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Booked a King bed room, but upon arrival was told it was unavailable.
We had family from four states stay here when we all came together for a surprise party weekend. We all loved the décor overall, enjoyed the Sunday brunch, and clean, comfortable rooms. Pleasantly surprised by the saltwater pool! Our ages ranged from four to seventy-five -- all gave thumbs-up! Sam & Harry's got points for a nice brunch and great service on Sunday morning - but not so much Saturday night when the hostess gave some (bad) attitude. Hopefully, just someone having a bad night. Overall -- great facility & staff! Wish the pool hours would be extended - maybe adults only later? (Hard to relax or do laps while someone else's unsupervised kids are throwing footballs all over the place!) Also - WIFI should be a given at a facility like this!
I enjoyed the entire stay! Amazing staff and the rooms were impeccable! Will definitely return! I had no complaints!
Ease of getting in and out of the area. close to many restaurants and shopping The hotel was very hard to find due to the lack of signage on the outside
Very comfortable and nicely appointed. We came for business, but squeezed in a trip to the mall. We didn't use the shuttle, but appreciated there is one and it makes the immediate area very accessible. We'd return and recommend to others who need a place in Schaumburg to stay.
It was clean and comfortable. Good value for the price No refrigerator in room
The rooms are clean and fairly large. All the necessities are included in the bathroom even toothpaste! The bathrooms are clean and the rooms are comfortable and fairly dark at night. The food at this hotel is the worst food I've ever experienced from any hotel. I've stayed here before, about a year and a half ago, and the food was horrible then and it's horrible now. Their yogurt parfaits tasted sour. The food in the restaurant is tasteless and overcooked. It's also pretty expensive for the quality.
great experience. good staff, clean rooms and hotel overall. Good reasonably priced in the restaurant. Stayed 4 days at a seminar on site. Would recommend to anyone visiting the north shore/suburbs.
Loved the room! Loved the warm colors, the bed was soft, the room was clean. Plenty of space in the room. My boyfriend and I really enjoyed ourselves. Room service was great! The staff at the front desk wasn't very friendly or welcoming. There was a tall blonde man who was a bit odd. Wasn't rude but wasn't friendly or kind either. Hard to explain, just seemed like he was having a bad day and was forcing a smile. The only other complaint I had was the bathtub. Seemed a little old, and had a couple stains. Everything else was great!
Friendly staff and they were able to accommodate my early (8:30 am) check-in request. Breakfast wasn't open until 7:00 am. Pretty late opening for those who want to get breakfast and head out for an early morning meeting or appointment.
Staff was great and the bed was wonderful. Great value and was close to family.
Good hotel upscale and fun decor, steak place next door and Starbucks nearby The staff member who first checked us in tried to tell us that all King rooms were taken even though my reservation was for a King Deluxe room. He shrugged and said that wasn't his problem what a third party promised. We could have a standard Queen. I spent thirty minutes on hold with hotels.com with no resolution and then checked back when another front desk person arrived. He got us into a King room though not King deluxe. He gave us a drink coupon as well. While the second front desk person was great, the attitude of the first was so bad that it leaves a bad taste in my mouth. I'm not sure I'll ever order a hotel through Kayak or it's unknowable network of third parties and fine print that the advertised room is not guaranteed.
Room amenities. Fridge, charging station, room safe, breakfast buffet
The staff was friendly My room was not cleaned and I did not receive clean towels until 11pm that night!
The sheets were incredible, nuff said!
The hotel was very nice, bed was comfortable, room was clean, check in was easy. The fan on the heater in the room sounded like a vacuum cleaner. It is probably a minor fix.
Comfortable beds and clean room. You can here everyone in the lobby. Especially during wedding receptions.
Likes: mostly quiet, exercise room top floor, decor, Westin was honest and upfront about renovations with possible noise during our stay-not a problem ar all either, beautiful room. Parking lot in poor condition and not ample parking close by. Adjoining rooms - extremely noisy when someone else is staying next door. Lower level exercise room/pool closes early at 9pm.
Room was very nice. Terrible continental breakfast and terrible bar. Undergoing some lobby and main are construction so hopefully it will be much better.
Beautiful hotel. Good staff. We didn't have breakfast included so when we went for the buffet I was shocked at the price. Did not expect it would be so much for 2 people. Should have asked first.
We showed up well before check-in, but were immediately checked in to our room. AWESOME bed. Didn't ever want to get out of it! Room was clean and spacious with a nice picture window. 375mL bottle of Grey Goose....$55 plus $3.95 delivery fee plus 21% service charge? Whoa.
The front staff was not knowledgeable and helpful. I asked if I could book two more days at the westin in Chicago downtown and she said I had to call the hotel.
I ended up having to bring my dog with me because I couldn't get her on the original flight planned. They were very helpful and accommodating with no extra fee for her! They unfortunately were out of dog beds but they brought up some extra towels for her to lay on.
Beautiful facilities Comfortable beds Excellent customer service Additional facilities fee
Everything was very clean and the beds were very comfortable! I didn't like that I had to also pay a $50 deposit and that the hotel cost did not include a continental breakfast. For the cost of stay, we should have been offered breakfast at no charge. I have stayed at a lot cheaper hotels with breakfast.
It was close to Schaumburg, IL. You can hear everything, from the person next door to the people in the lobby and we were on the eighth floor! There was also a surprise "facility" fee for each night we stayed. We had to pay $9.95 to be able to use the Internet for 24 hours.
I didn't like how thin the walls were. You could hear what was going on in the adjoining room. On top of that the people in the adjoining room had a party until 1am. Hard to sleep when it seems like you are a part of the party.
Overall too many hidden charges
Cleanliness. View. Thats about it Didnt like the fact that there was not enough spaces to park my car. The lot was completely filled, and the hotel offers no valet service. I wouldve happily paid $10-$15 for valet, instead of having to drive around the lot in circles for close to half an hour waiting for a spot to eventually open up. The staff didnt offer much helpful suggestions on where to park my car if a spot wouldnt open up. - The room was nice, clean, organized. My only complaint about the room was the bed and pillows. Most umcomfortable bed Ive ever slept on. No pillow top or decent padding on the mattress. You can literally feel the hard springs digging into your back. The pillows offer no neck support, so you pretty much have to bunch the hell out of the pillow so that at least your head and neck are comfortable. I woke up 4x during the night bc the bed was just so damn uncomfortable. -- I never write bad reviews about hotels ever because Ive always had good experiences, but being that this hotel is a Hilton, and your paying the Hilton price, the quality/experience was definitely below average and I wont stay there again. For the same price, there are far better hotels in the Rosemont/O'hare area that Ive stayed at, such as the Marriot Courtyard right next to the very same Hilton I stayed at, or the Springhill Suites less than 5minutes away. -- Overall, I wish I had my $200 back for the one night I stayed the Hilton. Not worth it.
Wireless Internet, good parking lot, kind services, clean, spacious and two big queen beds. I wish the hotel price includes breakfast without extra charge.
cleanliness of room check in staff
The staff were particularly helpful which is always much appreciated.
Hotel was very nice,great swimming pool and whirlpool.Rooms wer'e clean and service was friendly.
Nice room and helpful staff. In and out easily. Parking is incredibly bad, so far away.
I am in Buffalo Grove area every 3 weeks on personal business. I will not stay at Westin again. WiFi is additional cost and not cheap. Business hotels offer WiFi free of charge or included in room rate. Charged me $7 service fee for a drink from room service. The drink cost around $10. Ridiculous! When I complained, receptionist was not very interested in making a compromise or even removing it from the bill. I will not be staying at Westin again. I certainly will not recommend it.
the hotel was very nice, and service was excellent. nothing spectacular but perfectly acceptable. the hotel did not have a record of my reservation when I arrived and had to call booking.com to confirm the reservation. I do not know if that was the hotels fault of booking.coms but it was annoying
Proximity to my mom`s home. Very courteous staff.
Rooms were comfortable. Bed was luxurious. TV is HUGE! Nice to have in-room safe. A LOT of space for the price. Would definitely come back and stay here again. Breakfast was a busy time - it amazed us to see so many people were staying here. We definitely didn't notice that kind of traffic from our room. Wished for blanket for pullout bed, but took comforter off big bed to accommodate.
Extremely noisy. The hotel is under renovation, and is both messy and smells terrible.
Courteous, friendly staff Large comfortable rooms Convenient location Nothing
Facilities were clean and modern. Very satisfied with the hotel in general Biggest issue was a VERY noisy heater in the room. It squealed loudly each time it ran, about hourly. By the time we realized it was going to do it all night, it was too late to ask to change rooms. Finally found the switch to cut power to the unit (turning it "off" on the controls just made it cycle on for a minute every half hour). Likely just a room issue and not a hotel issue. We notified front desk of the squeaky fan in the morning. Hotel really could use an Airport shuttle.
The room were larger than expected. I like the clean look of the bedding, all white and washable . Quiet. Overall it was nice. It was well worth the reduced price I paid. It would have been a plus to has at least a small microwave, had pizza that needed reheating. Even a cheaper motel usually has one. The reno of the front lobby wasn't my favorite noise. The carpet area by the bar sink (in the 2 rooms I saw) need cleaned.
The room was lovely. The people at the desk were helpful and professional. It was easy to find, good location, great parking, fabulous breakfast, lovely indoor pool.
good for the price
Room was quite spacious & comfortable. Room window was of small size.
Very nice young lady at the reception. Very friendly.
Location Remodeled but very poorly and free breakfast was gross and was discussed with the roaches
The room is large enough. The A/C is not work well
The location was convenient for the purposes of my trip. Overall, it had the feel of "cheap" even though the price to stay was night. The clock radio didn't work, even when it was replaced with anotehr one. The business center charged for simple internet access (while the Comfort Inn in Skokie where friends stayed did not; I checked a-mail there!) The breakfast offering was tasteless, and the disposable plates & utensils just plain cheap!
Hotel close to airport but not too noisy - restaurant on site quite good with grat staff
access to O'Hare airport
Warm breakfast The receptionists never show smile; shuttle bus interval too long
The rooms were very clean, and smelled clean. Comfortable sleep number bed with nice size TV. Very comfortable stay. The guy at the front desk gave me a lot of attitude when I was checking in. He treated me and my girlfriend very poorly.
From the first calls made to the front desk arranging room check ins for our large family group to the 4:15 am shuttle driver pick-up wow GREAT SERVICE- most helpful. Friendly shuttle driver!
Very clean, staff very friendly and helpful thin walls so can hear everything from surrounding rooms and hall. Sleep number bed would not hold air properly. Very loud hotel guests in halls and rooms til 3 or 4 a.m.
How much they knew about the "law". More than the police, apparently Everything
The big beds. And the friendliness of the house keeping staff. The hotel works with certain cab companies, and they are like the most expensive cap services. I don't recommend going downtown when using the hotels cab service unless you want to pay more than 50.00.
Plenty of space and only 2 blocks away from the venue where we were attending a concert. Breakfast buffet was a nice surprise. Room was spacious enough for our needs. Steakhouse next door had good food and service. It was very convenient. Noisy place. Neighbors next door were loud until 2 AM as well as the people downstairs who stayed out on their patio -which made the noise echo. It sounded like we were surrounded by 10 different people. Walls were thin. One of the 2 beds deflated shortly after adjusting the comfort level. Luckily, we had been given a room with 2 beds so we moved to the other one. Unfortunately, the remote for that one did not work which is why we chose the other bed to begin with.
There wasn't anything horribly wrong, but there's not much to complement either. I guess free parking was the highlight. Price wasn't too bad either. The lobby is under construction. We got placed in a room with two beds, when I asked for a king. In that room my wife tried the sleep number bed with one of the remotes, but both remotes controlled the bed I was sitting on. We requested to be moved to a king room which they did, but they seemed distressed that they might have to touch the previous room up. The hotel doesn't give you a fresh, friendly vibe.
The staff and the hotel always make me feel very welcome and the rooms and amenities are perfect and very comfortable and always clean. /the location couldn't be better from shops and restaurants to being only a couple miles from the airport I think it has gotten a bit pricey....for the room.
clean and had a good breakfast had to wait 40 minutes for a shuttle. calling reception had no impact whatsoever!
Great location for flying in/out of Chicago. Front desk staff gave us a discount for long term parking during our trip, beat the rate at O'Hare. We will likely stay there again in the future. Entertainment in the morning consisted of watching a mouse make his rounds in the dining area.
For a small fee we were allowed to leave our car in the parking for 4 days while we were out of town. Instead of having to pay for parking at the airport, which would have been twice as much. There was no Korbel brandy in the bar
The location of the hotel. Rooms are cramped and do not have one comfortable place to sit beside the bed.
Happy hour is nice breakfast toi What I didn't like I book online gave me a total then in the desk got a different price
The breakfast was delicious and offered everything we could have wanted. Pleasant surprise!
The convenience of breakfast. The room didn't get clean, towels were left by the door. The facility was not clean either, the breakfast area had very sticky floors, the table were not very clean, I got syrup on my arm from sitting on a chair. Also it was crazy with noise from other guest, the kids were allow to be screaming on the hall ways in in the stairs I called four time just in one night and nothing was done and it went on to 1 am, waking my toddler twice that night. It was just such an unpleasant stay.
Clean and well decorated.
Breakfast room ambiance. Room too small. Double beds inadequate. Rooms are super cluttered and small.
I absolutely loved everything about the hotel,it was clean, friendly, very nice and relaxing. n/a
The suite we had was excellent. It was clean and spacious. Very much worth the money which we got at a very low price. The breakfast was excellent. We really enjoyed our stay and will use this hotel again in the future.
The staybridge suites were excellent for a 3 star hotel. Not only was it very roomy and comfortable but it offered so much. We had a kitchen, living room that separates from the bedroom. The bed was comfortable and perfect size. We really did not want to leave, I could have lived there. And the location was great also, everything was less than 5 minutes away.
In my quest to find an affordable place to stay while attending classes at the Motorola facility, I found the Staybridge Suites and elected to give them a try. The rooms were comfortable and facilities exceed my expectations. I would highly reccommend and plan to stay again when I again visit the Schaumburg area.
I was very impressed with the staff, clealiness of the entire grounds & the room. The breakfast buffet was great - something for everybody. The room was extremely comfortable & clean. The staff was very attentive to our needs, We were close to everywhere we needed to be. We will definately stay here again next year!! ' FOUR THUMBS UP!!
Never again. Very disappointing place to stay. Room was very beat up-bugs on floor in kitchen area, red spots on carpet, and couch and chair had tears. Really needs some work.
After spending one night downtown we moved to the Staybridge so we could visit IKEA. My husband (a snorer) and I stayed in one bedroom and my son had the other one. Both bedrooms had their own bath and the living/kitchen area was in between so the rooms were adequately separated and my son wasn't kept awake by his dads snoring. The grounds were great, plenty of free parking and a very nice breakfast. All at a very reasonable cost. Doesn't get much better than that.
I enjoyed the limited time i stayed at the hotel. The staff was really helpful, the continental breakfast was always hot. i always had a clean room w/ clean sheets.i would stay here again the next time i am in chicago
I stayed here with my kids and it was a good experience. The manager was nice. The room was clean. I liked having the full kitchen. Good value for the money.
This hotel was every thing we were expecting and much more. The staff were extremely friendly and helpful. The room was very comfortable and very nice. We will definitely stay again.
Staff was very kind and accommodating. Rooms were very clean and comfortable. Wish the bathroom was a bit bigger. It had the shower and the toilet, but not much place to move inside the bathroom.
Friendly staff and helpful with good recommendations-honest, accommodations pleasant and clean, good in room coffee.
Proximity to family and I-294. We'd stay here again. Quiet place
Close to where I was spending Thanksgiving. Quiet considering its distance to O'Hare. The bed was so soft that I had to change rooms. The fake ivy in the room is only a dust colector-get them out especially for those of us who are allergic to dust.
Big room, good breakfast (room service), friendly staff Multiple hairs found in the sheets upon arrival. Refridgerator but no microwave........ Extremely small bathroom setup, the door, toilet, and tub are basically adjacent leaving no room to get in/out
The hotel was really close to the mall which was very convenient! It was also very close to a lot of restaurants. The room we had was amazing and very comfortable. It was very clean and modernized. They also had a pool, even though we didn't have time to get to experience it. The breakfast, which was included, was amazing as well! It was also a very decent price! The guy that helped us check out was super friendly and helpful! The heat was not working in our room unfortunately, but even with the air not working it still wasn't too cold. There was also a lack of parking spots later at night. When we checked in we had a great spot by the front door, but then we left to eat and came back and there was only one spot left and half of it was a snow bank... So needless to say I parked on a snow bank. Also there were no vending machines, if you wanted something to drink or snack on you had to buy it from the front desk. And the prices were outrageous. Also the lady that checked us in was sort of snobby.
Close to shopping and easy to find. The rooms were clean and spacious. I lile that it had a pool, hot tub and fitness room. The complimentary breakfast wasn't the greatest and there was a problem with the toilet in our room. No information on things to do in the area.
The staff was very nice and welcoming. The hotel itself was very clean and well maintained. Our room was clean and comfortable. The breakfast line was soooooo long each day we were there. Our bathroom had noticeable water damage to the walls and shower. The couch in our room was noticeably worn. The fridge wasn't cold at all. There were no outlets near the bed to charge our phones or other devices.
Loved the location and Room Size. Plenty of room for our family of 4. Loved the hot breakfast too!
Everything was good & well taken care . The staff was friendly & rooms wer spacious . Nothing that I can think off
The staff were very friendly and helpful. Went out of their way to get us in our rooms early. Great place. Clean, quiet and great breakfast choices.
Staff were very courteous and attentive to my needs. none
I booked a week ahead and upon arrival was told they no longer had a room for me. They put me in a "motel" down the street. I was traveling for business and packed light, did not pack everything I needed due to the amenities at a Hyatt, which they did not have at the place they put me up in. I paid $110 more than the nightly rate at the place they put me up in and no one will return my call and refund that money. This seems like a pretty good scam for the Hyatt. I'm extremely disappointed as I've used the Hyatt for business many times before and the service at this location was terrible.
Cozy place w/ free breakfast! The bed a kind of hard and the pillows were not that great and the bathroom was small!
Very dirty and uncomfortable. Would not recommend.
Location was good and close to shopping. To start off with, the room had several spiders in it with cob webs everywhere. There was black mold on the wall by the window when we pulled back the curtains. The 2nd day we found an earwig crawling on the bathroom floor. The walls were paper thin, you could hear the entire phone conversation of the guest in the other room including the person on the other line. Not a good stay at all. I brought this to the attention of the front desk attendant and he could of cared less. I would not choose to stay there again and would never recommend this place to anyone based on our stay.
The location was great and staff were responsive when we had an issue with the door jamming and with billing confusion over a prepaid room. It's nice having an all-suite hotel so we don't have to think about which room we want. There were ashtrays in the non-smoking rooms, several cigarette butts in the sink when we arrived, and the whole room stank. We arrived well after bedtime with a cranky toddler and were only staying one night, so we just dealt with it, but it was gross.
The floors in our room were very sticky, even the carpet. We didn't even take our shoes off because it was so gross. My parents room had the latch on the frame of their door completely missing. The staff working breakfast didn't even speak English, so you couldn't even ask them anything or explain anything. That was extremely frustrating. To pay that kind of money and have your room be dirty, and not maintained, as well as staff that doesn't speak English? We were extremely disappointed.
Style and balconies No room service from main restaurant
Loved the outside atmosphere at the fire pit. The 2 man band was very entertaining and involved the crowd. My girlfriend and I had a great time dancing the night away. Would stay here again.
How very handy everyone was. Everyone was so eager to be helpful and the maid service was the best. The wake up call wasnt loud enough. I couldnt hear it to wake up
breakfast. staff at breakfast were very friendly and helpful. room was fine, and location was just what we needed for the nearby Japanese mall and LegoLand. no maid service at all (we stayed 2 nights). trash cans were thus overflowing, etc. one of the two front desk people didn't seem interested in the hotel business, and wasn't particularly friendly (the other person was great!)
clean comfortable, great bed, attentive and friendly staff. A good choice for business travel.
I like it when everything is new or newer and updated. Didnt feel like you where staying in someone elses old house.
The staff was really friendly and the hotel is very high quality
Room was nice and big. Free breakfast. VERY GOOD VALUE if you are staying near Chicago!
The hotel was very clean, the room design was nice, convenient location, city was very safe. Overall I had a nice experience. There was only one thing that I didn't like, which was that when I booked my room I had free breakfast, but the only way I could have it would be for me to leave my room and go to the lobby.. It would have been nice to have it come to my room.
The staff was exceptional. They provided needed information with a smile and even provided their own pizza to my hungry children who had been stranded on the highway for a couple of hours due to a car accident. The bed was uncomfortable. We woke with aching backs.