Clayton Hotels

Very nice hotel. New hotel and liked the location. Good places to eat close by.

Several bugs in my rooms that I did not like, mentioned to front desk at check out. hope they correct. Decided to stay elsewhere for my visit next week

It had a musty smell The room was full of dust the bathroom was dirty the air conditioner was full of dust I watched the cleaning woman cleaning some rooms & she never used the vacumm It was on the cart but she didn't use it Would not recommend this hotel to anyone

Staff went over and above. Encountered a problem with the tv the staff tried everything until she fixed it. This means a lot.Very clean.Priced perfect for a retired couple.Will stay here again definitely.

Breakfast could show signs of improvement

the staff was great. Hotel Employee in the breakfast room was superb. she was helpful, friendly and always willing to help in any way and always with a smile. the food was great, the room was clean, and again was great.

the bathrooms definitely needed work. there was beginnings of mold in the bathrooms, the caulking needed to be replaced in the tub, as well as along the outside of the tub. the rooms needed updating.

The front desk person was very nice and I was checked and in my room in within 5 minutes of entering.

The hotel is decent yet not aging well. While the hotel was clean inside and out the carpets and furniture are worn (the carpet in my room had slicky places, rooms have a slight smell, and the outside of the building needs paint or pressure washing.

The location

Nope

Garden tub in room

No

I liked the friendliness of staff. They were very accommodating Love to stay there when in the area.

I liked everything. No complaints

Breakfast was great Staff was very friendly.

First room they gave us, the beds were not made and the TV was on (like they forgot to clean the room after the previous guest left) and there was mold in the shower.

We checked in after booking online and the older lady who does not need to be working with the public grilled us with questions about why and what we were checking in for?? Got the room and ants all over the place so got a new room. Oh completely forgot about all the hood looms outside begging for your money and playing music super loud and probably selling crack cocaine!!!! Get a job!! When u drive up and see this u will remember this post and I told u so!!!!!

No pool Thin walls

The location however is great. Not far from the belt line.

The smell of the room! Being that I travel a lot, I'm aware that most hotels don't clean the filters on the heating units. So the first thing that I do is clean it myself. 95% of the time, it will leave the cloth that was used filthy! It seams that the consumers are getting less for their money when it comes to hotels.

Hot breakfast was good. Easy access to internet. Staff was very polite & helpful without being effusive.

The coffee in the room or at breakfast was not good. Perhaps we are coffee snobs! We usually grind our own beans from Leopard Forest Coffee Co., a place in Travelers Rest, SC.

Size of room

The staff was very friendly and helpful. They went out of their way to make sure everything we needed was taken care of. The room was a good size, and the Internet was bar none the best high speed of any hotel we have ever stayed at.

Room location of the entire hotel was updated.

No flat screen tvs and had to chase a gigantic cockroach around the room and into the bathroom to kill and flush. Carpet was moist and musky. Constant doors locking and unlocking, people arguing or making out. Echoing through the halls. I felt exhausted after leaving that hotel rather than rested

Leaving.

The room was messy, the staff was rude, the area was unsafe, it was noisy all night, the water pressure was awful, the shower needs repair, the beds were uncomfortable, the breakfast was microwave waffles, and bread. It was just an awful experianc.

Nice room with novel mirrored door to closet. All amenities such as frig and microwave.

The distance from Knightdale and my family funeral.

Nothing

Shady looking hotel and had old/broken/trashed furniture sitting on the walkways and sides of the building. Check in process took forever with the first desk manager like it was his first time doing it and hardly spoke any English. Didn't have my reservation from the online service. Room that I was given was disgusting with holes in the walls, filthy bathtub, stains on the chairs/bed spread, hair on the pillows and 3 of the lamps didn't work. Just a nasty room. I asked for another room and the key wouldn't work twice. The new desk manager finally walked me up and got it opened for me and the room was in the same condition and smelled terribly like cigarette smoke (and I'm a smoker, just don't smoke indoors). He said sorry but it's a "non-smoking" room and wouldn't refund my money because it was past the 15 minute time frame. Sorry but if it takes more than 15 minutes to check me in and investigate all the negative things wrong with my room, it shouldn't be my fault. After arguing with him I finally left and found another hotel. The only reason I gave this a 1 star is because I couldn't give it a negative score. Worst hotel experience I've ever had.

There was a deposit for the tv remote I was scared for my car the whole room squeaked when I walked through it

The staff were very friendly and helpful. I highly recomend this place to other travelers.

It was better then I expected for the price I paid. Had a basic breakfast but did have a waffle machine.

Very clean, up to date TV, very near several restaurants.

This motel is clustered in a very small location where several other motels and restaurants and shopping businesses are crammed into a very small location. It is very confusing to find in the dark. The beds, we found to be a little hard for our taste. The shower head was not the best that we have seen. The continental breakfast was adequate but very small room to have it.

Very amazing staff, good breakfast, convenient location for what I want to do.

Room was still a bit humid even with the AC running, wished they had a two queen option.

The most important characteristic of any hotel I stay at is cleanliness - this one net the expectation. Staff is very helpful, breakfast is adequate and price is on point.

For a one night stay, this hotel is absolutely fine.

This is an "okay" kind of place. Good for a weary tired traveler on a short stay. hot breakfast was nice.

No hot water and the sink shot out air and popping noises. My wife and I had to take cold showers in the morning.

The King size bed was ok and the refrigerator in the room was a decent size.

The shower was dingy with mildew on a few things including the shower head, the first room they tried to give us was supposed to be a non smoking room and smelled like someone had just smoked a pack an hour before.

The room was VERY clean.

The common areas (including the elevator) smelled like cigarette smoke. The elevator always smelled liked someone had just been smoking in it. The breakfast was pretty picked over by 8:30 even though it was open until 9:00.

I stayed in a few hotels but Super 8 downtown was good. I don't remember the other ones.

Displayed a pool both in photo and description was told pool has been closed for three years, wouldn't return my money

Very comfortable for the price. Convenient and clean.

I wish breakfast was a bit later.

The hotel staff and guests were very polite.

Nice place to stay in the area. Clean room and was in a safe location. Great value for the price. I would stay there again if in the area. Be careful where you stay in this area. I made the mistake of staying at the Motel 6 in this area to save a few bucks and it was very dangerous. Free breakfast but it's oatmeal, fruit and coffee. If you are looking for a cheap, clean , safe place to stay in the Raligh area this is the best I have found in the area so far if you are trying not to overspend on a motel. The desk guy was nice too. Well done guys.

I can't complain. I'm sure I'll be back next time I work in Raleigh.

Finger nail in the stove, dirt in the drawers, splatter marks on walls. The toilet had previous poo residue in it still. The room smelled like smoke. And they didn't have spare sheet for the fold out already in the room . I was excited about breakfast, but they didn't restock throughout the morning so everything was gone before I got anything, the only things left over I was allergic to.

Baseline Hotel. In good condition. Staff for nice

Parking at the rear side of the hotel offers no entry door even with key access. You have to walk all the way around the building to enter. A door should be strongly considered.

None

Room smelt drug. Room carpet were very old and torn many places. Walls have many cracks

Nothing

Reservation was not gaurenteed. Arrived at hotel and no rooms were available after booking.

In City Center, helpful front desk staff, comfortable bed.

Very high cost for City size. When asked was lied to about parking and Internet access. Was told that hotel parking was valet only for $30. This was wrong. You can self park for $12 though we parked one block away for $7. Also, was told Internet access was $10 per day. Lies. There was free Hotel 24 hour Internet Access for free, albeit slower but ok for email and general internet access. When we went to breakfast at 9am, there was no staff and we had to ask front desk and suddenly 6 staff members suddenly appeared. Not acceptable for this class of hotel. Breakfast was over priced for what you get.

Friendly, staff at the front desk were very happy and helpful. We were able to check in when we arrived without delay. We felt safe and secure. The Rye restaurant offered a evening meal buffet special and it was great. Although the hotel was hosting multiple events, it did not feel overcrowded or too busy.

Road closure preventing returning to hotel during the race. It would have been nice to show a hotel vouchered to gain access to a way/or escort to the parking area.

Great location. Everything clean.

The person I checked in with was not very friendly or welcoming but rest of the staff we encountered were great.

Can' beat the location, can walk to everything

TINY bathrooms, no pool

Location is great for what we needed.

Upcharge for wi-fi, escalators didn't work. elevators were VERY SLOW and useless when we needed to get out. Had to let two go by because they were full and then then took fire steps - which only opens to outside and is wired to an alarm which thankfully (or not?) didn't go off . Was told card key would get us out of the parking garage without paying which didn't happen. Cost me $12 to get out.

Walls were paper thin. We heard arguments from the room across the hall and sirens from the police station across the street.

The CFL bulbs they use in the rooms provide a hard lighting effect. They need to install soft white LED bulbs to improve this.

Location

Room overall was run down and dirty. Expected more from this brand.

Location, it needed to be updated, and the staff needed to be more helpful