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Food After agreeing for late chech out- there must be some kind of acknowledgment. We were lock out of our room.
Room (1712) was very clean and comfortable, with a fantastic view. Buffet breakfast was excellent. Location of hotel was great. The bath towels were small and worn.
Very good room. Everything was perfect.
the enviroment of the room
staff very friendly and servicable not children friendly ie. not much for children to do ie. activities and also TV did not have any children's channels
Our stay at the Majestic was perfect it was our first visit to Dubai and would definetly stay again at the Majestic. It was easy access to the shopping mall, the Old Dubai and not far from the Airport. Top marks
Hotel has many facielities how to spend time there, swimingpool, rock pub, few restaurants, you will not be bored there... somethimes longer waiting time for lift, but it was not so "terribille"
Fantastic view from our balcony of the Dubai Skyline & Burj Khalifa. Wonderful! Room was very clean & spacious. Hotel provides free transfers in the morning to some of the highlights on a weekly schedule. Very efficient. Trying to get into one of the 2 elevators is really only a problem in the morning around check out time. Other than that we never had to wait long in the week that we stayed here.
breakfast ended too early 10:30 some staff could be a little more professional in the way they answer your questions
very nice romantic loby soicialy at night restorant and very quit the smell of the room fulled of tabbaco
this is a new-build hotel built in early 2015. The materials for the room are excellent with special floor tiles good quality carpet frameless glass shower doors and Granite bathroom countertops. Some interesting features are there it has electronic light switches which basically control the lighting through a scene which is very interesting and cool. The view of the creek is amazing. I used the pool which was great as well as a poolside bar where you can drink smoothies while sitting in the pool. The gym was excellent. valet parking is free if you are a guest which was very convenient.
everthing was perfect. the staff was outstanding. especially the front office manger tarek help us a lot. we are travelling a lot and it was our best stay ever and we will come again.
most thing i like about the hotel is comfort and luxury. i did not like about the hotel the cleanliness was very poor.
*Customer service: Excellent from check in to check out. *Cleanliness: Everything seemed so clean and polished. *Room Service: Every order was perfect.
The hotel club floor is clean and luxurious and staff are friendly and attentive The noise from the Octoberfest tent spoiled our stay completely. We complained to the GM on leaving but as yet no reply. Noise continued after 12.30 at night. We couldn't hear ourselves talk & we were on 11th Floor!
The conference I attended, the bath room design, TV sortiment and the swiming pool. Bed lamps as in many hotels not made for reading in bed. Later check out than 12:00 would be appropriate.
I liked the hotel facility and the service standard. I didn't like the food smell in the hotel lobby
the food varaity at the resturan i left my room at 8;00 am & return at 02.00pm the room was not clean yet then the cleaner come withen my stay at the rom
Its normal nothing specific The voice & sound move from room to room
The staff were great. Especially the team that cleaned the rooms They would not adjust my rate to what everyone else was paying at the conference because my assistant used booking.com. It may prevent us from using it in the future
The excellent behaviour from the hotel staff.
The size and design of room, the politeness and friendliness of the staff. The view from my room and also the new "Red" bar... Nothing
The room was fantastic! The staff were great and the pool, pool bar and restaurant were all really good. We stayed there as part of our honeymoon and the staff went the extra mile. We checked in at around 3am after flying in from Mauritius and the hotel, knowing we were on honeymoon laid on Champagne in our room and rose petals on the bed and around the bath. Only slight things. The room rate has an additional 10% tax but also another 10% gratuity which I haven't come across before and personally think is far too high. I like to tip 10-15% on extras but not on a room rate. I can't imagine the staff would see all of this and when else would the size of a tip be greater if you ordered late or in busy periods (both factors which would push up the room rate and therefore tip in this instance).
Very fine hotel, as what you would expect from a Raffles, Breakfast was awesome, however, the internet in the rooms was very slow at night, I would highly recommend this hotel to everyone, and I’m planning to take my family there shortly. Internet connection.
everything was in excellant order
Overall first class..and they made up for the room not being made up one evening...restaurants very good...proximity to wafi mall very good. No not at all I like the chain
I like the servece for the staff .. evry body there felling you ,, you are speciale The breakfast buffet is not match with hotel .. need more selction and kind .. the sweet is bigger than ather ..
Large rooms with a great view of the Dubai skyline. Unlike some of the other hotels, Raffles includes Wi-Fi in your room rate which I think is the right way to go as most people have internet access at work and home. The staff were very friendly and helpful. It is connected to a large mall and so you have easy access to all the stores and restaurants in it. The metro station is a short walking distance from the hotel. It is definitely a hotel I would come back to and recommend to my friends.
Staff were very good and the service was also very good I did not think it justified the price
i booked signature room and the upgrade it to suite :) - friendly staff- fast check in location is too quite
I travel a lot and get to see many hotels, at this hotel they have thought about everything. Perfect place, very nice rooms, service impecable, love to come back!!!! Bravo!!! Being about 10 away from the city, location is Ok
very bad experience. nightmare . ruined my calibration and my weekend. the worst hotel I have ever been to. I booked to calibrate my anniversary and my wife's birthday. We agreed that I shall check in and after one hour I leave the room to prepare a little arrangement for the occasion and they confirmed that to me. I left the room and returned after mid night and they didn’t do anything in the room and all their promises were not met or delivered. Big disappointment for me and defiantly my wife was very disappointed from me ..
the room, a suite deluxe, was really big, and comfortable. The view from the roof is amazing, specially the evening, in the swimming pool. It was not easy to find the hotel, because, when i stayed there, it was brand new, and nobody knew about it, even the Jumeirah beach hotel concierge. some technical problems due to the youth of the hotel (bath leak, TV settings), but no big deal
A really nice hotel. The staff was very grienend. The room and the pool were very nice. The view was amazing.
What i liked was the staff were very friendly,helpful and the location was excellent it was in the santer of the city. The housekeeping didn't clean the rooms very well.
Was a great hotel and excellent value for money. Staff were very friendly and accomodating.
A New Hotel an exellent price and location we were all very happy with staff and I would have given this hotel and staff 100% it was spoilt by one member of staff at check out checkout We were all very impresed until check out a member of staff with no knowledge of her role we recieved no reciept for deposit and hotel latter called me some 2 hours latter asking if I had checked out .When asked what the problem was we were told I am new
location and cleanest mini bar is very expensive
Nice large executive room Hotel lobby was under refurbishment, without information to guests. Workers were running with mask protection while front desk employees and guests needed to withold the paint smells. In Executive Lounge no availability of drinks etc. only at check-out found out that they are available on request during Ramadan. You feel everywhere that hotel management is very greedy.
everything was okay, thanks to all staff nat at all
the location of the hotel was v.good and not in crowed area The house keeping every alternative day , I will recomended if its every day will be much batter
There was no no-smoking room when I arrived, but I was offered a room in the exective floor for the same price. Laocation was very hard to find driving from airport and from diffrent part of the city.
Hotel Taxi was too expensive. I asked driver how much for the trip and was told several times, "How much do you want to pay?" This puts the quest in an awkward position and typically results in over paying the fare. Very unprofessional and the hotel should STOP this practice. Otherwise great hotel.
I actully like the swimming pool I didn't like Gym
good value for money n.a.
Everything was great and all staff took pride in their work. NO!
Quitence of the hotel Housekeeping was only towice a week.
The worst hotel in Dubai. The rooms are dirty. The staff is not efficient. The breakfast is poor and very expensive. There is a lot of noise in the corridors made by the staff. The housekeeping doesn't remake properly the room. It was a bad experience. The worst hotel in Dubai. The rooms are dirty. The staff is not efficient. The breakfast is poor and very expensive. There is a lot of noise in the corridors made by the staff. The housekeeping doesn't remake properly the room. It was a bad experience.
All of the workers are friendly and nice I would like to stay for 3 hours with a friend off 2 the only reason we stayed there is to dress up and take showers but the receptionist wasn't friendly I know the laws but she didn't understand the circumstances she think we booked two bad to stay for three she listens her self for that reason I don't see the Sheraton standard I understand that very poor customer service I have reason to stay and tell her the situation instead that she tells for security to not going three of us I feel like stupid and disrespectful I paid and one day and just for 3 hours staying that's not acceptable even if the security they got told to go there job but the didn't understand why they have to do this they feel very sorry what so ever she should be at that position either she has to training or I am not trying to be mean and bad that very true if you want to the business people look the custemer service I one that night I can not bring my friends I so sorry
value for money the bad smell at the lobby
Everything didnt stay much long to suggest
the comfort and its location is very good. The bar is also perfect. parking is a problem if you have your own car
Great decor. Very comfortable. Spacious rooms with lounge area. Food and drink was expensive. It took two days of mentioning that the TV didn't work before it was fixed.
Brand New Hotel The In Room Menu has very limited choice
The good status of furniture. I didn't hear any kind of noisy in my room.The length of the room is very good comparing to the room value. The width of room is 4 meters.
Myroom was very clean and relax.Room was "A"class ,eventhoug it was classic room. -
As I my self a customer services expert and running an office in a multinational, I must commend cs level of your staff. No Pakistani News Channel.
brand new not a good location for Taxi's, you have to wait long time
big room, good bed, quiet to sleep location of hotel is very bad.nothing in nearby for walking.no panorama .no special facility ,no free internet in rooms,loby is not nice and like two star hotels.Name of Sheraton should be removed from this hotel
The friendly and helpful staff plus such wonderful rooms, made this a very very pleasant stay. The cricket match outside on Friday morning was so so entertaining !! I spent too much money...............
Location was relatively close to shopping, grocery store for snacks, and misc. items. Free parking. Very live for a younger crowd. Would definitely stay there again. Have to pay additional government tax per day once you get there. Extra $3 per day. But can't really change that.
Shower was nice I had to pay unexpected money on check in.
Location was prime. rooms were clean. Slightly older in terms of decor and furnishing the club/DJ nights at the hotel, keeps the front of the hotel overly crowded and during that time valet becomes difficult. Had to park the car myself (which is not a problem) but to wait for all those who came for clubbing to park slowly and jam the parki
Location.so many restaurants around the hotel in five minutes walk.especially there is a Chinese restaurant with good taste and price.the hotel has free shuttle bus to the kite beach and Dubai mall The swimming pool is a little bit small
location was great. within driving distance to everything The room we were given was over the club house which became apparent at night--loud music. Be selective about the room you get assigned. Don't be afraid to ask questions.
Really big and nice decorated room - price/quality is excellent This Hotel does not serve alcohol
Location very good. Friendly and efficient staff. Very good buffet breakfast. Highly recommend hotel.
The professionalism of the staff, the size of the room! The location above the Burjuman Mall was very convenient, as you didn't have to venture outside into the heat to go to dinner. At the very end of our stay, there was a plumbing problem and we ran out of water so out of 2 of us, only one of us could have a shower. And right before we were flying out on a 13 hour flight! A slight inconvenience.
value of many is excellent as room is so spacious and location of the hotel is near many sights
The size of the rooms and the cleanliness was outstanding. The parking issue is solved by the vallet parking. Access to the mall was very usfull and effcient. The metro station is very close (2 minutes walk through the mall).
Friendly staff,good room design and great breakfast buffet .Location excellent.
a very luxurious room with modern furniture
The staff were very polite, responsive and welcoming. The location works well especially for the shopper and for obtaining taxis at most times of the day. Breakfast inclusive in price good value. The internet was not included which for business suites is not so clever plus having bought the service the speeds were slow and the service often hung-up forcing the user to check out and check back in several times in a session. This is a key service for businessmen and needs to be spot on.
Everything. The room and the staff. Not applicable.
New and comfortable furniture No restaurants or bars
Convenience of position helpfulness of staff . Will return in 5 weeks on way home.
Only airport shuttle from hotel to the airport. Airport shuttle at 06:00 while breakfast isn't served until 06:30 - so don't pay for bed and breakfast.
I loved the doorman. He was very cute in his outfit and hospitable. I did not liek the fact that they had my reservation more than was booked on line. I had to sort through emails to find my confirmation print out to show them. So I advise ppl to print the confiramtion as soon as you are finished and take it with you to save time. I also did not like that the walls were too thin. I heard clear sneezing all night and the cleaners sweeping in the morn. Thank goodness it was just that.
staff courtesy spa was overpriced for quality of service
The Indian food restaurant in the hotel. Food was very good and the service excellent. The service upon admission was very bad.
Location and the traditional arabic feel of the hotel Building work opposite (not the hotels fault!)
location recent renovation housekeeping removed my welcome letter
Furniture and room was beautiful, pool was also great! It was very luxurious and a great valye for the money. Location was great if you are interested in seeing the mueum and the old part of town. A bit far from the shopping and other activities, but close to the creek and old part of town. Gym was also great! You cannot bring outside food into the hotel and the resteraunts inside the hotel were very limited and food was not so good. the Spa overcharged me and the staff in the breakfast buffet were really rude and wanted to get you out as fast as possible. They also played the same annoying smooth jazz song on repeat every morning for 3 days straight! I am not sure if it was meant to drive people out as fast as possible or what! Also, cleaning guy would stop me and ask me if I needed anything every single time a went out of my room. Although to some people this might be nice, I found it really annoying and I wanted to duck and hide everytime I left the room.
Generally everything was fine. The Arabian feel of the hotel was great. We had a spacious family room. No - no real problems. The Family room was described as having a kitchenette, but we found a sink, a microwave and kettle. A kitchenette usually means also some cooking facilities (heated rings) with pots and pans.
brilliant location, friendly staff especially Prince in the breakfast restaurant and Ashish in the bar. Bed was super comfy and room was quite. Pool area is lovely. We will definitely stay again when next in Dubai
Staff were excellent, couldn't fault anyone. Would certainly stay there again. N/A
Service and accommodations were excellent! The staff was friendly, courteous and efficient. The room was clean and well appointed. The shower was nice and strong. The King size bed was comfortable. The Al Fahidi Metro station is close by and only a 5 minute walk.. The Big Bus station is across the street. The Souqs are just a short walk away. The concierge was very helpful in planning our daily itineraries. The pool was clean. Nothing to dislike about Arabian Courtyard at all. The in-house restaurants are a bit expensive, but there are many inexpensive and delicious alternatives nearby within walking distance.
I appreciated the allowance of late check out without extra charges
The location of the hotel was convenient and easy to reach. There are no parking spaces available although there is valet service.
Location. Free wi-fi in lobby and at Viceroy´s Breakfast should include for high roomprice. Prefer more hotel apartment with fridge and washing machine.
Friendly staff and very comfortable beds Lack of free wireless Internet in rooms
Staff are friendly service is excellent location is perfect rate is reasonable Rate has been increased
We booked a quad room with 1x extra bed when we arrived we were told they only have an executive room this is our largest room it only has 1 queen size bed, we are 2 adults 3 children we explained we cannot all fit in 1 bed and were told it is accepted practice for children and children to sleep in 1 bed we said this was totally unacceptable we have stayed in hotels all over the world and also sheraton hotels and this is totally unaceptable, it was 2am in the morning and so we made do overnight, we got a very similar response in the morning from the manager and rang booking.com and they confirmed we had booked a quad room and extra bed, although they had no more luck than we did with the manager. This is not a family hotel the most it can 3
Your hotel is in the heart of the town.God ambiance.Well treatment
This is a really nice hotel. From the reviews I was expecting to be overwhelmingly impressed. It was great but nothing to write home about. The front desk staff, however, was extremely professional and helpful. The location is nice being close to 2 metro stops and a grocery store next door. The breakfast buffet is waaaaaaayyy over priced. Its a good breakfast but not for that price.
Location, staff, quiet rooms, good service each time I stay there.
close to everything, Starbucks, food , restaurants, grocery stores......whatever you name it....smack in the middle The fact the internet wasnt free
Location near shopping, restaurants and metro. Hotel has a very nice bar and excellent Indian restaurant but reservation is recommended.