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It was a well deserved and most awesome romantic get away!! Love it all. Only thing bad, which isnt really that bad, but found clothing from prior guests behind the chair.
Overall stay. Great staff, very luxurious, great layout of the hotel and rooms Needs a spa/fitness center
Room at night had big spotlights we weren't told about upon check out. Had to close drapes and it was still lighting up the room. Just terrible
The location was great. Our view was overtaken by the top of the parking garage. The room was dirty. Everywhere we looked, there was dirt, smudges and grease marks on the walls, headboard, bathroom walls, mirrors, thermostat cover, you name it. There was even what looked like a bit of dried food on the bathroom wall. Everything was dusty as well. The decor throughout felt outdated. We were in one of the orange rooms and it did not feel very calming. Perhaps some of the other rooms have been updated? Room layout made it difficult to get comfortable--one big chair with no footstool, and only a small wall-mounted desk with one chair. How do two people eat a meal like that? Could not get the thermostat to adjust and the room was overly warm. Lobby staff was pleasant but not overly friendly. Room service was poorly executed--quality of food was sub-par, they messed up one of our orders and only brought one set of silverware.
Overall a good location, with very nice and friendly staff. the lamps in my room 2609 were covered in dust, as well as the wall behind the lamp between the beds--- [have pictures] Also, the coffee used for the keurig machine is absolutely horrible. We had to call down to get extra tea instead. The eggs, bacon, and the French Toast were cold in the buffet, many people complained. Response from the gentleman walking around in behind was "yep" They did bring out new trays of hot food, however the problem from what we could see, was that the water underneath was not hot and steaming when they lifted the other trays out. There was a full container of bacon which they just took out back. They were going to reheat and bring out later. Not a good thing to do.
My room was clean, smoke-free, quiet and on the 22nd floor. The elevators worked well, they had a key security. Couldn't go pass casino floor without key card. Free valet, in room service and breakfast pre-order. The staff was friendly and accommodating. I enjoyed my stay and will return! Room service and free valet
Location Got rid of lobby bar
1. Location 2. Free parking 1. Side view of the Detroit river from my room (still okay though)
The room was fairly clean with the exception of someones fake eyelashes on the floor which was pretty gross. The fact that my sister and I had a marathon early in the morning. The loud neighbors were rude and inconsiderate. I called security on them once, however they kept being loud. My sister and I got at most, an hour of sleep.
I had a chance to enjoy the Casino and Hotel over the Christmas Holiday!! it was warm and enchanting!! Everyone was kind and professional, I can't wait to return. We Loved it ! We loved everything, especially the free upgrade on our room, and room service was awesome!!
The view we got was amazing. The staff was excellent and so accommodating. I mentioned it was my birthday and they were so nice to be sure that we had an amazing view. Heard loud music all night. Not sure if it was from bars outside or from neighbors? Couldn't tell.
Very accommodating, had lots of fun. Love the morning buffet, would like to see that as an available upgrade Room needs a fridge and microwave
Room was massive. Continental breakfast was cereal.
the uniqueness and spaciousness of the rooms. Our air conditioning only blew in the living area not the bedroom. it was just a little warm for sleeping.
The hotel needs a complete renovation. The beds were so old and uncomfortable, we ended up checking out at 6:00 am after a sleepless night.
The staff was very friendly and accommodating to my needs. Great location and great building!
The room was huge and really nice with great proximity to the casino.
The continental breakfast. I was hoping for eggs, and just a whole platter of food.
The location was great! The soaking tub was nice. The room was very large. The beds were very hard, the air didn't work very well, kept kicking off. There were dirty finger prints on the walls, chips in the paint. Parking cost extra. The wall are very thin, could here the elevator bell from our bed in the morning.
Needs a usb port in the room. Most rooms I've stayed at have them. Very useful for charging your phone
No 24 hour room service
Gorgeous room and lobby Centrally located Courteous staff Shuttle service Valet parking is costly Mini bar offerings were costly
The overall décor of the hotel. The staff is extremely friendly!!!! Luv everything
Very professional staff. The place is beautiful. Great location. Parking was not included in the price.
Very clean, easy check in, nice room. No breakfast and have to pay for Wi-fi
Awesome location, great service, and our room was perfect.
room service hospitality of staff
The dinner at The Roast and the friendliness of the staff, also the location. Our view was blocked by a parking garage construction, but they did not charge us for our upgrade.
The room was comfortable and very attractive. The bathroom was quite nice. No free internet unless you joined Starwoods and when I did I got an email confirmation in Arabic! Which freaked me out. The desk staff said they didn't know what to do and maybe it was some problem with my email. I pointed out it was only the one from Starwoods. The breakfast staff were very attentive, but the meal was overpriced for the quality.
Lovely accommodations in an iconic Detroit hotel. Great bar, great restaurants, friendly staff, beautiful rooms. Spa does not match the quality of the hotel. The space is small, cramped, and dark; the equipment mismatched and broken. Friendly staff, but disappointing experience overall.
Our family enjoyed our stay on the 23rd floor of the hotel. The pool was warm and the beds were comfortable. Great room for the price!
We had a three hour wait in line to check in before the Lions game. Once we checked in, our room was not ready and we received no discount on the room for it not being available for the entire reservation time frame. The staff was slow and very unaccommodating. Completely unacceptable.
-great response time -professional/courteous customer service -comfortable bed -spacious -excellent food -pool/jacuzzi -shower was amazing -$30/day valet -small tub -internet fee (although they removed it from my bill) -pricey food -snack bar was locked, never figured it out -limited tv channels
A fabulous place to stay! Hotel staff was extremely friendly and helpful. I would recommend this hotel to anyone who needs to be treated like royalty, from the time you park your vehicle until you depart. A+ hotel all around!
great hotel, great location very nice no problem at all
With the concert and tigers game the hotel was booked solid. The staff was amazing! Great stay! They all did great job of managing so many guests in house. Everything and Every staff member was great!
Nice View Easy Parking No Wifi No Breakfast Slow Check-in but it was a very busy weekend. Loud outside room
The location of the Marriott in the Renaissance Center is great for seeing Downtown Detroit. It's near the river, which provides some awesome and beautiful views. I liked the tall ceilings and floor-to-ceiling windows as well. I came with friends for Movement and the hotel was packed to the gills. There was also a volleyball tournament going on the same week, so the hotel was out of extra beds. Our room didn't even have a fridge, which was absolutely ludicrous. We had to buy a temporary cooler for our food and drink. Other than that, it was a pretty nice stay despite the hotel being low on supplies. But they should be prepared for such rushes if they know ahead of time how busy it will be.
Pillows were to small and the getting accesses to the elevator
Waited over 2 hours in a line to check in. I want to be compensated!
Location from Ford Field was decent Dirty room, no kid friendly restaurant, short on beds (wrong room) oversold, check in for two hours (long lines) slow valet, no room service available, asked 6 times until roll away beds were delivered since we only had 1 bed to 4 people.
I love the lounge area. It's beautiful and we sat for hours and talked. Even though I paid online for the room prior to staying at the hotel. Marriott held from my acct an additional full room rate charge for 5 days even though I had a zero balance.
Location was great. Near several large venues. Hotel ran out of pillows, roll-away beds and linens! (oversold!) Asked for sheets three times!! Spent an hour in line to check in & elevators were a nightmare. Not good for late night food options other than pizza delivery. A hotel this large should be equipped to handle its guests! Very disappointed!
Views from rooms are amazing. Conveniently located. Volt, the hotel restaurant, staff needs to be retrained. Service was terrible. Waitress only came once to table. A different waitress had to get our bill after we asked and she overcharged us. This really put a damper on the trip for us
The bed was comfortable but the bathroom was like that of a $100 per night hotel. Valet service was very slow. Room service was slow. Food delivered to the hotel had to be picked up in the lobby. This is a nice hotel, but for the price paid I expected it to be much nicer. It certainly was not the getaway that we were expecting.
Couldn't get checked in to the hotel until over five hours after their check in time.
Friendly staff, clean and great location..like the people mk over access and the warm tunnel to the ren cen in the freezing cold Parking price a little pricey
Staff was friendly, everything seemed clean. Comfortable beds, window opened slightly for some fresh air. Water pressure was excellent. Valet was blocking the entire entrance with cars upon arrival so we had to circle the block searching for a parking garage that wasn't just monthly. Saw a bed bug, hoping nothing else comes of that.
Good location with People Mover station on site and a lil bodega in same building open til 2am. Front desk staff was nice. Our AC didn't work and others worked poorly. I had to go buy fans to sleep. I was told a couple times an engineer would come up. They never did or if they did didn't leave a note. At 730 am our room was 81 degrees, which was warmer than outside. I ordered a sandwich from room service and they refused to give me a side of the mayo they use on their BLT for my fries even though I was happy to pay for it. Then they forgot the permissible ranch lol. Such a joke. Thumbs down.
The AC wasn't working throughtout the day, so it did get a bit hot. However, everything else was grand.
I didn't get an opportunity to experience anything good. Despite having two prepaid rooms, my reservation was not held, and we were sent to a local bed and breakfast, that was not in close proximity to my business, nor was it the same quality as the courtyard.
The beds are comfortable. The rooms are clean and like new. They have security for the elevators after a certain time. The recreational room is phenomenal with a full weight and cardio area, lots of rooftop balconies. Staff is very nice and attentive. I would come here again even though they nickel and dime you for everything. Being a hotel attached to the people mover is great for getting around downtown too. Saved a ton of money on cab fees! Everything has an additional charge, no continental breakfast, which is fine but they also charge 14.95 for not a very great buffet. Hotel service is great They charge for valet and do not explain at check in they are putting a 100 dollar hold on your card, they say it falls off after making sure there are no incidentals or any additional charges. They failed to mention you're paying for valet which most hotels I have been to don't charge. I feel as if I could've stayed at greektown or antheum, as usual not have so many extras to pay for.
Staff & location Beds
This spot becomes our first-choice hotel for downtown Detroit. Rooms are spacious and comfortable. Internet is fast and reliable. Breakfast is fine, especially the made-to-order omelets with a wide variety of ingredients available. Parking is in an open lot adjacent to entrance, but there seems to be good security.
The rooms were nice and beds were comfortable. The bar and breakfast areas were convenient and suprisingly good. Breakfast was great... hands down one of the best by hotel standards. N/a
We love everything about the hotel that's why we stay there as much as possible. This is the second time that we booked a king room and were given a room with two queen beds. NOT HAPPY!!!!!
I was thrilled with the room I didn't like the fact that valet gave me such a hard time to park my car I had to show him my email that my room was paid for
Bed was comfortable, Staff helpful and friendly, clean hotel nicely located a walk away from Comerica Park, Ford Field and other downtown areas. Breakfast left much to be desired, toaster was broken, and had been for 2 days. Some of the food was decent, some was awful (don't have the cold, greasy, limp hash browns...)
We stay at the Hilton Garden Inn as much as possible when visiting downtown Detroit. It is a wonderful, safe, clean, great location hotel. nothing
Super close to the stadium, theatre, opera house, plenty of bars and restaurants. Close to the casino and Greektown. Very comfortable beds, great staff and great wifi. Heating system wasn't working well and the restaurant was short staffed. But after complaining, the manager was apologetic and tried to make it up to us.
The front desk staff were nothing but friendly and professional. They went out of their way to help with anything that they could. The bar tender at The Grille could have been more pleasant and friendly. I was with a group of three and she seemed more concerned with some of the "regulars" and we were pretty much ignored.
Nice Rooms, Friendly Staff. Parking NOT included. Cost isnt cheap.
location near renaisance center, breakfast at attached diner
The clerk on duty was exceptionally helpful
Staff were nice and pleasant. Everything else pretty abysmal. An older facility that didn't feel safe, clean or comfortable. Dirty shower and towels. Didn't even look at state of sheets for fear of what we would find. Came out covered in flea bites. Very noisy. Wouldn't stay again or recommend. Stayed here only as rest of city fully booked - paid way too much as a result on top of it all. Would travel out of town to find a room next time.
Terrible hotel! Dirty and old
The idea that the Clique restaurant is attached is a bonus
the staff (one young gentleman in particular) was very welcoming & helpful. He helped with directions, maps, things to do & made arrangements to check us in hours before the normal check in time. The location of this hotel is great. We love to walk everywhere, and we found everything to be within reasonable walking distance (in town for a football game) but there is a cheap 50 cent train ride to take you everywhere too my only complaint about this hotel was the noise at night. I'm assuming it was louder than usual because of the full house in town for the steeler-lions game but we were awoken several times at night with what sounded like shady business a few times. but just for the record, the loudest, longest and most annoying disturbance was an obscene, intoxicated canadian who was locked out of his room at 4am for an hour or so.... the staff made sure to apologize for this when we checked out in the morning.
It was inexpensive and clean with friendly staff in a convenient downtown location that was easy to access downtown Detroit. This was a location that is not overly friendly late at night and a family with young children would need to be concerned if outside in the evenings.
Within walking distance of Greektown! I rooms we cheaper on there sign then on this site. The double rooms have better beds.
friendly and helpful staff - good value for money
Within reasonable walking distance of Ford Field and people mover