Clayton Hotels

Excellent location. Friendly, welcoming staff. Spacious, airy, light, clean, comfortable room.

Lack of healthy options served at breakfast.

Hotel was conveniently located and offered everything we needed as far as the room was concerned. Very easy and professional check-in. Very clean and aesthetically appealing. Would definitely stay there again.

Had a wonderful continental breakfast bar complete with hot waffles. Only problem I encountered was that there was no sugar free syrup for those of us who need it. When I inquired I was told that that they usually have it but were out.

- The friendliness of the staff was top-notch. - The shower head was very nice and made for a good shower experience. - Above average breakfast. - Good location. - Great value for the money and would stay again.

Bathrooms are rather small. When drying off with a towel, must step outside the bathroom into the main room to adequately dry off. - Bathroom tub appeared stained. - Bed was a little too firm for me and awakened several times to get more comfortable. - Hair dryer had an issue where it was difficult to reinsert back into its holder.

Good value for your money. If you expect a five-star Hilton service at a $40 motel - stay away. But if you just need a place for overnight rest, without any extra frills, you'll be fine.

Quick, located right of 95.

Pool was open til 9 which was great for night swimming!

Grab and go breakfast.

Staff, the room was not clean at all.

the two guys from the front desk were nice.

no remote to tv, laundry room had no way to give change and the soap thing was out of order. a couple of the lights didn't work.

Quietness

Location name duplicates another property by Hampton inn but is 12 miles east therefore creating confusion.

Staff was friendly, room was clean, bed was comfortable, both air and heat worked fine, housekeeping was prompt, wifi was problem free, breakfast was just fine. Repair of loose shower curtain rod was immediate as soon as it was reported.

The hot water was hot. The cold water was cold.

No amenities at all. A bare-bones room.

room ok

old building; refrigerator is very small; tv is of old generation; no tap beneath water fountain in bath area; some cracking noise comes from the walls that makes difficult to sleep; water sink in kitchen is very small (makes difficult to clean dishes)

Location was OK, close to what I needed to accomplish

Motel needs a major rehab, cushions on chairs have tears, foul odor in rooms (had to change my room) tiny bathrooms (hit my head on towel hanger couple of times getting off the toilet) Noisy guests at night prompted security intervention several times. Resembles 70's party joint. If you like to wake up rested in the morning to be ready for important tasks you have to do, I advise you to drive a few miles further down the Blvd to find an alternative motel.

Cleanliness of the room and location

Sink was a little stopped up they could expand on the parking lot

price and location are good

One day there was no breakfast available - even though I checked many times during the morning. This might have been because there were many people staying in the lobby area-I suspect if any food was put out it would have been gone in a snap.

the layout was better than the previous one so that was cool.

Staff was friendly and helpful.

Hotel was under renovation at the time of our stay. The room was not cleaned on the 2nd day and upon our late return we had to call to ask for clean towels.

Convenience, Professionalism of staff

NO

The location and close to my job and my child's school.

The pillows too soft.

Location was great

Dirty front desk. There was dust everywhere. Inside pool was closed. Gym was occupied by teens just sitting around. The room was dirty dust all over curtains and lamps. The comforter had cigarette burns in it and so did the sheets. Hair in th e shower

One bed had a huge dip in it and the indoor pool was too cold to be used..an item we were counting on to entertain the baby while I worked

Clean, great location and easy access.

Lounge closed at 10:00PM - too early.

The breakfast was welcome -- waffles, etc.

The hotel itself is clean and comfortable, and the day staff is fine. All of our problems were with the inadequately trained night staff.

Due to numerous flight delays, we arrived late, around 3 a.m. The only staff there was the night auditor and the security guard. The computers were running nightly reports, so while the night auditor could see our reservation, he apparently lacked either the training or the authority to get us into our already-paid-for room until the reports finished. After waiting in the lobby for a half hour, with a fussy baby, he informed us that the report he had insisted on continuing had just marked us as no-shows, charged us, and canceled our reservation. He then offered to check us in at the walk-in rate, about 50% higher than we had reserved online, in addition to our reservation that had already been charged. After a half hour of arguing, and booking.com customer service attempting to convince him to honor our reservation, he offered us a slightly reduced rate, but still charging us twice. I informed him that I was going to get my attorney (family members staying in the same hotel) to explain his obligations to him. As I was explaining the situation to my family, at 4 a.m., he called my cell phone to inform me that it had been taken care of, and apologized profusely. I don't know what changed, but it was clear that he was not adequately trained in the hospitality industry, and lacked the authority to override his computer system that every desk clerk who has ever checked me in late has either had or not needed. He eventually made it right, but only after making a very long and stressful day even longer and more stressful. On a positive note, everything else was fine. If they'd just keep an actual hospitality worker on staff at night, this would probably be a 5 star review. I hope they don't discipline him for this, because it wasn't his fault. He was just in way over his head.

Loud noisey neighbors. And housekeeping came too late in the day

The bed

Hotel staff was horrible. When I complained at the desk the next day the lady did not seem interested in hearing anything, she just wanted to go gab to her co workers about her love life. Also said there was an airport shuttle on the web site, there was none. Horrible stay. Got nothing in return.

Size of room