Dear Booking.com staff, I understood that I had paid in advance through the website but Novotel Zurich Airport Messe charged again. They said, it is not paid in advance so please check this situation. My booking reference number is, 500033082.
Staff was very friendly and helpful.
I liked that even thought I paid a budget price, I got a premium experience. The amenities in the room. Unlimited mini-bar in my room. The Internet, and tv channels. I spend about 15 days a month in hotels and when I booked this, I thought I was in for a budget experience but when I walked into my room and then the bathroom, I went wow! Thank you! I think you guys are doing a great job! I ws not informed that I have unlimited mini-bar, I was actually conservative because I thought I was paying for what I used, I should have been told up-front. Getting to the hotel from the airport and checking in late at night took a long time. The schedule of the shuttle bus should be shorted at night because you have a bunch of tired passengers. It took 3 trips to get us all to the hotel over 90 minutes of waiting!
Reconstruction, but otherwise a nice hotel.
Bed is nice ann comfortable Did not know that hotel was under renavation
Near to Tram Rudeness of staff - bar closing times at night too early
the room and entertainment set-up was extremely comfortable the construction inside and outside the hotel was aweful - very difficult to check-in/out with the very little amount of space available (because of construction-which fortinately is temporary). The fact that parking is mandatory yet maintains expensive daily rates
Convenience to airport The maitre d' in the hotel restaurant did not seem to like us. The waitress however was friendly. Also the hotel initially billed me CHF 75 for breakfasts we did not have - however, the front desk quickly corrected the mistake when I told them.
It is close to the airport, has a fridge (minibar), free hard-wired internet, and is quite clean. There are lots of places to organize your items. We've used it twice now as a night-before-departure hotel. Last year when we had a third person along, the sofa bed was a cost-effective option. I did not like the extra charge for outdoor parking, but I knew about it in advance. The bedding was a lower quality than I remembered and the mattress on the queen-sized bed was such that it was hard not to roll into a valley in the center. Again, I don't remember this problem with the room last year. Also, while we had booked and were charged for a superior double (which according to Booking.com includes a sofa bed) there was none, nor was there room for one. It was a slightly smaller room than last year. Although we didn't need a sofa bed for sleeping, it would've been nice for organizing our suitcases without having them on our bed or on the floor, and it would've been an additional place to sit, since there is only one chair.
Comfortable for business and very close to airport. Nice fitness room and sauna. No shuttle from airport but the tram stops just in front of hotel. Rather expensive for the service - breakfast at 26CHF simply unacceptable - I get a great one for 8CHF at the Traders in the WTC building 2 tram stop from the Novotel.
Very good breakfast buffet, very clean and save
clean, small rooms,far from center,
I liked the room which was nice, bright and quiet. I was enjoyed breakfast.
Hotel is located in lovely Emmental countryside region. Clean rooms. Hotel is inside a community wellness clinic. The hotel seems to have unfinished renovations, with signs of constructions materials throughout the property. Basic "spa" rooms are not very cozy, institutionalized feeling with hard beds. Reminds me more of a hospital than a spa. No air conditioning..rooms tend to get very hot and stuffy during summer. Busy road in back of hotel tends to be noisy with cars at all times of night.
The Wellness Centre
Very nice hotel with excellent staff. Great breakfast Location is a bit away from the main centre. Didnt know about transportation to the centre
Nice, Clean, Price and staff.
Free wi-fi, free parking, free thermal facilities situated in the outskirt of Zurich. Not so lively area in the night.
The staff was great. They were very supportive and always smiling. The bed was very comfortable. Though the hotel is in the suburb of Zurich, getting to the city center took just 15 mins. There were very few toiletteries in the bath. I was slightly overproces. But I guess that is true for all Swiss hotels.
good staff, very nice and rich breakfast, comfortable and clean room....
The place , the view and the room decoretion The bed is not comfortble and noisely
The forrest directly behind the hotel is great for running before and after work. Clean air and great view. Bad and expensive WLAN connection in rooms. Bed was a bit uncomfortable. Taxi's are expensive and hotel is a little remote.
nice view over the lake & a stylish hotel
great views No sun loungers
I wasn't the one who stayed, but my client. He was absolutely delighted, and happy.
I booked my daughter and son-in-law into the hotel on the night of their civil wedding so they could get some rest from their baby girl before the church ceremony the following day. They loved the peace and quiet and the modern design and facilities in the room, particularly the Nespresson machine and the B&O system.
Very nice view and nice rooms. No ironing board and iron in the room like in similar category hotels.
The friendly staff and cleaniness of the entire hotel. Location was also a plus point. Very easy to take the bus to the city and neighbouring mall. A fairly good breakfast. Nice to have indoor parking. The restaurant was very busy so we ended up just eating snacks in our room since we have small children with us. The prices of the room service was a bit high. Other than that, everything else was fine!
It's quite convenient location, between the city and airport. Because of big event at the time, it was noisy until midnight but it was just unlucky for us. Everything is tidy and clean.
The staff were all really helpful and friendly. The tram into the city centre was a two minute walk from hotel and the Hallenstadium is over the road. A modern and comftable hotel to stay in.
Everything perfect in hotel Restaurant is a disaster...
Very comfortable and clean modern rooms. Friendly and efficient staff. It is right across the road to the concert hall therefore the ideal base for attending a performance. Good kitchen before and after the show.
If you're in ZH for a concert at Hallenstadion, you will not find a better hotel. Brand new, comfortable rooms, friendly staff, nice terrace outside, nice bar, easy access to ZH city.... absolutely perfect!! The bathroom door is glass - partly frosted, but with clear parts too. This can be intrusive and awkward if you are sharing a room. No matter how intimate you are with someone, there are still certain things that need not be shared and require a degree of privacy!! :)
Friendly receptionist, clean simple room and it was situated right next to the Hallenstadion which is perfect since we were there for Lady Gaga! If you are not there for the Hallenstadion or the Convention center it might be too far off from the Central Zurich.
Close to Hallenstadion where we were going to a concert, so very convenient and near trams and buses. Good breakfast choice, even Gluten free bread available. Very helpful staff.
the free in-rooms internet wifi, cleanliness & arrangements & decorations in the room & toilet the only problem is the location, but there's a good public transport available. and the price of the room did not include the breakfast
We arrived at 08:00 at the hotel after a flight from South Africa. The staff were prepared to give as an early check in, and even upgraded our room to an executive suite. It is easy to reach the hotel by tram from the airport - one change. And from the hotel to the city is a direct line. We really enjoyed our stay.
I liked the water available on the floor outside the room and ice.The hotel was conveniently situated for a concert we were attending.I liked the TV program availability in english.The rooms were large and very clean and comfortable The service in the restaurant sat eve 20th Nov was very very slw.A couple next to us had been waiting for their meal for half an hour.They had forgotten the order!Room for improvement
The swimming pool was georgeous with amazing view. price of breakfast.
I could walk to office where I had my meetings and could go everywhere using the train Nothing to do with the hotel: the weather was not ok!...
The staff was friendly especially the bellmen and breakfast buffet server. Train station across the street convienent. Old room needs renovation, uncomfortable old beds and shower just leaks onto the floor.
good transportation network, friendly staff bathroom a bit small
Exceptional staff who went out of their way to assist us with our requirements, including car hire, luggage and train needs etc. Location was a bit out of the way of the city
Hotel was excellent. Panoramic view from 23th floor.... amazing!!!Location was not central, however train station is just in front of the hotel. There are like 12 trains per our to the main station, which is in the city center of Zurich where all the shops are located. Commuting is only 7 minutes!!!!! and 5 minutes to the airport....better impossible. No noises at all at night.
Great location, helpful staff and sumptuous breakfast. Nothing
Great location: the train, tram and bus station is right next to the hotel. The main HB Zurich station is 7' away (next stop by express train). A grocery store is nearby The hotel staff is very helpful, friendly, professional, multilingual Lack of wifi (nowadays it's a big flaw) Overpriced breakfast The lobby looks cheap, mismatching and outdated styles
easy access, staff and easy check in, comfortable room, no noise, nice view, pool and sauna, complementary tea and coffee facility. there was no any problem at all
The resetaurant and reception staff were pleasant and helpful. 1. The room was overheated and poorly ventilated. 2. The bed was uncomfortable. The pillows were inadequate. 3. The bathroom was simply an extension of the bedroom with a sliding glass door to separate it, so there was no privacy for the user. This was not what one expects from a hotel of that supposed standard. 4. The elevators, situated next to the bar, filled with cigarette smoke from the bar, making them unpleasant to use.
Large open lobby with nice design pieces. No sheet on the bed, just small duvet on top.
Close to transport and facilities Breakfast was inadequate and very expensive
Leoneck is a very well located hotel. Very easy to get to from Central Station. I will definitely stay again. Rooms smells bad.
cozy style of room with a balcony Poor breakfast
The restorant crazy Cow The location even it is close to the train station is up hill. The noise from the tram you can not sleep with the window slightly open
Easy access to trams, helpful staff, rooms all had pleasant verandas
Excellent location for a meeting at the railway station for me. Excellent situation for shopping for my wife. Windows (Room 310) are poorly insulated.
Excellent location near the Central Train Station (5 min. by foot) and city center. Tram to airport just at hotel's front door. Big room, friendly staff, reasonable price (for Zurich). I'll recommend this hotel to my friends.
location to bahnhof inexperienced front office staff
Noisy group in next room kept me awake, and required badgering of reception to get this
central location, reasonable price noise from the street, noise in the morning from the bells of the nearby church
Location Beds were absolutely terrible. Pillows were terrible. Rooms were incredibly small. Location was average. Security was questionable with their room key system..... despite all this it was still almost $200/night.
location good for airport and town centre
Benevolent staff, convenient location, reasonable value for money
Room was very very small, even though nice and clean
Very centrally located and near train station.
The Staff are excellent....very pleasent. It was too hot....there are no airconditioners....would only recommend this hotel in winter.
The hotel is very near to Train and Tram stations, cleanness and quiteness Our room had the handwash facing the bed, the division for bathroom was only for the WC and the bath... kind of strange. TV is very bad
The hotel is very clean and all staff are very polite. nothing to mention
Connection to the city centre
Good hotel. Confortable, clean, great access to public transportation. I would stay there again.
Location Toilet rolls not replaced in room even when used last one.
modern, design interior, free shuttle service to the airport, very friendly staff, good food in restaurant
Short shuttle ride to airport. Availability of shuttle.
Breakfast was excellent although you had to pay for this on top of the room rate. Excellent free shuttle bus runs every 15 to 20 minutes between the airport and hotel. Breakfast finishes at 10:30am. The rooms are a little tired looking in terms of decor.
We were pleasantly surprised when we decided to go for a walk and went to see what the jogging route was about. It's stunning. To have an area like that to walk or run round, literally on your doorstep, was wonderful.
The location - near the countryside
Near airport AC Free shuttle bus to airport Tired and tattered rooms parking 29CHF per day Expensive food and bar Very tiny bathrooms Shower that shoots water in room and on floor Uncomfortable beds Noisy rooms No wifi in rooms
Coffee set in the room would be appreciated
location. Long wait for the hilton shuttle bus from the airport (35 min). Bus Schedule not reliable.
Closeness to airport, with shuttle... Friendliness of staff dinner menu and chopices were small
I liked the proximity to Zurich Airport and the fact that there is a courtesy van that takes you to the hotel. The courtesy van was uncomfortable and shabby, and there was a hot-air vent that made the trip from the airport to the hotel very uncomfortable because the weather at the time was very hot and humid. I found the dining facility pretentious and overpriced compared to other restaurants in Switzerland. The wait staff was poorly trained and made numerous errors throughout the meal. Our room was comfortable (particularly the bed) but rather small and dark for a so-called superior room. Only one piece of soap was available in the bathroom, for both basin and tub. I had stayed the Zurich Hilton ten years ago and remember it as a luxurious, first-class hotel. Its current version is undistinguished and overpriced.
Very good location, easy to get to and from the airport, as well as into Zuric, and it was great to be able to walk in the countryside after being stuck in a plane for many hours. Why no tea / coffee facilities in the room? It makes a big difference especially when you cannot sleep at 3am.
Location Noisy bed
Quiet, easy access to the city, very helpful staff who could speak English as well as German, clean comfortable room. The artwork on the walls of the room were nice, as well. Internet access too slow. Connection was plenty fast, but service provider (outside hotel) very slow.
We arrived from USA 10am, They allowed us to check into our room about 11:30 (once it was cleaned). So far we have stayed in 3 hotels in Switzerland. The Britol was the only hotel that we had to pay for internet services. The reason I am doing this survey is because the hotel we are currently staying in has free wireless otherwise I would not take the time if it was on my dime and when I get back home I would be too busy to complete the survey. Based on having to pay for wireless I will look for another hotel that has free wireless.
ComfortaBLE beds Would like tea and coffee available for guests free. Especially if waking earlier
the location is very strategic. very near to old town and main station
Close to central train station small room
The staff at reception were really fantastic. They were very helpful, and resolved any problems we had right away. Also, the breakfast was terrific.
Location is great.
close to my conference site and train station; clean; good breakfast; staff helpful when approached, spoke good English; basic necessities were well met (hangers, shelves for clothes, TV) very small rooms, stripped down--not even a scatter rug on the wooden floor; no iron/ironing board in room
Staff very pleasant and helpful. Decor and artwork in room and lobby excellent. Appreciated having fridge. Breakfast the best for our needs of all the hotels we used. Room a little tight and knocked our head on sloping ceiling in top floor room, but room bright and comfortable with view of city. We were on 6th floor but lift went only to 5th floor and we had to drag suitcases up after tiring train ride. Once settled in we were OK. An electric jug to make tea in room would have been good, but we later discovered there was a courtesy water heater downstairs.
friendliness of the staff not really
Quite, comfortable, with friendly staff and convenient city location. small breakfast selection
The room is perfect, quiet and clean. The staff at the desk and in the breakfast room (Frau Vesna) are excellent. Food is very good, hotel is perfect location, close to the Hauptbahnhof and shopping, we could jump on the tram and go everywhere. loved it, Sandy Keays
the breakfast is good. the location is very good gives you the opportunity to go around easily. there was only one thing that i could think about : no kettle,coffee or tea in the room. these days where almost everywere one can have it in the room we missed it.
I like the fact that the tram stops exaclty outside the hotel, so it is very easy to go either to the center of Zurich or to the airport.
access to public transportation
Clean rooms, good service expensive
Breakfast Aircon not very efficient
Hotel staff No
The location, the view and ease of getting into the city
Good location on the top of a green hill in a quiet neighborhood. Excellent panoramic views from almost all rooms. Friendly stuff. Fast wireless internet from Swiss Mobile (costs additional money). Although it might seem to be a little bit far from the city center, it takes not more than 20-30 minutes to get to Banhofstrasse (Dolderbahn railway and tram) Even knowing that Zurich is an expensive city I didn't expect that continental breakfast would cost 22 CHF in addition to more than 200 CHF/night for the hotel itself (especially having an experience with less expensive hotel where breakfast was included)
Nice relaxing location in the hills above Zurich, great views from balcony, good indoor pool and sauna, convenient transportation link with Dolderbahn tram stop outside the hotel, linking with No.3 tram to Central/Old Town. Good size rooms. Extended our stay for 1 more night quickly and with breakfasts included, as opposed to booking through internet. Outdated, too "plasticky" bathroom appliances (would expect better in a Superior room at 4+ star hotel), limited breakfast choices (eg need to pay extra CHF 10 for scrambled eggs instead of boiled eggs?).
The Superior room was excellent, large with exceptional view over the lake and city. The hotel is not in immidiate downtown, but the views and the easy access to downtown is all worth it.
Everything It would be nice if breakfast was included in the actual room price
The hotel was very clean and the room very quiet. The room was small but with a beautiful view of the city.
I like the nice few from room and nice treatment from staff Nothing
excellent view, ok (somwhat dated) room - well maintained, nice and helpfull staff business facilities lacking
We were upgraded and received one of their more deluxe rooms which was a lovely surprise. However, we are glad we had not originally booked this room as it was not worth the 355 CHF price tag! Unfortunately, the room was not particularly clean (hairs on the floor of the bedroom, bathroom and bedside table) but otherwise our one night stay was a comfortable and pleasant one.
the room staff were kind of cold and distant, although efficient
nothing The hotel is pretentious poor value for money, no tea-making facilities in the room and some light switches did not work
Nice and helpful staff. Breakfast was good. Our room was above a very noisy street.
It's a very sweet, nicely decorated, modern, clean hotel in the heart of Zurich. Perfectly situated with a good quality/price!! Very tasty, art-deco decorated. It has it's own special style. We enjoyed our stay a lot. Would return again. Highly recommended!!
big rooms, has an xbox in the room, near tram stop, quiet area the mattress was a bit to hard, there was no air conditioning [luckily it wasn't that hot in zurich], no fridge nor was there a water boiler.
Excellent stuff and beautiful interior design.
Large spacious room
convenient for nearby university. clean tidy efficient bedroom was a bit of a style victim ie ultra low bed
Design kind-of "minimalistic" style of the rooms - simple and modern - excellent location with tramways 3 min walking distance and 10 min from Zurich Limatt and center after 11PM entrance on the first day is allowed by a phone call to the night crew. If your cell does not work in CH, you'd better be there before 11PM...
The top floor room was spacious enough for a family of four, with a lovely view, modern decor and comfy beds. The tram stop was very handy - we left the car at the hotel all weekend and explored the town on trams, boats, even a funicular, all included in the tickets we got from the hotel reception.
Staff was friendly. Rooms were extremely small!
The hotel was located close to the Tram station. The room was very clean. The tv had mostly German channels a few french channels and only 1 English channel. The walls were a bit thin, so at times you could hear the tv from the neighboring room.
I was OK with the hotel in general. It's nice.
Location and cleanliness(Just opposite to Tram station), Cheap and very best You could hear sound of Tram.
I had a car so it took me 5 minutes to downtown Zurich. The hotel & rooms are very clean and mini bars are available and equipped! (not common in 4 star hotels and under) No in-room tea & coffee
Room was simple, yet clean and tidy, with TV and AC. Bathroom was clean and shower was OK. Breakfast, pretty good and personnel were polite and helpful, with good knowledge of English. Free parking is also plus. Overall fairly good value for the money.
great location, design is very clean breakfest is not included in the price of the room and price is a bit high for that
Nothing. Would not stay there again. Too much road noise from all the tram and buses passsing by at all hours of the night. Small room and next to elevator.
parking free of charge. closness to city center
The room was spacious and very clean and the hotel's location close to the main city center is great. Friendly staff and inhouse car parking. Breakfast was not included in room price and was far too expensive.
Temperature of shower water doesn't stay the same.
Very comfortable and quiet. Excellent quality and variety of the products offered in the bathroom (shampoo, conditioner, body lotion, etc). Location was excellent for those who prefer a quiet place but at a walking distance of the lively old town in Zurich. Everyone of the staff was extremely helpful and amiable. Comfortable garage. I would definitely recommend this hotel.
Every thing OK
the hotel very good located and nice also only 5 minutes walk to the main station , everything was good . the bed mattress was soft and we could not sleep at the first night , we asked the housekeeping to change it to us and they manage to but a wooden board underneath it to support the matters than it is OK . so all in all we did enjoy our stay .
Easy to find the location, near the central station, near Centrum The hotel didn't release deposit on my credit card
Great central location. Staff very friendly and helpful with directions. Our room is fairly small but very comfortable. Super comfortable bed, bedding and pillows. Quiet, no noise at all. Breakfast was included in our stay and was very tasty and high quality. The breakfast staff were sincere as well. Parking was an extra charge but that is the case with all the hotels. It was underground so you could park and have complete peace of mind. The main station is very close and is open Sundays also if you need anything or want a place to eat. Needs a greater mini bar selection.
Very small bathroom, strange smell in the room
We have been traveling for 5 weeks and this was the nicest hotel we stayed in (better than the luxury Hilton in Rome by far). The rooms were comfortable and luxurious without being "fru fru" (excessively fancy with too much decoration, too many pillows, etc.). The rooms had everything we needed, presented in a useful, thoughtful way.
Brilliant location, very good service, welcoming staff, comfortable rooms, free internet, close to the main railwaystation, wi-fi connection
Hotel Continental Zurich was a superb experience for us. It was within walking distance of the station and an excellent tram service and also the old town and virtually everything one would want to see and do in Zurich. We had a lovely, quiet, well appointed room, immaculately presented. There is an excellent bar, elegantly appointed, the whole hotel is a very pleasant place to stay. We enjoyed a very pleasant room service dinner one evening. There was one small glitch in checking out, the room rates didn't coincide with the confirmation we had received from Bookings.com and the hotel. It was politely explained (and immediately corrected) as a computer error because there were room rate changes over the two nights we stayed.
A very pleasant stay,highly recommended. None
quite fresh, renovated room and bathroom it is situated nearby a very noisy street with heavy traffic
Very small room, but clean.
The friendleness of the staff.
The friendliness & help given by the staff No
Very helpful staff. We were able to get into our rooms early after overnight flight. The weather was quite warm for late May and the room was too hot. It should be air-conditioned.
Location is beauteful. Breakfast was poor.
The room was very clean and well decorated. I had a double bed even if I was a sole client. Bathroom was also clean and has a normal size. The breakfast room is impressive with his wonderfull view on the street. Check in and check out is done quickly. Hotel located at 5 minutes of the main train station and closed to the old town where you have many restaurants. There was no plug in the (my) bathroom, so no possibility to use an electric razor.
Centrally located and close to the central station.
I loved that our room had a closet so I could hang nicer clothes. Also, there were 3 hooks right by my bed. I loved that it had free wi-fi and a mini bar in case you were too tired to leave for drinks or snacks.
Very convenient location. Good value for money. Pleasant. N/A
ten minutes from the railway station 10 mins from shopping & museums and 3 minutes from restaurants It was quite noisy outside our room (307) on Saturday night, but it was quiet on Sunday night.
Staff wonderful, room lovely, food excellent. We liked it all.
price and location
The location and the new Town house extension is very nice.The pictures on the website dont represent the true size of the rooms. We were not given correct breakfast times when we arrived. We were told breakfast finished at 10.30am each weekday morning. In fact it was 10am.
I loved the clean room, flawless lighting, and the functional internet. It's 5 minutes from the Hauptbahnhof by tram, and you can reach the city center after a 15 mins walk. I don't think there were any fitness facilities and the bathroom was a bit too small for my taste, but for short stays it's alright.
The design and quality of the hoel room interior, flat screen tv on swivel, large single bed, nearly a queen size, glass bathroom scales Although a non-smoker room, and definitely no cliniging smoke residue to furniture and textiles, faint smoke traces of unknown origin were continuously in the air, possibly from other floors or the clima system (which was switched off). I am very sensitive to this and it gave me lingering nausea during my sleep.
pleasant hotel staff room are extremly small, without plugs for charging laptop
Free internet and 1 glass a beer :), exelent.
Cleanliness and peace and quiet. The evening bar/restaurant staff were not friendly or helpful - were rude actually and should be avoided!
Easy to access. Friendly staffs
Interior was nice Not comfortable because I heared snore and coughs from the next door all night. And equipped shampoo was bad quality.
The hotel was conveniently located near the train station. The bar had a great pianist/vocalist. It was easy to walk anywhere in the city from the hotel. Breakfast was a bit expensive.
very nice location
location, location, location!!! The staff was very helpulf and accomodating, but not necessarily effective in solving request. The restaurant (King's Cave) was excellent, and the service top notch. the A/C did not work well, and the solution I got when I asked for somebody to get it fixed was to open the window. The parking although available, was not necessarily very user friendly as you need to get somebody from the staff to go down with you to get your car in and out of the garage.
Location and staff. both terrific.
it is conveniently located, but rather old, albeit well maintained no decent parking facility
Restaurant and Bar, Knowledgeable and helpful staff, central location of the hotel for restaurants, shopping, sightseeing and transportation around the city. small rooms, weak air conditioning (more like climate control, only).
location, good restaurant downstairs
Air conditioning very bad , also It is at a very noisey corner so the windows must always be closed !!
Location is perfect. Close to the station, the shops and business centers.
Location. Next to main train station and river. None
Best Zurich airport hotel I have stayed. Free shuttle; 100m or less to Kloten train station; modern, nice. Like all, bkfast is expensive
We used it as a place to stay the night before flying out of the airport but its location right by the train would make it suitable for longer stay if staying in Zurich was too expensive or you have a car (free parking). Quad room was spacious and comfortable. The area isn't exciting but, again, works well as a base of operations or stay before/after flying in/out.
Airport shuttle timely. Train station to downtown right outside hotel. Friendly staff.
Good location for an airport hotel with free parking and internet. Very quiet room. Decent restaurant for dinner and express breakfast was good option (if you don't want full buffet). Nothing really but would have been nice to have a reading light by the chair.
Hotel was very clean. It is just a few minutes from the airport with a convenient shuttle. Basic hotel, no frills but clean and relatively inexpensive for Zurich. Staff were friendly and helpful.
Effective check-in. Quiet and clean.Good food for dinner. Shuttle bus to airport.
Staff was very friendly and helpful. Located very close to the train station made it easy to get into town. Noise wasn't too bad. No A/C in rooms. They do provide a really nice fan in the room and that did the trick most of the time
It was very convenient to the city - you just come out of the S-Bahn station, cross the track and you're there. It is a short drive to the airport. It was fine, but very sterile.
Hotel was easily situated at the kloten train station - literally right outside. Shuttle to airport needs to be scheduled in advance, and is very convenient. Nice atmosphere. Rooms are good sized. There is no AC like in much of Europe, but you can use the floor fan and open windows. Great place to stay!
Easy transportation, bus and train easy walking distance. Shuttle to airport. Shower sprayed water onto bathroom floor. Tile grout needed work. Otherwise room was good.
Big room, good bed. Airport Shuttle okay (and on time) (as all hotels in the Zürich area) the hotel is expensive. Isolation of the room could be a bit better.
A wonderfully convenient hotel when coming from/going to the airport in Zurich. Although it is right across the railroad tracks from the Kloten train station, all the guest rooms are on the side of the building away from the train so it was very quiet. very easy 15 min. commute into downtown Zurich. Grocery store right across the street and fridge in room so we did our own breakfasts. Staff was very helpful in recommendations for our one free day in Zurich and the free shuttle to the airport was quick and convenient. Also appreciated having a restaurant on the premises for quiet evenings. Definitely caters to international travelers.