Cons: Kayak needs to update Hertz' Chula Vista address
Feb 21 2016
Cons: I wish I didn't have to pay for the extra $40 to d/o my car at the other branch
Mar 11 2016
Overall value for money
Pros: Convenient place to pick up the car which was small in US terms but perfectly acceptable for me. Cleanliness of the car was OK and the fuel consumption was excellent. So no complaints
Cons: The pick up process is always longer and more complex than I would like - even though it was a quiet Saturday morning it still took over half an hour before I finally drove the car away. All car hire places are like this but it was better than the delays I have endured in airports.
Apr 3 2017
Renting a car?
Pros: I like the location and access.
Cons: I didn't like the choice of cars made available.
Even though I called for a 10:00 pick up, I didn't leave site until 11:00!!. The upsale was a kill joy. You wanted me to upgrade but couldn't handle regular rental. Check out was a nitemare. Salespeople late and not helpful.
Jan 11 2018
Absolutely great experience.
Pros: We got a brend new Caravan for 10 days trip. Originally it was SUV for $511.00 but we had an offer to change it for a better car without any hesitation or extra pay. Exelent service. Rep by name Carlo even drove me home after I drop off the car at the office.
12 out of 10. Highly recommended.
Cons: I placed a rental got there and the representative was rude and said my car wasn't there and to go to the airport and pick up my car there. He then gave me 2 options on cars that would cost more than what I wanted to pay and said sorry but I can't help you. I called the rental place by the airport and they said I had to pay $350 for 2 day rental and I'm like no it's not my fault my vehicle wasn't there where it was suppose to be. I will never try to rent from them again
Sep 15 2016
Great customer service!
Pros: Everything was great at this drop off location!
Pros: We picked up our rental in Fullerton CA. The person Went above and beyond and picked us up From the Train station and gave us a better vehicle that better suited our needs. Also Buget Opened up a hour earlier than the other car rental Companies. Since our train came in around 7:00 AM that made a huge decison in choosing Budget. Drop off went smooth as well overall a pleasant Car rental and the smoothest of the last 4 that I have had.
Pros: I only rent from this location due to close proximity to where I work and live, or the Balboa Ave location. Both rock!
Cons: I had a leaky tire due to a nail and was disappointed there was not a full size replacement. Not having one added a five hour travel delay. I coordinated services with Enterprise through my auto insurance carrier, Geico. They allowed a full service tow back to Las Vegas Airport where I received a replacement quickly! Drove back to state line, for my friends. Despite the delay we made it home safely. I also received an additional 10% off a great 5 day rental rate!