Recent Reviews
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- Neutral
- Negative
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5.2
Got the car I needed, eventually - for a lot more money than expected
Pros: The car I did get was in good quality and shape.
Cons: Needed a car for 6 people. Based on the website I chose the right car and was happy with the proposed price. When I got to the store they told me that they did not have the car size I needed (6 people and that the website was wrong). Had to upgrade to a mini van for alot more money. As I was paying at the shop was not able to get any discounts. Felt a little like a bait and switch tactic to me. If the car is not available the website should not say so.
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2.0
Pros: Car was not available. We needed 4 wheel drive and they only had 2 wheel drive. So total waste of time.
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4.8
Pros: having key drop option is nice
Cons: Mirage has poor handling and the car rattled when it's above 80ml/hr. They wouldn't come pick me up even though it's a 8 minutes drive from them. They said it's not in their district. That should have been made clear when booking that i needed to arrange my own transportation there.
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8.8
Enterprise is awesome
Pros: The people who work here are beyond accommodating and awesome
Cons: Gas mileage on the titan sucks
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6.8
Pros: the price and the car
Cons: very confusing to do online, they tell you one thing, send you a confirmation something absolutely different, then when you arrive at Enterprise, again totally different when signing papers. this survey says it all, I rented and reserved rental through HOT WIRE and KAYAK sends the survey, What was the additional Insurance you SOLD me KNOWING full well Enterprise does not honor.
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2.0
Refused car after I confirmed EXACTLY what I needed to bring
Pros: Nothing
Cons: The whole experience especially the smart mouth who "helped" me! Very rude and condescending! Treated me like I was an idiot
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7.2
Pros: Concord Desk staff were very helpful and friendly. car was an upgrade to a Dodge Charger,
Cons: Daily Ptice was not competitive and too k advantage my immediate need for a car. Walnut Creek LocATION DID NOT OFFER TO HELP LOCATE A CAR WHEN THEY HAD NONE IN INVENTORY EXPECTED UNTIL LATE AFTERNOON. Car was delivered wet and dripping especially the windows. I had to srnd it back delaying my departure. plastic quart bottle with sour milk left on left rear floor of the car.
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6.4
Pros: The windshield was covered in something that made it hard to see out of when it was sunny and there was no windshield washer fluid. Made it unsafe to drive until I could find a gas station to clean it.
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3.2
Can Rental
Pros: We rented the van to fit 13 people during the stay in San Francisco and we did fit.
Cons: The van was dirty and had a cigarette smell. We had a hard time seating on dirty seats.
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10.0
AMAZING!!!
Pros: best rental service I received!!
Cons: nothing. everything was perfect! ..................
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8.0
Fantastic Enterprise staff in Concord, CA
Pros: The staff was professional and friendly throughout the rental process during the Christmas New YEars holiday rush for cars! Despite the unavailability of the Minivan I reserved and a two hr wait, Concord Enterprise staff found me a car at different Enterprise (a Tahoe instead of a minivan) and gave me upgrade for same price and a 10% discount for our wait.
Cons: The minivan I had reserved at a specific time was not available when I arrived which resulted in a 2 hr delay on our planned travel to TAhoe. And I got a different car--a Tahoe-- but at the same price. Granted it was the holiday season.
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6.8
Cons: The car wasn't ready and I have to wait to much. For what they charged me the car was to small.
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6.8
Pros: the price and the car
Cons: very confusing to do online, they tell you one thing, send you a confirmation something absolutely different, then when you arrive at Enterprise, again totally different when signing papers. this survey says it all, I rented and reserved rental through HOT WIRE and KAYAK sends the survey, What was the additional Insurance you SOLD me KNOWING full well Enterprise does not honor.
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7.2
Pros: Concord Desk staff were very helpful and friendly. car was an upgrade to a Dodge Charger,
Cons: Daily Ptice was not competitive and too k advantage my immediate need for a car. Walnut Creek LocATION DID NOT OFFER TO HELP LOCATE A CAR WHEN THEY HAD NONE IN INVENTORY EXPECTED UNTIL LATE AFTERNOON. Car was delivered wet and dripping especially the windows. I had to srnd it back delaying my departure. plastic quart bottle with sour milk left on left rear floor of the car.
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8.0
Fantastic Enterprise staff in Concord, CA
Pros: The staff was professional and friendly throughout the rental process during the Christmas New YEars holiday rush for cars! Despite the unavailability of the Minivan I reserved and a two hr wait, Concord Enterprise staff found me a car at different Enterprise (a Tahoe instead of a minivan) and gave me upgrade for same price and a 10% discount for our wait.
Cons: The minivan I had reserved at a specific time was not available when I arrived which resulted in a 2 hr delay on our planned travel to TAhoe. And I got a different car--a Tahoe-- but at the same price. Granted it was the holiday season.
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6.8
Cons: The car wasn't ready and I have to wait to much. For what they charged me the car was to small.
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5.2
Got the car I needed, eventually - for a lot more money than expected
Pros: The car I did get was in good quality and shape.
Cons: Needed a car for 6 people. Based on the website I chose the right car and was happy with the proposed price. When I got to the store they told me that they did not have the car size I needed (6 people and that the website was wrong). Had to upgrade to a mini van for alot more money. As I was paying at the shop was not able to get any discounts. Felt a little like a bait and switch tactic to me. If the car is not available the website should not say so.
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2.0
Pros: Car was not available. We needed 4 wheel drive and they only had 2 wheel drive. So total waste of time.
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4.8
Pros: having key drop option is nice
Cons: Mirage has poor handling and the car rattled when it's above 80ml/hr. They wouldn't come pick me up even though it's a 8 minutes drive from them. They said it's not in their district. That should have been made clear when booking that i needed to arrange my own transportation there.
review from
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2.0
Refused car after I confirmed EXACTLY what I needed to bring
Pros: Nothing
Cons: The whole experience especially the smart mouth who "helped" me! Very rude and condescending! Treated me like I was an idiot
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6.4
Pros: The windshield was covered in something that made it hard to see out of when it was sunny and there was no windshield washer fluid. Made it unsafe to drive until I could find a gas station to clean it.
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3.2
Can Rental
Pros: We rented the van to fit 13 people during the stay in San Francisco and we did fit.
Cons: The van was dirty and had a cigarette smell. We had a hard time seating on dirty seats.
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