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The room was comfortable and very attractive. The bathroom was quite nice. No free internet unless you joined Starwoods and when I did I got an email confirmation in Arabic! Which freaked me out. The desk staff said they didn't know what to do and maybe it was some problem with my email. I pointed out it was only the one from Starwoods. The breakfast staff were very attentive, but the meal was overpriced for the quality.
A fabulous place to stay! Hotel staff was extremely friendly and helpful. I would recommend this hotel to anyone who needs to be treated like royalty, from the time you park your vehicle until you depart. A+ hotel all around!
Very professional staff. The place is beautiful. Great location. Parking was not included in the price.
-great response time -professional/courteous customer service -comfortable bed -spacious -excellent food -pool/jacuzzi -shower was amazing -$30/day valet -small tub -internet fee (although they removed it from my bill) -pricey food -snack bar was locked, never figured it out -limited tv channels
The dinner at The Roast and the friendliness of the staff, also the location. Our view was blocked by a parking garage construction, but they did not charge us for our upgrade.
We had a three hour wait in line to check in before the Lions game. Once we checked in, our room was not ready and we received no discount on the room for it not being available for the entire reservation time frame. The staff was slow and very unaccommodating. Completely unacceptable.
Awesome location, great service, and our room was perfect.
Our family enjoyed our stay on the 23rd floor of the hotel. The pool was warm and the beds were comfortable. Great room for the price!
room service hospitality of staff
Lovely accommodations in an iconic Detroit hotel. Great bar, great restaurants, friendly staff, beautiful rooms. Spa does not match the quality of the hotel. The space is small, cramped, and dark; the equipment mismatched and broken. Friendly staff, but disappointing experience overall.
Very clean, easy check in, nice room. No breakfast and have to pay for Wi-fi
The overall décor of the hotel. The staff is extremely friendly!!!! Luv everything
This place is amazing. They have it going on! From the great staff to the great rooms and to the great entertainment!! We are definitely staying at the MGM from now on when we visit Detroit!! Everything was AMAZING!!!
service by staff and room size was big. hotel was very smokey
I was there for a wedding and it was centrally located to everything. The door men and valet were extremely personableand very nice. I would have given it 5 stars all around, however, the front desk check in staff did not inform us of the shuttle provided by the wedding until asked and they did not tell us the correct times so we missed the bride walking down the aisle.
Breakfast was good A/c didn't work well and front desk personal where lacking customer service skills
Room was on back side of noisy elevator. Heard it all night long. Rooms were not ready at 6:00 at night. Checked in at 7:30pm. They did however give us a free night stay.
Overall, the hotel provided a good stay for the evening. My wife and I were in town for a show at joe Lewis and we could pick up the people mover in a few blocks. They also included a free breakfast which was okay. Beware, parking was $27- which included in the price online.
Would Recommend. Good location. Free shuttle within a 3 mile radius very convenient and a great bargain. Good breakfast included also.
Breakfast. Staff. Location. Secure parking in close proximity for 20 bucks a night. Air con did not work good enough.
Valet, close to Joe Lewis, great restaurant attached to hotel. They even had a shuttle to take us to the hockey game. I would definitely stay here again.
Super close to the stadium, theatre, opera house, plenty of bars and restaurants. Close to the casino and Greektown. Very comfortable beds, great staff and great wifi. Heating system wasn't working well and the restaurant was short staffed. But after complaining, the manager was apologetic and tried to make it up to us.
Nice Rooms, Friendly Staff. Parking NOT included. Cost isnt cheap.
The front desk staff were nothing but friendly and professional. They went out of their way to help with anything that they could. The bar tender at The Grille could have been more pleasant and friendly. I was with a group of three and she seemed more concerned with some of the "regulars" and we were pretty much ignored.
This spot becomes our first-choice hotel for downtown Detroit. Rooms are spacious and comfortable. Internet is fast and reliable. Breakfast is fine, especially the made-to-order omelets with a wide variety of ingredients available. Parking is in an open lot adjacent to entrance, but there seems to be good security.
The rooms were nice and beds were comfortable. The bar and breakfast areas were convenient and suprisingly good. Breakfast was great... hands down one of the best by hotel standards. N/a
I was thrilled with the room I didn't like the fact that valet gave me such a hard time to park my car I had to show him my email that my room was paid for
Staff & location Beds
Bed was comfortable, Staff helpful and friendly, clean hotel nicely located a walk away from Comerica Park, Ford Field and other downtown areas. Breakfast left much to be desired, toaster was broken, and had been for 2 days. Some of the food was decent, some was awful (don't have the cold, greasy, limp hash browns...)
We love everything about the hotel that's why we stay there as much as possible. This is the second time that we booked a king room and were given a room with two queen beds. NOT HAPPY!!!!!
We stay at the Hilton Garden Inn as much as possible when visiting downtown Detroit. It is a wonderful, safe, clean, great location hotel. nothing