofitel is the Best
Another great Sofitel property. The facility, food, etc., all top-notch. And staff could not be nicer ....
Great location a few steps from the best shopping and restaurants in Chicago. Very friendly and professional staff.
Great location, great value for the price.
Staff need to stop acting so high fallutin. Yes it is the Sofitel, but you still work for me.
Great place to stay
Large rooms and bathrooms. Plenty of fast elevators. Great location for the north end of the Magnificent Mile.
More attention to detail could be provided to the cleanliness of the shower area. Several areas of black mildew in the grout of the shower wall.
Horrible customer service
The rooms were nice, but our room had not been properly cleaned. There was an empty wine bottle in the trash, a stain on the carpet, and dirt on the bedspread. The location is great for exploring the city. A block from Michigan Ave, the beach, and Rush street.
The customer service was not good. We waited 30-45 minutes for our bags to be brought up to our room and finally had to go down to get them. There were two bellmen standing in the lobby doing nothing and our luggage was just sitting there. As mentioned the room was not properly cleaned which is never a good feeling when you are staying in a hotel. I requested a late check-out and was immediately told "No due to someone else staying in our room and they needed to clean it". He then asked what room we were staying in. He again said it wasn't possible as someone was staying in that room and they would need to clean it. When we checked out I forgot a brand new shirt I bought while staying there. I rarely hang things in the closet and had done so since it was a new shirt. I realized this the next day and called and again was given horrible customer service. They told me it was not in the room and that nobody stayed in that room the night before so they couldn't help me. Obviously, the maid who cleaned that room took it, but they accepted no responsibility for that. Not to mention they couldn't give us a late check-out due to another guest needing the room. It's a shame the customer service was so bad because it is a nice hotel in a great area of the city.
Nice place but Parking was overpriced.
I would have preferred a discount on the Parking for staying in the hotel.
Great location & value
Great spot. Conveniently located. Pleased overall with the property.
great value, great service
we were traveling with our toddler. the hotel crib came with complimentary johnson & johnson toiletries and a stuffed bear. the room was clean, comfortable and spacious enough to be tolerable with a toddler in the same room. the bathroom was spacious, in excellent condition and well-appointed. we were on a high floor and had a great view of the city.
it would've been great to have iPhone charging docks/stations. we forgot to bring one charger.
Sofitel Chicago Magnificent Mile provides 4-star downtown Chicago hotel accommodations minutes from Lake Michigan, Navy Pier, the Museum of Contemporary Art, Millenium Park, the John Hancock Center, the Chicago Water Tower, and upscale boutiques. Designed by French architect Jean-Paul Viguier, our downtown Chicago hotel is a 32-floor prism of glass, boasting 415 rooms, including 33 luxurious suites. Embrace modern design and rich architectural legacy at Chicago's most stunning downtown hotel.
Based on 12,735 reviews
Value for money
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