Other than the difficulty with bed entry and egress issues for a couple, this hotel was sufficient for our needs.
4 stars
citizenM Chicago Downtown
Photos of citizenM Chicago Downtown
Overview
Hotel with a fitness center, steps from Michigan Avenue A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour business center, a coffee shop/cafe, and coffee/tea in a common area. Housekeeping is available on request. CitizenM Chicago Downtown offers 280 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers. This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and irons/ironing boards. Housekeeping is provided on request. Recreational amenities at the hotel include a fitness center.
Amenities at citizenM Chicago Downtown
- Fitness center
- Restaurant
- Bar/Lounge
- Free Wi-Fi
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
Accessibility and suitability
- Increased accessibility
- Elevator
- Accessible by elevator
- Hypoallergenic pillow
- Allergy-free room
- No smoking
- Non-feather pillow
- Upper floors accessible by elevator
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- Tablet
- TV
- Smartphone dock
Services and conveniences
- Business center
- Safety deposit box
- Meeting/Banquet facilities
- Key card access
- Express check-out
- 24hr front desk
Bathroom
- Shower
- Hairdryer
- Toilet
- Toilet paper
Bedroom
- Socket near the bed
- Clothes rack
- Wardrobe or closet
Dining
- Restaurant
- Bar/Lounge
- Refrigerator
General
- Telephone
- City view
- Storage available
Laundry
- Iron and ironing board
Workspace
- Desk
Fitness
- Fitness center
Reviews of citizenM Chicago Downtown
9.0
Wonderful
1093 verified ratings
Wonderful
720
Very good
191
Good
87
Okay
31
Fair
26
Mediocre
13
Poor
25
Summary of reviews
Guests say
Guests generally praised the hotel's excellent location and cleanliness, highlighting the modern amenities and comfortable beds. However, some guests experienced issues with service, particularly regarding check-in procedures and staff responsiveness. Overall, it seems to be a good choice for those who prioritize location and cleanliness over traditional hotel services.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
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Score by provider
9 out of 10
517 reviews
8.9 out of 10
36 reviews
8.1 out of 10
16 reviews
9 out of 10
2 reviews
All reviews
It was fabulous. Great experience. When I’m in Chicago this is where I’ll stay
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the breakfast at citizenM Chicago Downtown?
You can expect a breakfast with lots of choices and a great atmosphere.
How are the beds at citizenM Chicago Downtown?
The beds are comfortable, but the rooms are more suitable for one person than two due to the bed layout.
What are the unique features of the rooms at citizenM Chicago Downtown?
The rooms are run off an iPad, have a modern layout, and offer a comfortable king bed.
Is citizenM Chicago Downtown suitable for couples?
Yes, it's perfect for couples, with a comfortable king room and a great city view.
What are the main highlights of the hotel facilities at citizenM Chicago Downtown?
The hotel offers a professional gym with rare machines, a cute app to control room features, and a great price-value ratio.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Take Advantage of the Nearby Attractions
The hotel's proximity to popular attractions such as the Chicago Theater, Chicago Riverwalk, and Millennium Park makes it an ideal choice for exploring the city on foot.
Be Mindful of Room Size
Some guests found the rooms to be on the smaller side, especially for two people with large luggage. Consider this when booking to ensure a comfortable stay.
Check the Room Amenities
While the hotel offers modern amenities such as an iPad for room control, some guests experienced glitches with the technology. It's advisable to check the functionality of in-room devices upon arrival.
Consider Parking Options
If arriving by car, be aware that the hotel's parking options may be limited, and street parking can be challenging. It's recommended to explore parking arrangements in advance.
Explore the Hotel's Technology
Embrace the hotel's modern vibe and take the time to familiarize yourself with the room's technological features, such as mood lighting and iPad controls, for a unique and enjoyable experience.
Request Daily Room Service
The hotel does not automatically provide daily room cleaning unless requested. If you prefer regular housekeeping, it's advisable to communicate this with the staff.
Be Mindful of Noise Levels
While some guests found the rooms to be quiet, others mentioned issues with noise and the lack of soundproofing. Consider this when selecting a room, especially if you are sensitive to noise.
Check for Special Events
If planning a visit during peak seasons or events, such as the Chicago Marathon, be mindful that the hotel may experience higher occupancy and potential staffing challenges.
Engage with the Staff
The hotel's staff received praise for being friendly and accommodating. Don't hesitate to engage with them for recommendations or assistance during your stay.
Location
80 East Wacker Place, Chicago, IL 60601
What's nearby
- Michigan Avenue Bridge227 yd
- Chicago Theater281 yd
- Millennium Park0.3 mi
- Art Institute of Chicago0.5 mi
- Magnificent Mile0.5 mi
- Michigan Avenue0.5 mi
- Chicago Board of Trade Building0.7 mi
- Museum of Contemporary Art0.7 mi
- River North0.8 mi
- Willis Tower0.8 mi
- Grant Park0.8 mi
- Navy Pier1.1 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about citizenM Chicago Downtown
Low season | February |
|---|---|
High season | June |
Average price (weeknight) | $229 |
Average price (weekend night) | $268 |
When to book a room at citizenM Chicago Downtown
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at citizenM Chicago Downtown
FAQs when booking at citizenM Chicago Downtown
Nearby hotels and places to stay
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See most recommended stays in ChicagoGood to know
Value for money | 8.8 |
|---|---|
Distance to city center | 0.8 mi |
Nearest Airport | Chicago Midway |
Distance to airport | 9.3 mi |
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