Would you like to save as your currency permanently or for this visit only?
1114 Washington Boulevard, Detroit, MI
0.3 mi from
Inadvertently booked the Westin in downtown rather than the airport but glad I did. Imposing, stately building and very good spacious bedroom.
We had a three hour wait in line to check in before the Lions game. Once we checked in, our room was not ready and we received no discount on the room for it not being available for the entire reservation time frame. The staff was slow and very unaccommodating. Completely unacceptable.
Views from rooms are amazing. Conveniently located. Volt, the hotel restaurant, staff needs to be retrained. Service was terrible. Waitress only came once to table. A different waitress had to get our bill after we asked and she overcharged us. This really put a damper on the trip for us
Wouldn't know, didn't get to use the rooms. Booked the rooms for a group gathering downtown. Several people came from out of state. The room was booked far in advance. We showed up, only to be told that they double booked the room and we were bumped. They had double booked so many people that day and displaced them to other downtown hotels that the nearest accommodation was more than a half hour away. Single handedly ruined a get together we had been anticipating for more than 6 months. Told us this with smiles and jokes like it wasn't a big deal. Oh, the rooms on the other side of the state were free though, so that totally makes up for it, right? (It didn't)
The entire hotel had a calming effect Very clean Staff were amazing Location was perfect Buffet breakfast at restaurant was not very good
The room wouldn't go below 80 it was uncomfortable hot the entire time.
We were in town for a national conference just a few blocks away at the Cobo Center. Upon check-in the staff was super friendly and helpful. They even gave us a warm cookie. We were close to the stadiums, food places and downtown. The room was massive! The beds were in a seperate closed off area, so people could congregate in the sitting area if needed. Definitely worth the month compared to other hotels around the area. Having to pay 30 dollars a night to park.
The valet guys were super polite and awesome, asked me how my stay was and everything. Never brought us toilet paper, towels, or pillows. Had to call them 3 times if I needed anything because they would just never show up. Front desk lady was so rude, didn't even take my complaints into consideration. I come to Detriot every weekend for work and last week I stayed at a $60 a night hotel that had WAY BETTER service than this $200 a night hotel! Don't waste your money! I wish I could get mine back after how these people treated us! OH I shouldn't forget that on our last day when we called the luggage cart up the lady made my 9 month pregnant friend roll it down and put the luggage in the car without helping her at all! I will NEVER come back here!
The AC wasn't working throughtout the day, so it did get a bit hot. However, everything else was grand.
Good location with People Mover station on site and a lil bodega in same building open til 2am. Front desk staff was nice. Our AC didn't work and others worked poorly. I had to go buy fans to sleep. I was told a couple times an engineer would come up. They never did or if they did didn't leave a note. At 730 am our room was 81 degrees, which was warmer than outside. I ordered a sandwich from room service and they refused to give me a side of the mayo they use on their BLT for my fries even though I was happy to pay for it. Then they forgot the permissible ranch lol. Such a joke. Thumbs down.