10.0 ExcellentApr 29 2021
Newer car would have been better
8.0 ExcellentDec 8 2020
Overall was good. But it wasn’t explained to me about the flex fuel option on the dodge that I rented (e85/gasoline). Also, I wasn’t told that the vehicle was a 6 cylinder van. I would have requested a 4 cylinder to save on gas, although the van did not waste as much gas as I thought it would I know I spent a little more than I would have in a 4 cylinder vehicle. I didn’t know how to use the car remote to open the van doors and trunk doors. I had to figure that out on my own. I just think a better explaination about a vehicle being rented would help the customer ease into a vehicle that’s being rented given that some might not drive a vehicle that have certain options like remote doors and flex fuel. But overall we had a great experience. Thank you
10.0 ExcellentAug 13 2019
The staff was amazing when I dropped off the vehicle rather than when I picked it up.Be more bubbly and courteous when helping customers out the whole process of picking up for me was awkward.
2.4 MediocreMay 28 2019
The staff was friendly, and courteous. But was extremely under staffed. The van I rented ran well For the long wait time (1 hr 15 min), and all the other foul ups, the Rep gave me a gas bonus.I already reserved online. So confirmation with the ID and credit card should all be that is needed, but it seems useless. As I had to register as if the online process is worthless. The minivan I rented, was dirty inside, & outside. It had stain marks on the seats, and carpet. The gas was not full
2.0 MediocreOct 18 2018
Totally UnsatisfactoryWhat good is it having a secured credit card that I can use all over the world but can't rent a car here in the United States? Doesn't make a lot of sense.
10.0 ExcellentApr 10 2018
Enterprise Rocks!It has always been my experience that Enterprise offers the best "value priced" service. It has been many years since I have had a need to rent a vehicle but my car developed a mechanical issue just prior to a planned road trip. I am so glad that I went with Enterprise. The entire staff was friendly, courteous, and highly responsive. Enterprise has been and always will be my first stop for vehicle rentals.
7.6 GoodSep 30 2017
Car was clean and comfortableReturning the car took nearly 35 minutes just to wait and hand over keys
7.2 GoodDec 31 2016
I like the free upgrade. I didn't have any problems with the vehicle at all.Seems like they were under staffed. Long line and wait for the counter as well getting the vehicle.
8.4 ExcellentDec 1 2015
Great Service!I only rent from this location due to close proximity to where I work and live, or the Balboa Ave location. Both rock!I had a leaky tire due to a nail and was disappointed there was not a full size replacement. Not having one added a five hour travel delay. I coordinated services with Enterprise through my auto insurance carrier, Geico. They allowed a full service tow back to Las Vegas Airport where I received a replacement quickly! Drove back to state line, for my friends. Despite the delay we made it home safely. I also received an additional 10% off a great 5 day rental rate!