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2 locations in Clayton
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4.0 Mediocre
May 2021
Pros:
Yes.Cons:
The vehicle did not handle well. I felt very uncomfortable driving the vehicle. When accelerating the vehicle moved in a Jenkins fashion. When taking left turns the vehicle pulled tremendously. And, when braking, it was not smooth in coming to a stop. I initially thought it was the type of vehicle but throughout the course of the week it became apparent that some of the issues were brought on by lack of maintenance on the vehicle. (On my way home from the rental site the service light came on stating that it wS past due for an oil change. ) The saying "You get what you pay for...) was very true in this case. I was very disappointed. :( Mary V Johnson10.0 Wonderful
May 2021
Pros:
Customer service was really friendly6.8 Okay
Jul 2019
Pros:
Staff was friendly and helpful and the process was simpleCons:
More locations with slightly later drop off hours10.0 Wonderful
Oct 2018
Pros:
Although the location was hard to find, the pick up process was painless, it was like a scavenger hunt.Cons:
That the location was hard to b yind10.0 Wonderful
Apr 2018
Pros:
Easy and quick service for pick up and drop off. Also, very good condition of the car. I drove 1420 miles without any issue at all.10.0 Wonderful
Nov 2017
Pros:
The desk attendant was extremely nice and helpful. He was very polite and made the process as easy as possible.Cons:
This wasn't budget's fault necessarily but the location in downtown Raleigh, NC is located inside of a hotel (which is fine), and there were not clear indicators on the outside of the building that the rental car desks were located inside.4 locations in Clayton
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5.2 Fair
Oct 2020
Pros:
Drop off was difficult and unclear. There was only a small sign saying that budget was closed and to return car to avis. this should have been told to me at the time of pickup to avoid complications catching my flightCons:
they should have disclosed that they would not be "open" during my return hours and how to return the vehicle to prevent issues when trying to catch my flight after spending 30 minutes driving around the rental area and airport trying to figure it out for myself7.2 Good
Aug 2020
Pros:
Pickup/dropoff easy.Cons:
Cleanliness, reduced insurance costs.2.0 Poor
Jul 2020
Pros:
Nothing.Cons:
I rented a convertible to drive away from my wedding to our reception. They called me 10 minutes before pickup and said “whoever rented the convertible didn’t bring it back last night.” Upon calling them a second time and speaking to another representative, he informed me they never have convertibles, so whoever spoke to me the first time lied to me. Then he told me they couldn’t help me find the convertible at another local Enterprise and that they wouldn’t honor my Kayak prices. I spent over an hour ON MY WEDDING DAY on hold and talking to various clueless, helpless, hand-wringing local and corporate Enterprise employees. Long story short, we had to rent a convertible from Alamo and they were *AWESOME*, but it ended up being triple the price. Stay away from Enterprise. They’re hapless.8.0 Very good
Jul 2018
Pros:
Car was ready. Check out was face. Price was as agreed. Dropped off at night. No problems.Cons:
Interior was dirty. Front tires were bald on one side. Oil change warning kept coming on.8.0 Very good
Dec 2016
Pros:
the car and price were greatCons:
it took 30 minutes for us to get our car. i had two small tired children running around and it was extremely frustrating.10.0 Wonderful
Oct 2016
Pros:
Shuttle was quick and easy to access. Pick up and drop off was very simple.Cons:
Na2 locations in Clayton
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6.4 Okay
Jul 2019
Pros:
I like how Avis stretched the definition of a "midsize" booking to include a Nissan Sentra. That's very creative.Cons:
Leave lots of extra time to drop a car at the Wilmington (NC) airport. You have to find a parking space, unload your belongings, walk into the airport, and wait at the rental counter. And all of that counts against your return time. If that makes you "late" to return your car, it's an extra $30-50.5.6 Fair
Mar 2018
Pros:
No-hassel renting. Quick rental process, pickup, & dropoff.Cons:
Car was filthy. Didn't have time to request a different car so I eventually vacuumed car out myself. Outside was dirty as if it had been driven in a little bit of snow. Called avis 800 # to complained and only offered $20 off future rental.3.6 Poor
Jan 2018
Cons:
Dirtiest rental car I've ever seen. Interior and exterior were dirty.2.4 Poor
Sep 2017
Cons:
The Avis representative in Raleigh was one of the worst experiences I've had. He literally left the desk and I didn't know what to do with the keys or car or exactly where to leave them. They were not helpful at all on where to park the car. They really did not do anything at all and I did not get any confirmation that the car with properly taken care of from the Avis Staff in Raleigh2.0 Poor
Oct 2016
Pros:
Received a text when I landed at RDU that they had no cars for my reservation!!! I was left to find another car on my own!!!! Never again would I consider Avis!2.0 Poor
Oct 2022
2 locations in Clayton