Guest reviews
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Overall Rating
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8.0 "Location is great."9.7 "97%
liked the proximity to sightseeing ." 9.8 "98%enjoyed the restaurants & bars nearby ." 10.0 "Near to public transport , according to 100%." 9.8 "City centre within easy reach , said 98%." 8.5 "85%liked the proximity to shopping ." 8.6 "Easily accessible by car , said 86%." 10.0 "Business sites within easy reach , said 100%." 10.0 "100% thought it waseasy to get to the train station ." 10.0 "Good access to the airport , said 100%." -
7.6 "Good bar."8.4 "
Lovely bar service , according to 84%." 7.3 "Delicious alcoholic drinks , according to 73%." -
7.3 "Good service."7.5 "75% found the
staff to be very friendly ." 7.7 "77% werehappy with the shuttle service ." 8.9 "89% said therecreation staff was great ." 8.4 "Lovely bar service , according to 84%." 7.3 "73% said theconcierge service was amazing ." -
6.3 "Average value."6.2 "
Breakfast prices were ok , according to 62%." -
6.0 "Food is average."5.5 "Only 55% were
satisfied with the menu ." -
4.8 "Not very clean."3.7 "63% thought
it was rather dirty ." 2.1 "79% said thebathroom was dirty ." 0.7 "Dirty pool , said 93%." -
4.8 "Rooms are not good."1.9 "81%
complained about the bathroom ." 0.7 "93% thought they werepoorly maintained ." 3.2 "68% saidrooms were small ." 1.0 "For 90%, therooms looked old ." 2.2 "78% foundproblems with the furniture ." 1.8 "Air conditioning was criticized by 82%." 0.3 "97%criticized the small bathroom ." 2.0 "80% hadproblems with the shower ." 2.1 "79% said thebathroom was dirty ." 2.1 "79% weredisappointed with the minibar ." 2.3 "77% thought thetv was sub-standard ." 3.8 "62% wereunsatisfied with the kitchenette ." -
4.6 "Pool is below average."0.7 "
Dirty pool , said 93%." -
4.3 "Internet is poor."2.8 "72% said the
wifi quality was bad ." -
4.1 "Not very comfortable."3.2 "68% said
rooms were small ." 2.8 "72% thought it wastoo noisy ." 1.8 "Air conditioning was criticized by 82%." 0.3 "97%criticized the small bathroom ."
Overall Rating
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7.6 "Good bar."
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7.6 "Good location."9.6 "96%
liked the proximity to sightseeing ." 9.8 "City centre within easy reach , said 98%." 8.5 "85%liked the proximity to shopping ." -
6.9 "Service is ok."6.1 "61% said the
reception staff was ok ." 6.9 "Only 69% thought theservice was professional ." 5.5 "55% thought thevalet service was acceptable ." -
6.2 "Food is average."
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5.7 "Average value."6.0 "
Breakfast prices were ok , according to 60%." -
5.0 "Average cleanliness."3.5 "65% thought
it was rather dirty ." -
4.7 "Not very comfortable."3.9 "61% said
rooms were small ." 2.6 "74% thought it wastoo noisy ." 2.2 "Air conditioning was criticized by 78%." 0.3 "97%criticized the small bathroom ." -
4.6 "Internet is poor."
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4.5 "Pool is below average."
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4.0 "Bad amenities."3.9 "61% thought the
building wasn't nice ." 1.0 "90% thought thefacilities needed updating ." 3.3 "For 67%, thelobby entrance was sub-standard ." 3.4 "66%didn't like the architecture ." 1.4 "86%complained about the elevator ."
Overall Rating
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8.1 "Location is great."
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7.5 "Good service."7.8 "78% found the
staff to be very friendly ." 7.3 "73% werehappy with the shuttle service ." -
7.4 "Good bar."
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6.6 "Average value."6.3 "
Breakfast prices were ok , according to 63%." -
5.7 "Food is average."
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4.8 "Not very clean."4.0 "60% thought
it was rather dirty ." -
4.2 "Rooms are not good."1.9 "81%
complained about the bathroom ." 0.6 "94% thought they werepoorly maintained ." 3.2 "68% saidrooms were small ." 0.9 "For 91%, therooms looked old ." 1.8 "Air conditioning was criticized by 82%." 1.9 "81% hadproblems with the shower ." 2.2 "78% foundproblems with the furniture ." -
3.9 "Not very comfortable."2.9 "71% thought it was
too noisy ." 3.2 "68% saidrooms were small ." 1.8 "Air conditioning was criticized by 82%." -
3.4 "Bad amenities."3.3 "67% thought the
building wasn't nice ." -
2.3 "Horrible vibe."1.4 "86%
criticized the unstylish hotel ."
Overall Rating
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8.0 "Location is great."9.8 "98%
enjoyed the restaurants & bars nearby ." 8.8 "Easily accessible by car , said 88%." -
7.2 "Good service."7.5 "75% found the
staff to be very friendly ." 7.3 "73% thought theservice was very professional ." 7.3 "73% werehappy with the shuttle service ." -
5.9 "Food is average."
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5.3 "Breakfast is mediocre."
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4.5 "Not very clean."3.5 "65% thought
it was rather dirty ." -
4.2 "Pool is below average."
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4.1 "Internet is poor."2.6 "74% said the
wifi quality was bad ." -
4.0 "Rooms are not good."2.0 "80%
complained about the bathroom ." 0.7 "93% thought they werepoorly maintained ." 3.0 "70% saidrooms were small ." 2.3 "77% foundproblems with the furniture ." 1.2 "For 88%, therooms looked old ." 1.7 "Air conditioning was criticized by 83%." 0.3 "97%criticized the small bathroom ." 2.2 "78% hadproblems with the shower ." -
3.9 "Bad amenities."3.9 "61% thought the
building wasn't nice ." 3.5 "For 65%, thelobby entrance was sub-standard ." 1.2 "88% thought thefacilities needed updating ."
Overall Rating
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8.1 "Location is great."
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7.3 "Good service."7.3 "73% found the
staff to be very friendly ." 8.0 "80% werehappy with the shuttle service ." -
6.2 "Average value."
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6.0 "Food is average."
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5.5 "Breakfast is mediocre."
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5.0 "Average comfort."3.6 "64% said
rooms were small ." -
4.9 "Pool is below average."
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4.4 "Internet is poor."2.8 "72% said the
wifi quality was bad ." -
3.4 "Bad amenities."3.4 "66% thought the
building wasn't nice ." -
2.5 "Horrible vibe."1.6 "84%
criticized the unstylish hotel ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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6.0review from
For the location and a one night stay, it's all we needed. It needs updating. Old mattress and furniture. Typical wear and tear, but this hotel needs new everything.
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4.0review from
1. Shower head soaked the bathroom floor and carpet. I requested a repair but it did not happen. 2. Food was cold. I ordered soap but got chili. I was sink and too weak to complain. 3. Hotel has some many random people in and out. Not a professional environment.
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5.4review from
The location was nice in that is was close to many other places downtown within walking distance. Although the immediate area didn't give us a fully safe feeling. The price we paid for the hotel was fair. The smell of the hallway was bad. It seems like they never cleaned or replaced the carpet ever. The location also looked a little shady as we were walking to the hotel.
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6.5review from
Shower head was much to short for a tall person. I kept hitting my head on the spout which was both painful and disgusting.
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7.7review from
Location is great, Dallas World Aquarium is within walking distance so you do save on parking. The hotel stay was ok, the room had a microwave and a fridge which I wasn't expecting so that was nice. You basically get what you pay for. The hotel is downtown and I checked other downtown hotel rates and they were quite expensive so settled on this. It's not a luxury hotel per say so plan to spend some time exploring the downtown because that way you get a good value out of your hotel stay.
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8.0review from
We were supposed to have a room with two queen-size beds and instead we had two full-size. was very hard for four people to sleep in two full-sized beds.
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6.0review from
The front desk staff were friendly and helpful. The room, though somewhat older, was clean and the bed was reasonably comfortable. Water pressure on our floor (15) was good, but a friend staying on another floor (18) said that it was barely a trickle. Although we didn't use the pool, its location on the ninth floor was nice. Downtown Dallas, like downtown of other large, Texas cities (e.g., Houston) is just not a great location. We arrived on a Sunday, and very little was open. We walked several blocks to find dining options other than Subway, McDonald's or 7-Eleven. The hotel is not far from a Greyhound station and several urban parks, so there were often groups of people hanging around near the hotel that made the place seem a bit unsafe. The hotel is on the older side, and could stand to be upgraded a bit.
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6.0review from
It was close to the 6th floor museum Noises, lots of people coming in and out because there was a big party in the club located inside. Relaxing was impossible.
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7.7review from
Good stay overall! One complaint was told via email and booking that the room included breakfast even the server with breakfast told me it was included but somehow I was charged anyway. Ill just make sure to be mindful the next time.
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3.4review from
The location is the reason I booked this hotel. Room smelled like wet mildewed gym socks. The bed was beyond uncomfortable. The toilet paper even felt like it was from the solitary confinement section of Riker's Island! We were forced to have our room keys re-magnetized 7 times in two days. I am very conscious not to let my cell phone come in contact with the keys etc, but it was a habitual problem. I have never experienced that in all the many places I have stayed in the past. The front desk staff was disinterested and going through the motions every time they were approached. Warm hospitality is not their strong suit. I really discourage this hotel when staying downtown. Go somewhere else.
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7.1review from
The front desk and concierge was very polite and friendly. The entrance to the hotel is beautiful! The bed was very comfortable and the balcony was nice. The room was in need of a remodel. Paint and color on the walls were out of date. There were several spots that have been patched over. The bar staff wasn't very knowledgable in making drinks or friendly. She seemed preoccupied with one customer the hour I was there.
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6.8review from
The staff was very friendly and helpful. The pool area was rundown. furniture broken and old. did not like that after a certain hour, the hotel bar turns into a nightclub with a $10 entrance. we just wanted to go have a drink at the hotel bar and it went from a nice hotel bar earlier in the day to a cheeky vegas nightclub packed with 20 somethings. We just wanted to go from our room to have a cocktail, not the gross club!
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8.0review from
I had a great stay. My visit was exactly as I expected. The hotel shuttle pick up from Love Field was a unique benefit.
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7.4review from
Location pretty much Door don't seal right main window dirty shower too short or too low,also breakfast too expensive for what you offer
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4.5review from
My boyfriend and I stayed for two nights in a king size room. It came with a microwave and a mini fridge, which was nice. The bed itself was not that comfortable, but it did have nice pillows. Our view from the balcony was beautiful and the hotel was in a good location in terms of attractions in Dallas. This place is honestly not that great. Was told that breakfast was free in the morning, which was a lie, and ended up spending more than 20 dollars for an extremely mediocre food. Parking was 14 dollars a day, which is also ridiculous. We had a king size room with a balcony, which was nice, but the bed didn't have a comforter and the sheets were scratchy. This place is ok in a pinch, but I wouldn't suggest spending the money on it.
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2.8review from
Bar was the only redeeming quality The cockroach in the bathroom
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4.2review from
Parking sevice , restraint
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3.3review from
Nothing Woke up at 2 am by rowdy guest from night club and management didn't care. Valet was a joke and breakfast sucks worse than waffle house at 1 am in a backwoods town of the south. Complete and total bs bed was hard as a rock sheets were less than 10 thread count like cardboard. Told manager about all this and he said " I know you would be better staying at the Hilton. " pretty sad for the cost.
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9.6review from
I liked the cleanliness and how close it was to th hotel I did not like th parking, parking was also 14$, beds had wire sticking out n were not to comfortable but ok for one night
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6.6review from
The room was spacious and the view was spectacular The staff was the RUDEST people I have EVER encountered!! Will never go back
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8.0review from
We were supposed to have a room with two queen-size beds and instead we had two full-size. was very hard for four people to sleep in two full-sized beds.
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8.0review from
I had a great stay. My visit was exactly as I expected. The hotel shuttle pick up from Love Field was a unique benefit.
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9.6review from
I liked the cleanliness and how close it was to th hotel I did not like th parking, parking was also 14$, beds had wire sticking out n were not to comfortable but ok for one night
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7.7review from
Location is great, Dallas World Aquarium is within walking distance so you do save on parking. The hotel stay was ok, the room had a microwave and a fridge which I wasn't expecting so that was nice. You basically get what you pay for. The hotel is downtown and I checked other downtown hotel rates and they were quite expensive so settled on this. It's not a luxury hotel per say so plan to spend some time exploring the downtown because that way you get a good value out of your hotel stay.
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7.7review from
Good stay overall! One complaint was told via email and booking that the room included breakfast even the server with breakfast told me it was included but somehow I was charged anyway. Ill just make sure to be mindful the next time.
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7.1review from
The front desk and concierge was very polite and friendly. The entrance to the hotel is beautiful! The bed was very comfortable and the balcony was nice. The room was in need of a remodel. Paint and color on the walls were out of date. There were several spots that have been patched over. The bar staff wasn't very knowledgable in making drinks or friendly. She seemed preoccupied with one customer the hour I was there.
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6.8review from
The staff was very friendly and helpful. The pool area was rundown. furniture broken and old. did not like that after a certain hour, the hotel bar turns into a nightclub with a $10 entrance. we just wanted to go have a drink at the hotel bar and it went from a nice hotel bar earlier in the day to a cheeky vegas nightclub packed with 20 somethings. We just wanted to go from our room to have a cocktail, not the gross club!
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7.4review from
Location pretty much Door don't seal right main window dirty shower too short or too low,also breakfast too expensive for what you offer
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6.6review from
The room was spacious and the view was spectacular The staff was the RUDEST people I have EVER encountered!! Will never go back
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6.0review from
For the location and a one night stay, it's all we needed. It needs updating. Old mattress and furniture. Typical wear and tear, but this hotel needs new everything.
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4.0review from
1. Shower head soaked the bathroom floor and carpet. I requested a repair but it did not happen. 2. Food was cold. I ordered soap but got chili. I was sink and too weak to complain. 3. Hotel has some many random people in and out. Not a professional environment.
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5.4review from
The location was nice in that is was close to many other places downtown within walking distance. Although the immediate area didn't give us a fully safe feeling. The price we paid for the hotel was fair. The smell of the hallway was bad. It seems like they never cleaned or replaced the carpet ever. The location also looked a little shady as we were walking to the hotel.
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6.5review from
Shower head was much to short for a tall person. I kept hitting my head on the spout which was both painful and disgusting.
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6.0review from
The front desk staff were friendly and helpful. The room, though somewhat older, was clean and the bed was reasonably comfortable. Water pressure on our floor (15) was good, but a friend staying on another floor (18) said that it was barely a trickle. Although we didn't use the pool, its location on the ninth floor was nice. Downtown Dallas, like downtown of other large, Texas cities (e.g., Houston) is just not a great location. We arrived on a Sunday, and very little was open. We walked several blocks to find dining options other than Subway, McDonald's or 7-Eleven. The hotel is not far from a Greyhound station and several urban parks, so there were often groups of people hanging around near the hotel that made the place seem a bit unsafe. The hotel is on the older side, and could stand to be upgraded a bit.
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6.0review from
It was close to the 6th floor museum Noises, lots of people coming in and out because there was a big party in the club located inside. Relaxing was impossible.
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3.4review from
The location is the reason I booked this hotel. Room smelled like wet mildewed gym socks. The bed was beyond uncomfortable. The toilet paper even felt like it was from the solitary confinement section of Riker's Island! We were forced to have our room keys re-magnetized 7 times in two days. I am very conscious not to let my cell phone come in contact with the keys etc, but it was a habitual problem. I have never experienced that in all the many places I have stayed in the past. The front desk staff was disinterested and going through the motions every time they were approached. Warm hospitality is not their strong suit. I really discourage this hotel when staying downtown. Go somewhere else.
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4.5review from
My boyfriend and I stayed for two nights in a king size room. It came with a microwave and a mini fridge, which was nice. The bed itself was not that comfortable, but it did have nice pillows. Our view from the balcony was beautiful and the hotel was in a good location in terms of attractions in Dallas. This place is honestly not that great. Was told that breakfast was free in the morning, which was a lie, and ended up spending more than 20 dollars for an extremely mediocre food. Parking was 14 dollars a day, which is also ridiculous. We had a king size room with a balcony, which was nice, but the bed didn't have a comforter and the sheets were scratchy. This place is ok in a pinch, but I wouldn't suggest spending the money on it.
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2.8review from
Bar was the only redeeming quality The cockroach in the bathroom
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4.2review from
Parking sevice , restraint
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3.3review from
Nothing Woke up at 2 am by rowdy guest from night club and management didn't care. Valet was a joke and breakfast sucks worse than waffle house at 1 am in a backwoods town of the south. Complete and total bs bed was hard as a rock sheets were less than 10 thread count like cardboard. Told manager about all this and he said " I know you would be better staying at the Hilton. " pretty sad for the cost.
