Reviews for Dollar in West Palm Beach
- All reviews 100%
Based on 101 reviews
Jan 21 2017
Slow and Stinky
Pros: Easy pickup/dropoff.
Cons: Car smelled like body odor. And only KIAs were available for compacts -- I have never had a good experience with a KIA before. Push the gas pedal and it's like The Little ENgine Who Couldn't,
Jan 19 2017
Great customer service!
Pros: Staff were very friendly and efficient!
Jan 17 2017
Pros: Car tire pressure light a as on for entire rental period.Tried more air, did not work
Jan 15 2017
Pros: Just like so many corporations, dollar Lewers you in with an inexpensive basic price and then chissels you charging much too much for a second driver and to fill your tank
Jan 6 2017
Cons: We booked the car expecting a mid-size auto. When I got to the office I was told, "You pick the price. We pick the car." What they picked was their lowest end box with 4 wheels. "Disappointed" doesn't capture my feelings.
Jan 3 2017
Pros: Car was clean and new. Rate was 82 a week plus insurance cost
Cons: Information on 10 per gas surcharge agent told me bring car back would not matter never mention cost of gas. Had to return car in another location. Called agent to inquire if there was an additional charge before returning could not give me any information. Was charged @256 a week plus a SURCHARGE A 640 RENTAL ESTIMATE TURNED INTO A 1000 PLUS. disputing charge on credit card and will take them to Small claims court.
Jan 1 2017
Pros: Everything was great
Dec 13 2016
Very good overall
Pros: Fast and easy
Cons: Exiting the place after drop off
Dec 13 2016
Pros: Rental went smoothly & quickly. Staff courteous. Bus driver most pleasant & helpful.
Cons: Return somewhat tricky. Instead of giving an address (who would know that it's the address of the airport?), indicate "Return to 'Rental Cars' @ West Palm Airport.
Dec 11 2016
Pros: great customer service
Dec 6 2016
Pros: Rental process went very smoothly & quickly. Car was clean, & comfortable, handled well & had a GPS without an extra or daily charge (& which I hadn't requested).
Cons: Was tricky finding the facility on the return even with GPS.
Dec 3 2016
Very slow pick-up/drop off
Pros: Slow pick up and drop off
Cons: Slow service
Dec 2 2016
Cons: offers have many exceptions and what is presupposed ends up being false.
Nov 22 2016
Cons: "Generic" car is a "compact" car at dollar
Nov 19 2016
good value in Palm Beach
Cons: All good.
Nov 11 2016
Pros: - Car got me from A to B without breaking down - Car got decent fuel economy. - Car did not give me AIDS
Cons: - Alignment issue - Car was not clean. At all. - Car smelled, bad enough that any drive over a half hour gave me a headache. - Car was not in the class I reserved - Could have gotten a cheaper compact/subcompact elsewhere, but I reserved an intermediate. - Location was inconvenient for pickup and drop-off
Nov 11 2016
Pros: ease of drop off
Cons: size of car
Nov 10 2016
Cons: The inside windshield was very streaky /dirty especially when sun came in. Passenger sun visor had something red on the mirror side. Lipstick? Blood?
Nov 7 2016
Pros: Arrived approx. 11:30 pm.. The customer service agent was very helpful and quick and got us into our car and on our way within 10 minutes..
Cons: We waited for for the Dollar shuttle van for nearly 30 min.. All of the other car rental shuttles came by at least 3 times before the first Dollar shuttle arrived.. It was late at night when we rented this car and were in hurry to get to hotel. Did not notice until the next day the strong odor of cigarette smoke inside the vehicle. This was very unpleasant to deal with for the 9 days we had the car..
Nov 2 2016
Comfortable car & easy rental
Pros: The rental process was quick and easy. Staff was helpful.
Cons: Windows were dirty and message on dashboard said car was overdue for service.
Oct 31 2016
Pros: Overall the service was good.
Cons: Ford focus had jerky starting acceleration and car whined at highway speed. Balky startup left me anxious about whether car would break down on me.
Oct 28 2016
Pros: The car was fine but the experience with Dollar Was terrible. The car reserved and delivered was not what I Expected based on the ad on Kayak. I wanted a full size car. I am 80 years old and cannot drive a Compact car. The Attendant was not very cooperative until in desperation I was forced because I couldn't go elsewhere on Kayak to rent a less expensive full size car to pay $170 for four days instead the $117 in the Kayak ad. I got stuck at my daughter's house on medical emergency and returned the car at 8:30 on the 28th instead of 2:00 on the 27th and the total bill became $265.$95 more For the extra time. I am retired and a sr. and I can't Afford this kind of outrageous overcharge. It is not fair. I.would appreciate your adjustment of the charges on consideration of the above. Thank you Walter Hirsch
Oct 18 2016
Watch out for the prepaid fuel
Pros: Quick easy pickup & dropoff
Cons: They didn't explain the prepaid fuel option very well. I paid $30 for 115 miles of driving an economy car.
Oct 17 2016
Pros: They were very efficient.
Cons: The price.
Sep 28 2016
Pros: Quick and easy.
Sep 18 2016
Cons: Did not rent from them. Went to Alamo. Toy showed a Chrysler 200 or similar for total of $103. For a $103 they were going to put me in Chevy spark. For $186 I could have had the Chrysler 200. Went to Alamo and receive same class of car as the 200 for $150 vat this point would not even consider dollar again to many options. And the woman at dollar said the reason is I us a third party to make the reservations
Sep 14 2016
in and out fast
Pros: I attached my club membership number to the reservation and the paper work was ready, no waiting in line
Aug 24 2016
Good prompt service
Pros: Choice of car for price
Cons: Additional fee for 6 min
Aug 17 2016
Virtual help not so good
Pros: The gentlemen through the virtual screen was very friendly, efficient and thorough.
Cons: The reception or connection was not clear. Had to continuously repeat information to agent. This made process take much longer than those who were being assisted by a real person. I witnessed 2 different parties experience quicker service with a live agent compared to myself.
Aug 15 2016
Pros: Personnel at Dollar were extremely polite and proffesional.
Feb 2 2016
Dollar rent a car, West Palm beach florida
Pros: the shuttle bus came very quickly and the driver was very nice taking the bags and loading them to the bus. He mentioned the bus comes every 5 minutes so you don't have to wait long. the car was very clean. We dropped it off at the designated time.
Cons: Airport directions were not so good. Had to speak to people on the street for directions. Once at the airport the signs for car rental return were fine.
Jan 21 2016
Pros: always a good experience toyota corolla just right for our travels
Jan 11 2016
Pros: I received a great rate. It was also convenient, fast and easy.
Jan 9 2016
Pros: Check in and check out was fast. Great value.
Cons: The interior had slight cigarette smell
Jan 2 2016
a Christmas miracle
Pros: We picked up our rental mini van at the Palm Beach airport on Christmas Eve day. There were no lines and the agent even offered us a lower rate than we were originally quoted on Kayak. A true Christmas miracle! The car was clean and practically brand new with only 2,000 miles on it. When we came back to return it, the process took under two minutes and the shuttle was waiting to drive us back to the terminal. The driver of the shuttle insisted on lifting the luggage for us - so nice. We would definitely rent from Dollar again. Great service and friendly staff.
Dec 30 2015
Pros: No problems at the drop off other than sticker shock
Dec 9 2015
Airport change due to Flight delay, rental price w
Pros: My experience with Dollar was fine just having to change airports due to a flight delay caused my rental price to almost double.
Dec 6 2015
Pros: They were quick at pick up and drop off
Nov 24 2015
Pros: The car was nice and clean
Cons: Filled up gas 5 miles from airport but needle gauge didn't move. They charged $23 for gas and I only put 77 miles on the car even though I filled up tank
Nov 9 2015
Cons: they messed up my reservation. customer service was poor, not helpfull
Oct 24 2015
Cons: Overwhelming smell of smoke in the car as well as obnoxious counter employee
Oct 19 2015
Better than expected
Pros: Care was nice, service was quick. Might as well go here over the more expensive guys.