|Car types||Compact, Economy, Full-size, Full-size SUV, Intermediate, Intermediate SUV, Luxury, Pickup truck, Premium, Standard, Standard SUV, Supplier choice|
|Popular agencies||Hertz, Budget, Turo|
4 locations in Concord
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Pros:The car was nice and had no issues
Cons:Pick up took an hour. Staff member was kind but very slow and easily distracted and then we had to wait for car to be fully cleaned. After renting I called to try to adjust reservation and was told it couldn’t be adjusted at all so I had to change plans even though hertz states it can be changed.
Cons:Because it was a third party rental, there was no guarantee that for anything apparently. We showed up to Hertz to find out the office was closed for the entire weekend and we were left stranded without a car. Our reservation was allowed to be made for a time when it wasn’t physically possible to get a car. We had to pay triple at the only other rental place at the airport.
Pros:Car was clean
Cons:1- didn’t have a car for me that I had ordered said ‘have to call the other locations... what the? Made no attempt to give us a discount on another type of car 2-Sevice person didn’t look up from her screen to address me, didn’t get up from her chair and only smiled and got up when she started telling me how to fill out the Herz survey. Recommending I give her a 10
Pros:Signed up for a full car for the week. when I went to drive away I had noticed a stale cigarette smell. Mentioned it to the check out receptionist and without hesitation offered the next car available which happened to be the Nissan Rogue compact SUV, for the same price! Huge upgrade, no hassle!
Cons:My first conversation on the phone carried a tone of disinterest as if they could care less if I rented from them or not. Didn't set my expectations too high, however, once I came in their demeanor was much more professional. Must have been a bad day or moment!
Pros:Very Easy and Quick Checkin / Checkout Process.
Cons:Wish there were cheaper options. $129; 3.5 Days...The per day amount for the lowest class of car seems high to me.
Pros:Easy process! Good customer service. Ask for Brittney.
2 locations in Concord
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Pros:Staff was nice and easy to work with.
Cons:Found trash throughout the car. Not small crumbs, but center counsel was full of junk and found straws between seats. The vehicle was not a full tank, which is annoying when picking up a car.
Pros:Nice check in Clerk though very busy. I got a great price and was lucky to get an upgrade to a brand new Volkswagen. Amazing price from Amazon and Avis. The clerk says Avis has their own insurance for $11 which would be easier if you had a problem because they will say they take care of instead of going through a third-party
8.4 Very good
Pros:The car was nice and clean, drove well.
Cons:The fee for 25 years old or under rental but I understand it.
Pros:I had the available to have a car but that is it.
Cons:The care rented was a Truck that was burning oil it smelled horrible the tires were old. As we did the drop off we had to go up stairs because we rented the car from Concord with a drop off at SFO airport paperwork was not done correctly for that and I paid way too much money for this car I am extremely disappointed. Plus I took the $30 insurance coverage. I actually drove to San Fran parked the car at my son's and took uber around because the smell was bad. I am a travel agent from OKT --33644332 I would appreciate some type of compinsation in this matter .Plus the fact that your counter help seem some what displaced in providing information. Thank you kindly.
3 locations in Concord
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8.0 Very good
Pros:The staff was helpful and accommodating. The car was comfortable and efficient.
Cons:Condition on the car upon pickup could have use a let more detailed cleaning. Dusty in areas, crumbs from prior use and even a few used napkins left in side doors.
Cons:Price for vehicle
Pros:The overall process was excellent. Staff, Company and company to customer was excellent.
Cons:Not sure what features were available in Jeep model. - We were 7000+ feet on climb which our SUV handled well. When it came to steep decline (coming down the mountain), the button to turn on decline going 5 mph feature was disabled. My concern on steep decline from 7000+ feet was a concern if I would burn the braking system. Not sure if this is a feature that needs to be purchased, but at the same time there was a risk. Overall: Great SUV and would recommend to others.
Pros:Everything went very smoothly both when we picked up our car and dropped it back
Pros:We rented the van to fit 13 people during the stay in San Francisco and we did fit.
Cons:The van was dirty and had a cigarette smell. We had a hard time seating on dirty seats.
Cons:It was a very nice experience overall
One location in Concord
Pros:ease of pickup at this location. i had cancelled my first pickup location bc the Somerville road antioch location isb by far the slowest and worst Location i have ever visited.