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6.0
We made a reservation months ago, but when we went to pick up the car, they told us there was a 1-2 hour wait until they’d have a car ready for us. We had been lucky to have on-time flights, but then ended up with a two-hour “delay” because of the car rental! :( Staff was friendly, car was good, and drop-off experience was quick and easy, so it wasn’t ALL bad, but not a great start! The rep at pick-up also tried to upswell big time with the $75 gas tank and told us we may not be able to get gas near by because places have been running out lately (spoiler alert: we filled up around the corner without a problem). Her explanation of the insurance coverage was confusing too.Reviewed Apr 27 2023
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2.0
Waited an hour and a half in line to pick up the car. It was supposed to be a Buick (or comparable) but it was a foreign cheaply built car we never felt safe in when driving on the highwayReviewed Apr 16 2023
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2.0
I made a reservation in October of 2022. When I got to the Dollar Car Rental location they had my reservation but no available car. I was told to go sit on the bench outside with the other people who were also waiting for cars. No one came out to speak with any of us. After 2 hours I went back in asking for an update. No one offered us any options for the inconvenience like car upgrades, any other car choices or credit on the bill. Jeff Orgel Minneapolis, MinnesotaReviewed Apr 14 2023
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10.0
The customer service receptionist and the overall quickness of service. Plus the price was better than other rental car companies…Reviewed Mar 13 2023
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2.0
This was easily the worst car rental experience of my life. Our flight was delayed and before we left I had called Dollar to make sure the rental center would be open. I was told by the agent that they were open 24 hrs. We arrived at West Palm Beach airport just after 1am and when we got to the counter there was a sign that said "temporarily closed" and to take the shuttle to the pick up location. No shuttle came so we took a taxi. We got there and was told by security that they were closed and to come back in the morning. So we had to take a 40 minute, hundred dollar plus Uber to our place and then had to come back the next day. I called and spoke to an agent to make sure my car was ready and she told me that they hold the reservation for 48 hours. So I had to come back 40 minutes to airport to pick up. When I got to the counter, I was told no car was avaiable and it would be two hours. I asked how this was possible when I was supposed to have a car the day before and it was prepaid. Anyways, it was well over three hours before I got my car. There were numerous other customers in the same predicament. I was quite upset at losing a half day of vacation and two expensive trips back and forth. The people working at the counters couldn't have cared less. Overall, just a poor experience.Reviewed Feb 27 2023
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2.0
We were cool at C$75 and we were charged $ 180 American dollars! Why? We even filled out the tank gas. You are a bunch of thieves.Reviewed Feb 21 2023
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2.0
I had to wait over an hour to rent a car.Reviewed Feb 15 2023
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10.0
All was great!!Reviewed Nov 1 2022
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10.0
Customer service Ease of scheduling and reserving carReviewed Jun 28 2022
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4.0
It was wrong vehicle at the parking space. I was told to take it anyway. Then I was told it's not going to work. And I was told to take another. It was so small I couldn't get my bag in it's trunk. So I asked for the vehicle I ordered. In about 40 minutes later I was able to get what I ordered originally. Total time waisted about an hour and 15 minutes.Reviewed May 31 2022
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10.0
Windshield was filthy and there was a chip in the glass that turned into a crack.Reviewed May 30 2022
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6.0
Long wait to receive your carReviewed May 7 2022
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