Cons: I placed a rental got there and the representative was rude and said my car wasn't there and to go to the airport and pick up my car there. He then gave me 2 options on cars that would cost more than what I wanted to pay and said sorry but I can't help you. I called the rental place by the airport and they said I had to pay $350 for 2 day rental and I'm like no it's not my fault my vehicle wasn't there where it was suppose to be. I will never try to rent from them again
Sep 15 2016
Great customer service!
Pros: Everything was great at this drop off location!
Pros: I only rent from this location due to close proximity to where I work and live, or the Balboa Ave location. Both rock!
Cons: I had a leaky tire due to a nail and was disappointed there was not a full size replacement. Not having one added a five hour travel delay. I coordinated services with Enterprise through my auto insurance carrier, Geico. They allowed a full service tow back to Las Vegas Airport where I received a replacement quickly! Drove back to state line, for my friends. Despite the delay we made it home safely. I also received an additional 10% off a great 5 day rental rate!
Dec 31 2016
Pros: I like the free upgrade. I didn't have any problems with the vehicle at all.
Cons: Seems like they were under staffed. Long line and wait for the counter as well getting the vehicle.
Pros: We picked up our rental in Fullerton CA. The person Went above and beyond and picked us up From the Train station and gave us a better vehicle that better suited our needs. Also Buget Opened up a hour earlier than the other car rental Companies. Since our train came in around 7:00 AM that made a huge decison in choosing Budget. Drop off went smooth as well overall a pleasant Car rental and the smoothest of the last 4 that I have had.