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A very relaxing & enjoyable, comfortable beds, sheets changed everyday, the breakfast meal was first class.
Very relaxing place, and im amaze with great facilities and staff Everything is ok...
I liked the view...and the reception was excellent(The Valet was very stupid. When I first arrived at the Palm, The valet ask me if I came for the resturant. I said no I am a guest and he gave me a weird look. Another employee next to him ask his fellow employee in hindi " What he say, hes a quest?? I didnt no why he would say that or ask any guest that question. Then I went inside to check in, Continued from the top> I love the lady at the front desk she was vey friendly. so after she check me in I ask her about the bellhop to bring my things up. She told me have to go the the front valet and show them my ticket and room number. " The front desk was not helpful with the valet at all that is the only issue I see with the front desk but everything els was great. I went to the front again to tell the valet to take to take my things to my room he said give me a minute and I dont think he new english that well. So i was waiting for 15 min when he showed up with my car and thought I was leaving or somthing. I told him all I want him to do is take my things to my room thats all! This never happen to me in a 4 star hotel.lol
If you want to have good time stay in any other hotel and go to have fun with your kids in the park only but don't you ever stay in the hotel if you order room service you will never get it, if a miracle happen and you get the room service it will be old and cold The worst service you can even get in your life. So far from 5 starts. The lost my bagels when I checked in for a whole night instate of having good time with my kids I ended up looking for my bages for the whole night
the beaches, resturants, and the view are among the best i have seen the alarm sounded on my departure date as a test for fire, it took me extra time to get my bags due to stopping of elivators
Water park was one of the best, beats all the U.S. Water parks combined .My 6 yr old loved it all. The aquarium is like and art gallery with fish as a background. Restaurants are expensive unless you like to paying $30 for a hamburger.
Its good for family with kids The price is too high
Amazing hotel and brilliant staff, pricey but worth it!!
building , luxury,international and family hotel
Everything from the waterpark to the dolphin bay to the amazing staff! I had to leave
This was our 3rd stay in less than a year at Atlantis & we love it,staff are very friendly & the imperial club room is good value for money,especially good if you have kids as our 10yr old loves staying there. because of the waterpark,lost chambers & aquarium being open to general public it can get very busy in the lobby.
I liked the architecture and the uniqueness of design of the hotel. It was luxury personified.
Courtesy of staff Toiletries Central Location Lobby Design Spacious room Asked for king-size bed, got 2 queen-size Pricy drinks at the bar downstairs A bit of small bathroom space itself (stall). Limited TV channels Not a big pool Small saunas
The location, staff, services, pool area, nice room with nice bath The breakfast was good but despite of lots of choices the taste wasnt that perfect. You can not deslike any other thing in this hotel, everything was truly amazing.
Amazing hotel wit staff and all resources super
the helpful staff through-out the hotel and their attention to detail n/a
The Staff could not do enough for you. The room was excellant, Bathroom and wet room superb, The most comfortable bed have ever slept in. The infinity swimming pool was superb. Not enough sun beds around the pool area. Booking.com did not give breakfast option at this hotel
Excellent staff, perfect location poor wifi access in room
lovely atmosphere,pleasant staff and nice view. room smaller than other two hotels i stayed at . same price
staff location beach price paid breakfast somewhat outdated but with the price I paid I have nothing to complain about
Fantastic hotel close to the beach and restaurants. Rooms and facilities are just second to none, but above all, each and every member of the staff is just exceptional - the best service I've ever had in a hotel!
Great service High alcohol prices
the view from the 25th floor no private beach
Located right on oceanfront amongst a vast range of eating establishments. Handy shuttle bus services to attractions.
The service is very slow we have experianced two times delay in sending the small car (tuk tuk) .. More than 40 mint before check out waiting for the tuck tuck and when asking the service desk they just say will follow up without any status or coming back with status.. I think there os no system for checking the tuck tuck availability.. Was disappointed
The saff were very helpfull we got upgrade to a suitr very large a comfortable Hotel prices for drinks & food a bit on the high side
Location of the hotel. Beach facilities Rooms are old
Very nice indeed Not the hotel itself but the heat all over the place
The External pool View and Open Green areas and the Sea View was spectacular! The Rooms were very old compared to the proce we had to pay! Price was very much exaturated!!
What can I say but fantastic....... everything was just perfect.....
Quality of the staff, quality of the services, quality of food, creativity at the middle of constructions.......
Room, the sea view, facilities and everything about the hotel is good The room rate is very high and gets even higher because they do not include tax. So you book a room for 1500 DR then you will be surprised at the check out that you pay extra 150 each night.
staff was so nice and facilty
got upgraded on arrival - checked to see if we enjoyed our stay
This hotel is of spectacular luxury.everything we expected from a 5* hotel.will definitely return
Location. In surrounding rooms, staff started construction at approximately 9am on a Saturday morning. No apologies from staff completing construction or at the front desk when we mentioned it at check-out. Have stayed at this hotel twice already (repeat customers), but will not likely do so again.
The location with own private beach and great pool, also the upgrade to include breakfast, snacks and drinks Loved everything especially the friendly staff
Staff are brilliant and can't do enough for you. Cliched but still true. The small bar near reception when not in use was a bit dreary - we were sent in for a coffee - while our room was allocated.
Helton Hotel is comfortable to stay and all entertainments facilities available I expect that internet service is complementary
Services was good At 18 September when I've checked in, from my credit card(VISA27819) have drawed down 1800.00 AED as deposit.
it was very nice the view It's the only hotel in the world where they extra charge you for cleaning the rooms for 10% and it was very unplasent that in the day we had arrived they demand an deposit of 500 euro per room. And everything it was verry expensive. For expl. 1can of coca cola in hotel was 20 dhs and acroos the street was 1.5 dhs.
Location dated hotel and decor in comparison to surronding hotels and area. needs updating
Large car park facility..Swiming pool..location.. snack bar and mini bar pricies are quite very expensive.
Hotel room, and resturants THe hotel staff are no updated with what's going in their hotel, for example, I asked three staff in the hotel about the sauna which is located in the 1st floor, everybody told me that it's open, when I went over there ot was under renovation, (the news is not spreading propperly arround the hotel staff)
I liked everything about this hotel. Had the most nicest and friendliest staff. They were very welcoming and great! The resort was super nice and my stay for the week was very comfortable.
Buda Bar Yes , the room wasn`t prepaired well before I checked in , the ac was not woking ,the wieght maschine was not working .....etc
Best service ever
The staff was so nice and even got an upgrade at the hotel, The hotel provided a birthday cake,none alcoholic drink,birthday greating card and flower free of cost for celebration. The in room restroom does not has (shataf) as the public restroom.
The staff are excellent and they always strive to make customers happy, from the minute of check in and during all the stay. I didn't like the noise of constructions during the day time. However, the hotel staff did make me happy by changing my room to the other quite section of the hotel.
A fabulous location in the heart of the Marina with easy access to nearby shops, resteraunts and beach. A beautiful hotel where the service is impecible. The club klounge facilities were fantastic - definately worth the upgrade to the club room
Excellent Quality Payment system for credit card was very onerous. check out took 45 mins. As they have a lot of international travellers they could do more to be supportive in such cases.
Really comfortable room, we were upgraded to a suite. All restaraunts excellent but expensive.
The service and kindness of hotel staff. The noise! They are building massive building right in front of hotel, construction site goes on 24/7. No piece. Makes windows dirty/dusty and impossible to sit outside and enjoy "marina" and "sea" view.
i liked the beautiful veiw of the palm jumirah and the comfort bed with the spacious relaxing room
They treat us very special ...Thanks for that, and when you mentioned breakfast was included?, You didnt cheated us because it was included not like the other site I booked before, they mentioned in the net that breakfast was included , when we went to the hotel? It was not included... Booking.com is the best !!! excelllent None
Use of joint facilities with Westin hotel nextdoor, free water sports, hotels own private beach
The atmosphere and total area is really nice and relaxing.The hotel is comfortable and has everything you need for a easy and relaxing holiday. Especially the beach, pools and the Westin facilities are very very nice. Old TV's, I know this should not be important on holiday, but for a hotel in Dubai it should fit much better to have a nice plasma on the wall for watching films at nighttime ;-)
very nice place,green areas give a good atmosphere and nice to stay, especially breakfast food which is totally not including arabian foods as it was full of european foods
the welcoming in the hotel was so nice. i liked to the staff was so friendly and helpful. Yes the breakfast every day was the same you need to have variety in your food you change very offend
I didn't stay at Le Meridien I stayed at the Westin ( neighbouring hotel), and it was excellent.we got to Le Meridien and it was overbooked so they had to move us to the Westin, and they accommodated us in an excellent rooms, fantastic
Convenient location for my needs plus excellent grounds with trees, pool area very good
glad we had club class with breakfast afternoon tea and cocktails in the evening made the holiday. no car at airport when we arrived and no way of booking it on the net so we had to pay for taxi and no way of claiming it back
Good standard of hotel, excellent facilities and lovely pool/beach Rude staff, poor standard of room cleaning (had to complain several times)
Room upgrade free of charge Smell of dampness in room
Beach is the best area
Location, lobby & room design, breakfast
Location and room
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Comfort and luxury of room and cleanliness and design Difficulty getting taxis and traffic jammed outside lobby
Location at the walk @ JBR Pool Beach access Breakfast Complementary valet parking Terrace Bar at the lobby
there was a shortage of sun loungers
The pool is a lovely oasis. There is a public beach right across the road and many restaurants and shopping immediately outside the hotel. Metro stations are within walking distance. We had a lovely room with a balcony and view straight onto the ocean, however the street is a very busy one so we could hear traffic late into the night. It was surprising that we could also hear some of the normal noise from the adjoining room and hallways.
The location was awesome. the possibility to go out of the hotel and find cafes restaurants and a great beach in front was also great. The beach facilities were not ready. we had to use the public beach
1- size of the room. 2- Facilities in the room 3-Location of the hotel 1- Crowded street 2-high price
Comfortable and easy to relax, excellent facilities. All staff were very pleasant and helpful and all that was asked was done politely with a smile on their face. The hotel was spotless everywhere visited and the pools and gardens are immaculate. If you can't relax and enjoy yourself here it would be hard to find somewhere were you can.
Friendly staff, with bad exceptions Promised benefits not delivered.Very poor internet-connections. Prizes way up-inflated.
Location and the facilities in the hotel.
i liked the beach and the pool. The spa was good too.
Quiteness. There's no wide selection of the breakfast buffet , it's not various.
the location, the resort and the beach side the staff level is very love, it took me 30 mins at the reception to check-in and 45 mins to check-out.
the land scaping was perfect, and the nos. of rist urants. The clean beach and clean swiming pools
The total experience was relaxing and luxurious. The staff were always helpful and considerate. My mother is disabled and they great care of her by the poolside. A fantastic resort - somedays i felt like were in Cannes.
The best hotel, we ever have visited. It's worth to came. Everythin was perfect. A litlle far from Bubai city centrum, but taxi is very cheap.
non experiance staff to deal with customers , non oragainize breakfast , most of the left not working
MAny facilities. Good gym and rstaurants We asked for a quiet room however despite this request our first room was v noisy. The next day the hotel staff moved us into a much better room. The resort rooms are v 'tired' and need to be renovated and are quite expensive for the quality.
Hotel in very good location, in Dubai Marina at few meters from "The wolk". Beatiful pools, the beach and I loved the spa . Breackfast with buffet very good. Staff very friendly and efficient. In the hotel there is the possibility to boock excursions and a service of shutlle and taxi very efficient. I had a lot of funny in the party in the pool on tuesday evening! The hotel is quite old, above all for a city like Dubai. The room, a tower family, was not so big for 3 persons, with a bed sofa that when we arrived at 2 am was not ready. There werent enough electric charges and from the shower the water finished on the floor. The moquette of the room was not cleared all the day.The time of breakfast: 6.30-10.30, it finished too early for the night life of Dubai!
Very elegant hotel, quite nice room specifically the bathroom The room service. Very slow.
non oragianize breakfast , rode staff on recapation , poor service
one of my bad expericance in dubai hotels , unfriendly staff , unoraganize breakfast ,
luxury mini bar prices
Excellent restaurants Future guests should be warned about the fact that the hotel is surrounded by building sites, which are very noisy, even at the weekend.
Beautiful hotel, very clean has a great location on the beach and has great facilities. Exellent food at the hotel's restaurants and not too expensive. There is a lot of construction working going on in the marina area, which causes lots of dust and noise. The builders work 24 hours a day, so you can hear the faint sounds of construction machinery throughout the day and night. That said, unless you are a very light sleeper, it shouldn't cause too much of a problem as the double glazing drowns nearly all the sound.
The location is very good and the staff was showing good level of hospitality the room designated for us were very poorly furnished and there was no view at all and the house keeping stuff & extra beds were kept in the corridors 24/7
Location ,everyone of the staff, and services.
I quite liked the hotel. It's well situated. Shame I did not have the opportunity to try any of your restaurants as on a business visit I mainly used the hotel for sleeping. good excuse to come back. No complaint
The location was perfect as it was at the end of "The Walk" and you could access the beach across the street via the swimming pool. Service was a little sloppy, not as good as other hotels I have stayed in when travelling through Europe, South Africa or Australia
Our room was excellent with lovely views and the staff were really friendly
location was perfect, the pool was great ,room was spacious and the view was great.staff was very helpfull, breakfast was good,i returned the next weekend also pool bar was not open during the month of Ramadan so no refreshments were available, but i think for the rest of the year would be great.
Just about everything. Extremely professional and polite staff, excellent room service, amenities, location, excellent choices for breakfast. Plus, upon arrival we were upgraded from standard to premium room with ocean view. We will stay there again for sure. Nothing whatsoever.
Leaving Room not ready at 2PM. It was 5PM before room was available. Not enough lifts in Hotel - Only 3 - Far too busy and took too much time.
Without exception, friendly, smiling,efficient and helpful staff. A real bonus. Everything else was less important. Arrived early am but room was ready almost immediately Our son has just moved to Dubai and lives close by. We looked at other options but will choose this hotel in future.
All the little attention to detail was fantastic, staff excellent pure luxury no
Very good staff, comfortable rooms, easy access to the airport and to shops.
I liked the pool design. The room is spacious. Balcony. Staff. Breakfast is poor in variety. Only 1 restaurant (italian).
The sea view. Not too many guests.Night life is dead.
The bed was sooo comfortable and the location is superb It's an old looking hotel. I felt I was living in the 80s.
Great location, staff couldn't be nicer. Great kids pool and club house.
Swimming pool - Bed Front desk follow up very poor - Did not clean the room in the 24 hours i stayed there. Food selection in room service poor. Room average. Overall not worth the money.
Acutely nothing .every thing was bad from the door till the room but due to high score in booking.com we booked in ritz A lot of thing : 1. no door man so we wait in the car till some gust go out said to ensure its the same hotel we main .2. The check in time was at 3 :00 pm however we arrived at 4:30 pm , so there is one and half hour to clean the room , but the room still not ready yet and this situation continue till 8:30 pm . Anyhow although we booked for 4 night we staid only one night as we canceled the three other night.
Am amazing hotel. quite, romantic, clean, excellent food, relaxing, fatanstic beach, and good service. plus the location is the best the toilet was a bit funny. the WC is in a separate small room outside the toilet.
Location, room size is big, balcony to the pool and beach Way too expensive. comparing to other hotels in the area one can get better options. Had to walk for 15 minutes to get to the room
The hotel itself is an excellent property . The staff across was very helpful and courteous. The pool and beach facilities are qually good. Overall an amazing experience.
Great stay! You feel as if you really are living in a palace. The hotel is beautifully designed and you never get tired of looking at it or just sitting by the pool or in the lobby relaxing. They also have a great spa which I totally recommend. The therapists are great, really worth it! The buffet was also great, they have different themed food nights! They also have a complimentary shuttle bus that takes you to the mall! I would most definitely stay here again it was breath taking!!
Top notch hotel. Free upgrade to a room with a balcony and a fantastic view of the marina. Excellent service from checkin to checkout. Complimentary breakfast buffet was superb. Infinity pool was very relaxing. In-room 3D movies were awesome. Easy access to metro. Nothing, wish could have stayed longer.
The staff were high caliber & professional, the service was very good, the quality of the food was very good, the Kampa Loby cafee was very good snaks & drinks plus excelent staff, atmosphere also great
Hotel was very good special the staff. I really appreciated that the staff was very cooperative. Room size was small.
Excellent infinity pool area, great staff, nice room & shower and busy bar at night. View from room is on construction site ( but that's Dubai) and we had some noise from the bar (room 825)
The room was larger than we expected.we had a lovely view from the room,the pool was fantastic.We ate at both restaurnts and were very happy.Friendly staff and excellent service,we would recommend this hotel to friends.A plus was the fact that the gym was open 24 hours.
1- It was a bit smooth stay, yet it could have been better.2- Location is near the JBR whaich was an asset. 3- Availability of baby sitter service (very high rate!) was a plus as well. 1- The Hotel overall ambiance is a bit dull. 2- At my arrival to the Hotel reception with my wife and two young children, I would have appreciated if the staff suggested that we stay in the Hotel Residence Apartments as the deluxe room was small and had no nice view.3- The pool was not fancy and spacious and yet maintenance works were being conducted during that time!!! 4- Overall, the rate is high compared to the overall service within the hotel.
I like the location, the view, and the friendliness of the stuff
The location is really good, the facilities provided in the room is good too. The check-in is at 3:00 pm, but the rooms were ready for me at 5:00 pm. I was waiting too long to get the room. and the check-out is at 12:00 pm the second day, so i didn't complete 24 hours which is not fair. also the Internation resturant that they have doesn't serve different choices for Arab People. we didn't have multiple choices for the main dish. the staff are not helpfull.
The comfort of the hotel, usefulness of the shopping mall attached to the hotel, the swimming pool and friendliness of the staff. No
The attention to detail was unexpected!