Rent a Lexus in Columbus

Everything could've been better. They made me wait hours on a reservation rental! They rented my sports utility and gave me a mini car for the same price. They charged my credit card more than once , taking over$300 for a1 Day rental! Now I'm fighting fort my money back. Worse experience Ever!!! Run Run Run, I left Enterprise but may return seeing that They aren't so bad now after comparing.

2.0 Poor

Jan 2021

Pros:

The staff was TRASH! Careless attitudes and busy in personal phones. I had to return my rental because the oil light came on. No one apologized for holding me up, I was an hour late for an important appointment and they didn’t care, I will never rent from Avis again. Their staff needs more customer service training. A simple “I’m sorry for your inconvenience” would’ve went a long way!

8.8 Very good

Nov 2017

Pros:

Upgrade that was received because the size car we reserved was not available.

Hertz

5.0

Fair

19 reviews

Cleanliness

5.7

Comfort

6.2

Pick-up/Drop-off

4.8

Value for money

4.8

One location in Columbus

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Locations in Columbus

3250 W Britt David Rd Ste 110

+1 706 324 2725

Monday	08:00 - 18:00
Tuesday	08:00 - 18:00
Wednesday	08:00 - 18:00
Thursday	08:00 - 18:00
Friday	08:00 - 18:00
Saturday	09:00 - 21:30

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Reviews

4.0 Mediocre

May 2021

Pros:

There was a vehicle for me to use.

Cons:

The reservation although confirmed, was not ready. Staff at pickup were rude and short because my pickup was scheduled for 6pm, and they were ready to leave for the day at 6pm. I was told there was no vehicle like the one I had reserved, but they were willing to place me in a sedan. They handed the keys over, told me the total charge without explaining the break down and sent me on a hunt for the vehicle. It took me 10 minutes to find it only to see that the cleanliness sticker had been left torn from the previous rental trip. The car was not cleaned and it did not have a full tank of gas. There was no use going back to the counter since the staff was out the door before I could collect my baggage and follow. The drop off was smoother although I wasn't able to really talk to anyone about my concerns for billing. They had me drive up and leave the vehicle in a return line.

2.0 Poor

Mar 2021

Pros:

The vehicle was fine.

Cons:

I dropped the car off on the day it was due. I went inside and handed the keys to the attendant. After three days I started getting calls that my vehicle was overdue and I needed to return it. I was on vacation and was on the phone for a long time. I was informed it would be taken care of. The calls continued for 3 days. I called the company several times during my VACATION. After asking for a supervisor and telling them I was tired of being harassed, the calls finally stopped.

5.2 Fair

Feb 2020

Pros:

Employees were unable to explain about the toll pass, i was never told that dropping off the car at a later time was going to cost me 49 dollars more.

10.0 Wonderful

Mar 2018

Pros:

Very comfortable Nice size Cruse control Simple controls

Cons:

none

4.4 Mediocre

Jan 2018

Pros:

The car was fine and once I got it 2 hours after I was supposed to all went well. Only cost @ $20 to fill up which was good.

Cons:

Hertz told us over the phone after we made the reservation we were good to pick up the car at 5 pm and we specifically told them we do not have a credit card and the lady said it would be fine we were good to go. They charged our bank account for the rental. When we got there the guy tells us we can't get the car because we don't have a credit card to put on file. I had to call a family member to come to the airport and bring me one to put on file and I was two hours late leaving. This was a terrible and stressful experience, embarrassing and a bad way to start a business trip. And to top it all off the extremely unhelpful and unwilling to do anything to help us non-customer service Hertz offered was pathetic. The only way I'll ever use this company again is if someone pays me to.

10.0 Wonderful

Nov 2017

Pros:

Compared to the other rental places their vehicles are well maintained and in better condition.

Cons:

It would be more convenient if they opened earlier than 9.

30 travelers who rented a car in Columbus gave the car agency they used an average rating of 5.2

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