Guest reviews
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All Reviews
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Overall Rating
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8.8 "Very nice wellness & sports facilities."10.0 "
top-notch fitness area , thought 100%." -
8.7 "Great service."9.2 "92% found the
staff to be very friendly ." 7.0 "70% said thereception staff was great ." 8.8 "88% thought theservice was very professional ." 9.3 "93% said therecreation staff was great ." 7.7 "77% wereimpressed by the valet service ." 7.3 "73% found therestaurant service to be one of the best ." 7.9 "Management was excellent , said 79%." -
8.3 "Location is great."9.8 "98%
liked the proximity to shopping ." 9.5 "95%liked the proximity to sightseeing ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "City centre within easy reach , said 100%." 10.0 "Near to public transport , according to 100%." -
8.2 "Bar is amazing."8.0 "
Delicious alcoholic drinks , according to 80%." -
6.2 "Breakfast is mediocre."5.4 "
Breakfast prices were ok , according to 54%." -
6.0 "Average amenities."6.0 "60% thought the
building was acceptable ." 5.1 "51% considered thelobby entrance to be so-so ." 6.0 "60% said thearchitecture was not spectacular ." -
5.9 "Rooms are ok."6.9 "
Beds were acceptable for 69%." 5.0 "50% thought theminibar was ok ." 5.0 "50% thought thekitchenette was ok ." -
4.8 "Vibe wasn't good."2.8 "72%
criticized the unstylish hotel ." -
4.8 "Internet is poor."4.2 "58% said the
wifi quality was bad ." -
3.8 "Value below average."
Overall Rating
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8.7 "Great service."9.3 "93% found the
staff to be very friendly ." 8.9 "89% thought theservice was very professional ." -
8.4 "Very nice wellness & sports facilities."
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8.2 "Bar is amazing."
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7.6 "Good location."9.8 "98%
liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "City centre within easy reach , said 100%." -
6.7 "Average cleanliness."6.6 "Only 66% said
rooms were clean enough ." -
4.9 "Not very comfortable."4.0 "60% said
rooms were small ." 3.3 "67% thought it wastoo noisy ." 1.4 "86%criticized the small bathroom ." -
4.8 "Internet is poor."4.2 "58% said the
wifi quality was bad ." -
4.6 "Rooms are not good."4.0 "60% said
rooms were small ." 1.7 "83%complained about the bathroom ." 1.0 "90% thought they werepoorly maintained ." 2.4 "For 76%, therooms looked old ." 2.3 "77% foundproblems with the furniture ." 1.4 "86%criticized the small bathroom ." 4.9 "51% weredisappointed with the minibar ." 1.8 "82% said thebathroom was dirty ." 2.3 "77% hadproblems with the shower ." -
4.0 "Vibe wasn't good."2.6 "74%
criticized the unstylish hotel ." 4.2 "For 58%, thelobby entrance was sub-standard ." -
2.9 "Terrible value."
Overall Rating
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8.5 "Great service."9.0 "90% found the
staff to be very friendly ." 7.1 "71% said thereception staff was great ." -
8.1 "Location is great."9.8 "98%
liked the proximity to shopping ." -
7.9 "Tasty food."
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6.6 "Breakfast is mediocre."
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5.9 "Average amenities."5.9 "59% thought the
building was acceptable ." -
5.8 "Pool is mediocre."
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5.7 "Average comfort."6.9 "
Beds were acceptable for 69%." -
5.7 "Rooms are ok."6.9 "
Beds were acceptable for 69%." 6.9 "Only 69% saidrooms were clean enough ." -
4.5 "Vibe wasn't good."2.4 "76%
criticized the unstylish hotel ." -
3.7 "Value below average."
Overall Rating
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8.7 "Great service."8.9 "89% found the
staff to be very friendly ." 7.1 "71% said thereception staff was great ." -
8.5 "Location is great."
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6.6 "Average cleanliness."6.3 "Only 63% said
rooms were clean enough ." -
5.9 "Average amenities."5.9 "59% thought the
building was acceptable ." -
5.5 "Rooms are ok."6.3 "Only 63% said
rooms were clean enough ." -
5.4 "Average comfort."
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4.8 "Vibe wasn't good."2.7 "73%
criticized the unstylish hotel ." -
3.7 "Value below average."
Overall Rating
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8.4 "Great service."7.1 "71% said the
reception staff was great ." 9.1 "91% found thestaff to be very friendly ." -
7.9 "Good location."
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5.9 "Average comfort."5.3 "Only 53% said
rooms were big enough ." -
5.9 "Average amenities."6.0 "60% thought the
building was acceptable ." -
5.7 "Rooms are ok."5.3 "Only 53% said
rooms were big enough ." -
4.5 "Vibe wasn't good."2.4 "76%
criticized the unstylish hotel ." -
3.6 "Value below average."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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4.5review from
Facilities were clean and the staff was helpful. Location was good being right in downtown Denver and parking wasn't terrible either. Inappropriate party favors littering the halls and the excessive noise of all the party goers ensured that it would be a restless night.
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9.1review from
Staff was great. Location is perfect for taking in LoDo area - walk to anything. Some of the tower rooms could use updating and hopefully replace a few of the shower/tub combos with walk-in showers. Bartenders, desk staff all very friendly and helpful with directions and suggestions. Shower/tub combo in Tower rooms.
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10.0review from
The rooms and staff were knowledgeable and cordial N/A
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10.0review from
Seth, the guy who checked us in was great, gave us free drink card and gave us recommendations for clubs. Room was clean and hotel had a nice friendly atmosphere.
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7.4review from
Big place...hard to find the rooms because of the multiple towers. I gave 2-3 other guests directions because the had problems too.
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7.4review from
The hotel smelled nice when you walk in. The staff was courteous and helpful. Great location! Overall it was an alright hotel however we'll probably stay somewhere else the next time we are in Denver. Our room was quite small for the cost. The shower was dissappointing. The elevators were particularly slow.
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8.8review from
Fun restaurants in the hotel. Good location Wished the pool area also had a whirlpool spa.
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10.0review from
Located on the 16th street mall. Anything you want within walking distance.
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10.0review from
Staff were super nice and accommodating, room was clean and updated, pool was great, facilities were well maintained. Elevators were weirdly slow; a small flaw.
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8.2review from
I like the location. The Mall Ride takes you right to the hotel. The rooms are large, making it easy not to be in others way. The rooms are large but a lot of wasted space. No mirrors for others to get ready. The shower wasn't hot.
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8.2review from
Great Staff comfy room and on site resturant Price for parking
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8.8review from
Location, Location, Location. The rooms in the tower are smaller. It was not an issue as purpose of visit was a staycation to dine in Denver. Parking was not included with the room it was a extra daily charge.
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10.0review from
Everything Nothing
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3.7review from
Nothing? Four star hotel more like a two star dump. Mold and mildew in the first room so they moved us to a dog room. Night management was rude and unapologetic when I informed him that we had been propositioned by two hookers in the elevator. The outside door stays open for ten minutes after you swipe your key, so they snuck in behind us and rode up to our floor where they asked if we wanted to chill. Night manager said the door wasn't broken and had to stay open for ADA reasons. Maybe for a minute, but we watched several times and the door wouldn't close within ten minutes. Night manager said most he could do was refund me SPG points equivalent to my stay. Nothing else offered or apologized for. We went and stayed at the St Julian in Boulder. Also a four star hotel and the same cost but it was a different world entirely. How this dump gets a four diamond rating is beyond me. It's a stain on the Sheraton and on SPG.
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6.2review from
The parking was atrocious
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9.1review from
Staff was great. Location is perfect for taking in LoDo area - walk to anything. Some of the tower rooms could use updating and hopefully replace a few of the shower/tub combos with walk-in showers. Bartenders, desk staff all very friendly and helpful with directions and suggestions. Shower/tub combo in Tower rooms.
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10.0review from
The rooms and staff were knowledgeable and cordial N/A
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10.0review from
Seth, the guy who checked us in was great, gave us free drink card and gave us recommendations for clubs. Room was clean and hotel had a nice friendly atmosphere.
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8.8review from
Fun restaurants in the hotel. Good location Wished the pool area also had a whirlpool spa.
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10.0review from
Located on the 16th street mall. Anything you want within walking distance.
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10.0review from
Staff were super nice and accommodating, room was clean and updated, pool was great, facilities were well maintained. Elevators were weirdly slow; a small flaw.
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8.2review from
I like the location. The Mall Ride takes you right to the hotel. The rooms are large, making it easy not to be in others way. The rooms are large but a lot of wasted space. No mirrors for others to get ready. The shower wasn't hot.
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8.2review from
Great Staff comfy room and on site resturant Price for parking
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8.8review from
Location, Location, Location. The rooms in the tower are smaller. It was not an issue as purpose of visit was a staycation to dine in Denver. Parking was not included with the room it was a extra daily charge.
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10.0review from
Everything Nothing
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7.4review from
Big place...hard to find the rooms because of the multiple towers. I gave 2-3 other guests directions because the had problems too.
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7.4review from
The hotel smelled nice when you walk in. The staff was courteous and helpful. Great location! Overall it was an alright hotel however we'll probably stay somewhere else the next time we are in Denver. Our room was quite small for the cost. The shower was dissappointing. The elevators were particularly slow.
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4.5review from
Facilities were clean and the staff was helpful. Location was good being right in downtown Denver and parking wasn't terrible either. Inappropriate party favors littering the halls and the excessive noise of all the party goers ensured that it would be a restless night.
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3.7review from
Nothing? Four star hotel more like a two star dump. Mold and mildew in the first room so they moved us to a dog room. Night management was rude and unapologetic when I informed him that we had been propositioned by two hookers in the elevator. The outside door stays open for ten minutes after you swipe your key, so they snuck in behind us and rode up to our floor where they asked if we wanted to chill. Night manager said the door wasn't broken and had to stay open for ADA reasons. Maybe for a minute, but we watched several times and the door wouldn't close within ten minutes. Night manager said most he could do was refund me SPG points equivalent to my stay. Nothing else offered or apologized for. We went and stayed at the St Julian in Boulder. Also a four star hotel and the same cost but it was a different world entirely. How this dump gets a four diamond rating is beyond me. It's a stain on the Sheraton and on SPG.
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6.2review from
The parking was atrocious
