Pros: I was helped without any fuss, got all my questions answered and was out the door in no time. Couldn't be happier.
Apr 13 2017
WORST EXPERIENCE WITH HERTZ
Cons: -Rental was booked a month in advance and called 3 times to confirm car to be available, YET on the day off Car was not available and I was given different car after 3 hours of wait time.
-Car Fuel Dial was off, it showed 70miles Fuel Range, but ran out of fuel within 10miles
-Over the phone, customer service told me i would get refund back for certain things happened during the my RENTAL TIME. but when I returned the car. Manager wouldn't listen to a word.
May 22 2017
Pros: non on the most recent rental.
was not able to get the vehicle.
Cons: Hertz, Sacramento airport location not accommodating with an adjustment of the required deposit.
Will never rent from Hertz again.
Sep 7 2017
Reservation Confirmed but location closed
Cons: Received a reservation confirmation, drove to the concord location, and a sign was on the door that they were closed for holiday. Very poor.
Oct 1 2017
Pros: The customer service rep at the MEdford airport was very nice.
Cons: The Concord office had the worst customer service I have ever experienced renting a car. I waited over 1/2 hour for a representative, the two women there were extremely slow and NOT focused on helping the customers. The car was not ready. It was a terrible experience.
Oct 10 2017
Pros: friendly staff
Cons: gave me a beat up car and the car took forever to pickup. they didn't have any available at the time i was there.
Nov 22 2017
Great customer service
Pros: Great customer service and personnel at office
Sep 21 2016
Cons: Wait time could improve and my pickup was late.
Oct 26 2017
Cons: Got to the lot at 7.30 for pickup and the did not have a car available. The sent to ubet across town to anothef hertz lot for my car. 2 hr later. Never again with hertz. No appology
Cons: The car wasn't ready and I have to wait to much.
For what they charged me the car was to small.
Jan 4 2017
Fantastic Enterprise staff in Concord, CA
Pros: The staff was professional and friendly throughout the rental process during the Christmas New YEars holiday rush for cars! Despite the unavailability of the Minivan I reserved and a two hr wait, Concord Enterprise staff found me a car at different Enterprise (a Tahoe instead of a minivan) and gave me upgrade for same price and a 10% discount for our wait.
Cons: The minivan I had reserved at a specific time was not available when I arrived which resulted in a 2 hr delay on our planned travel to TAhoe. And I got a different car--a Tahoe-- but at the same price. Granted it was the holiday season.
Feb 19 2017
Pros: best rental service I received!!
Cons: nothing. everything was perfect! ..................
Apr 17 2017
Pros: We rented the van to fit 13 people during the stay in San Francisco and we did fit.
Cons: The van was dirty and had a cigarette smell. We had a hard time seating on dirty seats.