Services and conveniences
Laundry
Dining
Basics
Accessibility and suitability
Bathroom
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What amenities are offered in the rooms?
The rooms at Sterling Hotel & Suites offer full kitchens with stove tops and ovens, full-size refrigerators, cookware, coffee makers, and sleeper sofas alongside luxury bath amenities.
Are there any concerns about cleanliness at the hotel?
Some guests have mentioned concerns about cleanliness, such as dust on blinds, doors, lamps, and dirty bathrooms. However, many guests have also praised the hotel for its clean and spacious rooms.
What are the common complaints about the hotel's facilities?
Common complaints include outdated facilities, tears in the carpet, and furniture that is worn and uncomfortable. Some guests have also mentioned noise and issues with the shower water temperature.
What practical amenities are available for guests?
Guests can enjoy practical amenities such as a complimentary continental breakfast, a seasonal outdoor pool, laundry services available day and night, and complimentary WiFi.
When is the best time to visit the hotel?
The hotel is a great choice for those visiting the Lowa Events Center and business centers nearby. It's also conveniently located near popular restaurants and attractions, making it a comfortable and practical choice for travelers.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Bringing Your Pet
The hotel offers pet-friendly rooms, making it convenient for those traveling with their furry companions.
Explore Nearby Attractions
Guests can take advantage of the hotel's proximity to unique attractions such as the Jordan Creek Town Centre for boutique shops and the Des Moines Arts Center.
Check Room Amenities
Some guests appreciated the fully-equipped kitchens in the suites, including stoves, refrigerators, and microwaves, making it convenient for preparing meals during their stay.
Consider Noise Levels
Some guests noted that the hotel can be noisy, especially for rooms facing the highway. Light sleepers may want to request a room away from the highway to ensure a quieter stay.
Verify Breakfast Availability
While the hotel advertises a complimentary continental breakfast, some guests were disappointed to find that it was not available during their stay, possibly due to COVID-19 restrictions.
Be Mindful of Cleanliness
Several guests mentioned issues with cleanliness, including dirty carpets, dusty areas, and unclean bathrooms. It's advisable to check the room thoroughly upon arrival and report any issues to the staff.
Consider Room Conditions
Some guests reported that the hotel is showing signs of wear and tear, with outdated facilities, torn furniture, and maintenance issues. Guests with high expectations for room conditions may want to consider this feedback.
Utilize the Kitchen Facilities
Guests appreciated the convenience of having fully-equipped kitchens in the suites, allowing them to cook their meals and enjoy the comforts of home.
Plan for Ice Availability
Some guests experienced issues with the ice machines, so it's advisable to check with the hotel staff regarding ice availability during your stay.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
6.5 | 2.6 mi | Des Moines | 7.5 mi |