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The hotel was across the road from the Dubai Mall. The reception staff were very helpful with our very early arrival and found us a room as no non-smoking rooms were available as requested.
the staff were very attentive position of the hotel and the facilities a lot of building work going on the area
The atmosphere was absolutely great! The staff was as good as the ritz carlton's staff. this hotel was the best we have ever stayed and we will purposely stay here again!
thank you for your hospitality and i ll try to vist you again
friendliness and disponibility of staff very good accomodation, nice and large rooms, many facilities the choice of resturants as part of the complex the quality of food central location to explore Dubai
Service excellent, roooms very nice and the poolarea
- Taxi is always available at hotel gateway - Breakfast is outstanding - Hotel is brand new and looks amazing inside/outside - No breakfast charge for my son whos sharing the bed - Bathroom's Massage Shower is fantastic - Kids TV channels (Cartoon Network/Disney Channel) are great - Hotel is not responding to any emails - Not 10 minutes to the airport, its near 30 minutes - Most of the rooms have a bad view on a construction areas - No sport channels like ART/Jazeera+ - Not close to any shopping mall, nearest one will cost $10 - No hotel's private bus shelters compare with other 5* hotels - Bathroom is too small
the hotel at the centere of dubai and too close to dubai mall & jumirah beach the long long time during chick in & chick out
Worming and relaxing atmosphere It needs to have all sports channels available ART sport or example
The location is amazing; we had a wonderful view to the Burj Khalifa from our balcony, 10 min. walking to Dubai Mall. The room was amazing, very comfortable. Enough parking place for the cars. Very friendly stuff.
Direct access to Dubai Mall
The towels wasn't so clean
The fact that it is connected to the Dubai Mall is a great Plus.. The hotel is very new hence the staff managing the hotel had little exerience on how to deal with guests, and many of them didn't speak neither English nor the local language (Arabic) fluently. The furniture was custome made and was low on finishing quality. The connecting corridor between the hotel and the mall wasn't finished, and we had to walk through the hot/humid indoor parking to get to the mall while the decoration workers were finishing the corridor. The hotel had no taxis waiting at the entrance like other respectable hotels, we had to wait 25 minutes to get a taxi. Taxi drivers didn't know about it, and got confused when asked to drop us at the hotel. The room didn't have a floor plan with emergency exit hung on door
Its was great
The Arab and Idian hotel staff were perfect and helpfull in eveyway that can they made me feel spicail :) The Chines hotel staff were very bad they made it difficult for us in everything .They cant say anyword in the right way and you have the work it out by yourself what do they mean.:(
Very new. In Dubai Mall which makes shopping very comfortable. Very friendly staff.
Smell of the rooms and coridors good swiming pool nice birthday and hony moon decoration arrangements free The towels was not soft at all , in very bad touch to the skin very expensive according to the room size and furniture quality ad access to the mall ,, elevators very slow , very dramatice bad view over looking the metal roof of the dubai mall , small lobby bad lighting for the room , spot light in top of the bed , yes you can turn them off , but still they look bad not luxury feels like 4 star level of dubai driling and maintinace was more than what they told us in the letter paper from the manager
nice spacy studios, the view, closeness to dubai mall and fountain area phone system doesn't have quick buttons for house keeping,room service...etc no instructions for room to room calls or outside calls.. it was stated that rooms have wi fi but it didn't work and the employer couldn't instruct me efficiently to solve this problem... website didn't have booking option had to book from another hotel booking site
I have been upgraded to the best with no requsetion and all my Correspondents been handled perfectly non
closed to dubai mall AC was not cooling, afte reparing was ok in the first day but next day same proplem cames again.
very equit place. i did not like the hotel services.
The staff was amazing and over all the stay was great
it was a very nice 5 star hotel, which was absolutely worth any penny paid! nice environment, just behind Burj Dubai, nice and quiet, brand new hotel, nice interior design, good location, nice staff and lots of facilities in and out of hotel. no coffee maker in the room, but learned later you could get one on request! so next time better!
Because I really like their services and it is very flexible Nothing
the very nice and romantic atmospere of this arab style and comfortable hotel room cleaning staff was not discrete enough
every thing was very good. we got our room after 2 houres of our arrivel that was bad , there was 1 car from the hotel at the airport when i asked for 2 and i was willing to pay extra and i had reservation of 2 suites .
The warm welcome from the hotel staff and also the old charming atmosphere No
Beautifully appointed room in the executive wing. Access to the Executive lounge and business center was a nice perk. The gym has good equipment. The mall is a few steps away and has bars, restaurants, grocery, pharmacy,coffee shops. There is construction in the neighbourhood that started up at 6:30am. When that is finished the place will be perfect.
I was there on my anniversary, the best that amazed me was the extent they went to make my experience wonderful. they suprized me with flowers in the room and a nice cake, also a nice suprise after my spa with a nice private table for me and my wife. this Hotel is a 6 star the 6th star for going beyond the normal hospitality
1- The relaxtion environment that hotel is providing. 2- The place of the hotel, which it's near to Al Bahar Shopping Mall and it's near from many touries distenations.
-proximity to dubai mall -all staff were very helpfull -noisy due to construction site across the road.
I liked the location, room was perfect and spacious , a very nice bathroom with a tub and shower and alot of space + price was very good one of the staff at checkout was inexprienced and very slow !
I liked the fact that i can walk to Dubai Mall where i can do all my shopping and fine dining !
The location Nothing
location,design, small lobby,long time for check in,little towels in bathrooms
great location, very clean. complimentary soft drinks in the frige. Great view, helpfull staff. There is a little supermarket next door. We could see the dubai fountains from our room. No alcohol sold. It is dependent on the manager as some hotels sell it and others dont. Next time I will pick up some from duty free.
The location was excellent, the staff friendly and helpful. The suite was very clean, neat and comfortable. No bath robes and slippers
The location. Constructions infront of the hotel are noisy. I hear the sound from the 21st floor. Also, I missed the free shuttle due to lack of staff communication on when it is going to depart.
room is spacious construction going on opposite day and night and kitchen smell down to your room especially in the night when they prepare food for the day after
I stayed at the hotel for 1w with my family. We had a great time.the view over the fountain was great. although there was some maintenance in the hotel it didn't bother us, we heard the noise only one time. Staff were very helpful and friendly. I recommended the hotel to my relative . And I will stay again in this hotel next time I am in Dubai.
The hotel is well designed from lobby to room and is ideally located Nothing to say on the basis that I always experience very poor service in top hotels in Johannesburg South Africa
Close to shopping and Burj Khalifa The 10% +10% tax above the rate
free internet in room free shuttle service to major malls
new hotel so modern equipments are used. but very little value for money
almost every thing no
The staff were excellent and very welcoming and always greeted me every time I came and went from the hotel. Room was always immaculate and very comfortable. Location was also excellent with a 5 min walk to the Dubai Mall Having to leave
I did a double reservation with a colleague at Qamardeen and Al Manzil was so helpful to move me there as well. Great dinner had at Al Manzil restaurant nezesaussi. Great stay! No one!
Reception staff weren't friendly at all There is no wireless internet in the rooms and its only available in the lobby and the signal is so weak!
the Swimming pool is too small and not enough chairs to use