Pros (+) Very friendly staff, the room had an extra shade to keep the room very dark for falling asleep, and the room was clean.
Cons (-) Our shower drain was clogged and the room has bad lighting.
2 stars
Best Western Chula Vista/Otay Valley Hotel
4450 Main Street, Chula Vista, CA 91911-6508, United States
Chula Vista, CA
See location+1 619 422 2600Photos of Best Western Chula Vista/Otay Valley Hotel
Overview
Located 14 miles south of Downtown San Diego and four miles from the US-Mexico border, the Best Western Chula Vista/Otay Valley Hotel places you near both business and leisure activities alike! For those seeking fun and excitement, check out a concert at the North Island Credit Union Amphitheater, or a family-fun day at Sesame Place Theme Park. See the sights and sounds of Coronado Island along with one of the city’s best beaches or delight your taste buds at one of the Gaslamp Quarter's many bars and restaurants. With major companies like Sony and Panasonic located in Otay and just across the border in Tijuana, business travelers can commute conveniently to their offices. Our hotel offers everything you need to travel well: timeless guest rooms, free Wi-Fi throughout the hotel, free parking, free hot breakfast, and an outdoor pool open year-round. For a warm welcome, a rewarding stay, and truly exceptional value, choose the Best Western Chula Vista/Otay Valley Hotel.
Latest deals for Best Western Chula Vista/Otay Valley Hotel
Amenities at Best Western Chula Vista/Otay Valley Hotel
- Snorkeling
- Outdoor pool
- Fitness center
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
- Wi-Fi available in all areas
- TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Conditioner
Accessibility and suitability
- Entire unit wheelchair accessible
- Increased accessibility
- Roll-in shower
- Elevator
- Shower chair
- Accessible by elevator
- Adapted bath
- No smoking
- Lowered sink
- Upper floors accessible by elevator
- Designated smoking area
Things to do
- Hiking
- Fishing
- Golf
- Cycling
- Scuba diving
- Diving
- Snorkeling
- Horse riding
- Water park
- Windsurfing
Services and conveniences
- Business center
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Key card access
- Express check-out
- 24hr front desk
Dining
- Microwave
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Bathroom
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Pool and spa
- Heated pool
- Hot tub
- Outdoor pool
Media and entertainment
- Radio
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
General
- Telephone
- Carpeted
- Storage available
Bedroom
- Alarm clock
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Parking and transportation
- Free parking
Family friendly
- Complimentary breakfast
Fitness
- Fitness center
Reviews of Best Western Chula Vista/Otay Valley Hotel
7.3
Good
1537 verified ratings
Wonderful
496
Very good
270
Good
225
Okay
114
Fair
147
Mediocre
95
Poor
190
Summary of reviews
Guests say
Guests appreciated the hotel's location and some aspects of the service, particularly from the morning staff. However, many reviews highlighted significant cleanliness issues, including dirty bathrooms and cockroaches. Service was also criticized, especially during the evening shifts, with reports of unhelpful staff and maintenance issues. Overall, while the hotel has potential, improvements are needed in cleanliness and service quality.AI-Generated from customer reviews
Reviews(6)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
7.4 out of 10
44 reviews
6.9 out of 10
6 reviews
All reviews
Pros (+) Staff
Pros (+) It was a fun, cozy stay. Not a 5 star place but for a little weekend stay not bad the breakfast was really good too
Cons (-) The room smelled kinda bad and the elevator was broken.
Pros (+) We stayed here one night. A wonderful location, great sized room, great experience, and my favorite part was the gym in the building because they had perfect equipment to get in a great workout.
Cons (-) Nothing I didn't like.
Pros (+) Customer service rep Hector did EVERYTHING to make up for all of Cheryl's lack of helpfulness.
Cons (-) Customer service rep Cheryl lacks ALL the qualities needed to be in the position she is in.
Pros (+) Value for the dollar was good on short mitive
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the best nearby attractions?
The hotel is conveniently located near Len Moore Skate Park, Cricket Wireless Amphitheatre, and Chula Vista Nature Center, offering a variety of activities for guests to enjoy.
How is the quality of the breakfast?
Many guests have praised the complimentary breakfast, describing it as awesome and exceptional, exceeding their expectations. However, some have mentioned that it could use more variety and healthier options.
Is parking readily available?
The hotel offers free parking with good lighting, providing convenient and safe parking right next to the rooms.
What can guests expect from the customer service?
Guests have highlighted the friendly and polite customer service, particularly praising the front desk staff for being very helpful and attentive.
How is the cleanliness of the rooms?
While many guests have found the rooms to be clean and spacious, some have expressed concerns about cleanliness, mentioning issues such as stained carpets and the need for maintenance in certain areas.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room Away from the Freeway
Some guests mentioned that rooms facing the street or freeway can be noisy, so consider requesting a room away from these areas for a quieter stay.
Check Room Cleanliness
While many guests praised the cleanliness, some mentioned issues with room cleanliness, such as strange smells and unclean carpets. It may be helpful to check the room upon arrival and report any issues to the staff promptly.
Consider Bringing Earplugs
Due to its proximity to the freeway, some guests noted that the noise level can be bothersome, especially for light sleepers. Bringing earplugs may help ensure a more restful stay.
Explore Nearby Attractions
The hotel is conveniently located near various attractions, including Len Moore Skate Park, Cricket Wireless Amphitheatre, and Otay Ranch Town Center, providing ample options for entertainment and leisure activities.
Request Maintenance Attention
A few guests reported issues with room amenities, such as non-functioning toilets and broken tiles. If you encounter similar problems, promptly notifying the staff can lead to a quicker resolution.
Enjoy the Complimentary Breakfast
Several guests praised the hotel's breakfast, highlighting it as a standout feature. Take advantage of the complimentary breakfast to start your day on a positive note.
Be Mindful of Smoking Areas
Some guests mentioned designated smoking areas and noted that smoke could enter nearby rooms. If sensitive to smoke, it may be beneficial to inquire about room locations in relation to these areas.
Consider Room Selection for Noise
Guests mentioned that rooms adjacent to the pool area or near the gas station could be noisy. When selecting a room, it may be helpful to consider these factors for a more peaceful stay.
Utilize the Fitness Center
If you enjoy staying active, the hotel offers a fitness center, providing an opportunity to maintain your exercise routine during your stay.
Check for Special Offers
Some guests reported issues with security deposits and mentioned receiving discounts for inconveniences. It may be beneficial to inquire about any special offers or discounts available during your stay.
Location
4450 Main Street, Chula Vista, CA 91911-6508
What's nearby
- Len Moore Skate Park1.5 mi
- Cricket Wireless Amphitheatre1.9 mi
- St Mark's Lutheran Church3.2 mi
- Atlantis Laser Tag3.9 mi
- Otay Ranch Town Center4.5 mi
- Chula Vista Municipal Golf Course4.8 mi
- Sunset View Park5.1 mi
- Chula Vista Nature Center5.3 mi
- Eastlake Country Club5.6 mi
- Speed Circuit Family Fun Center6.2 mi
- Silver Strand State Beach6.7 mi
- Salt Creek Golf Club6.9 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Best Western Chula Vista/Otay Valley Hotel
Low season | January |
|---|---|
High season | July |
Average price (weeknight) | $125 |
Average price (weekend night) | $148 |
When to book a room at Best Western Chula Vista/Otay Valley Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Best Western Chula Vista/Otay Valley Hotel
FAQs when booking at Best Western Chula Vista/Otay Valley Hotel
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See most recommended stays in Chula VistaGood to know
Value for money | 7.4 |
|---|---|
Distance to city center | 4.2 mi |
Nearest Airport | San Diego |
Distance to airport | 13.3 mi |
Everything you need to know for your stay in Chula Vista
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